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StarTex Power Review

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Corporate Offices: 4 Houston Center, 1221 Lamar St, Ste 850, Houston, TX 77010

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StarTex Power is a retail electric provider serving residential and commercial electric customers in Texas.  StarTex Electricity is owned by Constellation, which is a leading provider of electricity, natural gas, renewable energy, and energy services throughout the United States.  Constellation serves over 100,000 commercial, industrial, and government customers and over one million residential customers.  StarTex is based in Houston, Texas, and combines its small business roots with the support and financial backing of Constellation.  StarTex has been an accredited member of the Better Business Bureau since 2007 and has an A+ rating with that organization.

StarTex Power offers Texas residential electric customers a variety of plans from which to select.  For customers desiring flexibility and no early termination penalties, StarTex offers a monthly variable rate plan.  Customers preferring price security can lock in a fixed rate electricity plan for terms of 12, 24, or 36 months.  StarTex also offers residential customers a 12-month fixed rate plan with 100% renewable energy content.

Commercial electric customers receive customized pricing from StarTex Power.  StarTex features long-term contracts, online account management tools, specialized reporting options, multi-location billing, cost-center allocation, and other features valued by commercial customers.

StarTex Power customers can manage their accounts online.  Customers can setup AutoPay, enroll in paperless billing, make online payments, and view up to 36 months of payment and usage information.  StarTex does not charge fees for paying bills online or by phone.  The StarTex customer care center is available Monday thru Friday 7 am to 8 pm and Saturday 8 am to 5 pm.  StarTex customers can earn rewards for sharing content on their social media networks.

StarTex Power and Constellation actively work to improve the quality of life in their communities.  Their contributions of time and money are focused on education, environment, and economic development.  Beneficiaries of their philanthropy include charities like Autism Speaks, St. Jude’s Children’s Hospital, and the Houston Food Bank.

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StarTex Power Review - Aweful Customer Service By: Kathy Kanocz on May 15th, 2018

I had service with Startex at my home and at a rental property. I requested the power be turned off at the rental home. I had an online transcript of the call to document the request. Instead, they turned it off at my home. I lost all the food in the refrigerator and the freezer. The power at the rental was still on. I called them about the issue. They stated it was not their issue. They told me that the utility company must have turned it off. I called the utility provider and the confirmed they had a move our request from Startex. Startex is not ethical and does not take responsibility for their errors. Choose another provider.

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