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Reliant Review

Find Reliant Electricity Rates

Corporate Offices: 1201 Fannin Street, Houston, TX 77002

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Reliant is a retail electric provider serving residential, commercial, and industrial customers in Texas.  Based in Houston, Texas, Reliant is part of energy giant NRG Energy.  NRG Energy operates under several brands in multiple deregulated energy markets across the United States.  Reliant is the largest commercial and industrial retail electric provider in Texas.  Reliant provides customers a variety of energy efficiency services for their home or business that go beyond just supplying electricity.

Reliant offers residential customers a variety of electric plans.  Fixed priced plans are an excellent choice for customers seeking price certainty for a given contract term.  Reliant offers these plans in terms ranging up to 24 months.  Reliant variable rate plans are available on a month-to-month basis with no long-term contract or cancellation fees.  For customers who want green energy, Reliant offers 100% renewable energy plans.

Small and medium-sized businesses will find that Reliant offers a variety of rate plans.  Fixed price plans with terms up to 36 months are available.  Specialty plans like Reliant Business PrimeTime offer customers reduced rate electricity during nights and weekends.  Reliant also offers business customers an IntelliTools controller that helps reduce electricity usage and increase heating and cooling system efficiency.  Commercial customers of all sizes also have the option to request customized price plans to meet the specific needs of their business.  Depending on the size of the business, these customized commercial electricity plans can include fixed price, index, and hybrid fixed-index pricing structures.

Reliant is an easy provider with which to connect.  They provide residential customers 24/7 customer care support by phone or live chat.  They also have an online dashboard that allows customers to analyze their electricity usage, set usage alerts, and see how weather affects their electricity usage.  Another great tool is the Reliant App.  The Reliant App is available for Apple and Android smart phones and allows customers to easily pay bills, track usage, manage their account, and contact customer service.  Reliant customers have many options for bill payment.  Automatic payments are available by bank draft or credit card.  Payments can also be made online, using the Reliant App, by phone, or by mail.  In-person payments are available at locations including Wal-Mart, numerous grocery stores, and Ace Cash Express.

Reliant is very active in the communities that it serves.  They support a wide range of worthwhile charities including the March of Dimes, American Heart Association, and Boys and Girls Clubs of Greater Houston.  On an annual basis, Reliant contributes more than $2.5 million and 13,000 volunteer hours to charities and community service organizations.

Reliant Energy Plans & Rates

Reliant is one of the largest retail energy providers in Texas. They have been around since the beginning so you get reliability with Reliant Electricity Plans and fair rates across the state.

Reliant Energy Coverage

Reliant offers competitive rates throughout Texas, and highly competitive rates in the larger cities such as Houston, Dallas Fort-Worth, Arlington, Corpus Christi, Waco & Plano. Several electric providers may offer lower rates than Reliant but you always get the trusted name with a long tenure of customer satisfaction when you choose Reliant Energy.

Reliant Energy Renewable/Green Plans

Most providers in Texas offer green or renewable plans sourced from Solar Power or Wind Power with different ratios from 10% Green through 100% Green with the remaining power coming from Natural Gas or Coal powered plants.  Reliant is no different with a portfolio of offerings including various percentages of Renewable energy.  

Starting Service with Reliant Energy

They make it easy to start new service with them.  You can enroll right here using our search or you can call Reliant at 877-524-5231.  

Provider Customer Service

Reliant Customer Service is open from 7AM – 8PM CST Mon-Fri, 8AM – 5PM Sat.  Call 877-524-5231 to speak with a customer service rep.  You can also setup and login to the Customer Portal at Reliant Account

Provider Bill Pay

They offers full and informative bills to customers via Paper or Digital options that explain everything on your bill.  However if you have any questions you can still call 877-524-5231 to speak with a customer service rep.  You can also setup and login to the Customer Portal at Reliant Account.

Savings & Tips

Reliant wants to help you save money and energy.  With a full suite of tips & recommendations you are covered to audit your own appliances or perform a full replacement of your thermostats & appliances with the knowledge to shop smart.  Well explained SEER ratings & Energy Star descriptions, seasonal tips for thermostats & insulation ratings are just a few of the energy saving tips you’ll find on our Energy Efficiency section.

Power Outages

Need to report an outage or fallen wire? To get faster service—and save your precious cell phone battery—please call your local Transmission and Distribution Utility (TDU) directly, listed below.

AEP Texas Central (866) 223-8508
AEP Texas North (866) 223-8508
CenterPoint Energy (800) 332-7143
Nueces Electric Cooperative (800) 632-9288
Oncor Electric Delivery (888) 313-4747
Sharyland Utilities (800) 442-8688
Texas-New Mexico Power Company (888) 866-7456

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Provider Corporate Office

Corporate headquarters are in Houston Texas at:

Reliant Energy
1201 Fannin Street
Houston, TX 77002

Reviews & Ratings

Google Reviews

Reliant Energy
Based on 1732 reviews
powered by Google
Joe Nuñez
Joe Nuñez
13:42 20 Oct 20
Reliant provided on an online representative who was very helpful in finding the plan that worked best for me.
Mayra Sanchez
Mayra Sanchez
00:09 21 Aug 20
Update 8/20/20- After being a loyal customer for over 15 years, I’m extremely disappointed with reliant! I am moving... out of the state so had to cancel my service as I am unable to move service to the new location. I had issues with the day it was disconnected...right in the middle of my move. I wanted to make sure it wasn’t a mistake on my part requesting 8/17 instead of 8/18 so I called on 8/17 and asked that they email me a transcript of the chat I where the request was made. They said it would take 24 hours. I spoke to 3 different people including a manager but as of today, I still haven’t gotten the transcript. I called again and the representative I spoke with today put me on hold for 14 minutes! She said there was no request for the transcript noted or sent. She again submitted a request and I have to wait another 24 hours. Their customer service is terrible! I’ll never recommend anyone else with them again.I've had Reliant for over 5 years and have never had issues with them! Their prices are pretty good and their customer service is excellent. I'd definitely recommend Reliant to anyone!read more
Terry Foster
Terry Foster
21:19 11 Aug 20
I was trying to change my plan with no luck. Adriana quickly posted a link that allowed me to change my plan. Thank... you so very much Adriana.read more
Angel W.
Angel W.
15:50 06 Aug 20
I was just minding my own business shopping at a local Walmart, and a friendly Reliant sales guy approached me & asked... how much I spent a month on energy. I stated too much. He said "When your done shopping come, and see me." I liked that he gave me a moment to do a little more shopping before stopping to talk to him. I pulled up my electric bill on my phone, and he quoted me something better. I was sold! I signed up with him then and there on his tablet. Before I even made it home my inbox was full of info I needed about me switching. I also received an email from my old provider saying I was leaving them. I didn't have to lift one finger when it came to being a new Reliant customer. I haven't even received my first bill yet, and I already know that I made the right choice.read more
Taylor Made
Taylor Made
20:01 14 Jul 20
I didn’t realize that my bill was due and needed an extension. I was able to speak with Miguel on the chat and he was... extremely helpful in getting me situated.! I am very appreciative, Ty so much 😉read more
19:42 02 Jul 20
So far they have been super friendly and responsive when I need to contact them. I do wish they could offer lower... rates though. Things are so tight with everything going to heck in the world right now. Relief is so needed.read more
pragya joshi
pragya joshi
17:04 30 Jun 20
Excellent customer service. Eva, the representative went above and beyond to assist me and answered all my questions... patiently. I really appreciate that.read more
Janie Gonzalez
Janie Gonzalez
01:46 24 Jun 20
I very much appreciate the help I was offered and provided today. I am grateful for the attention Xavier (Reliant chat... representative) helped me with in choosing a new plan. Thank you once again for allowing me to obtain a better plan than i thought possible. Your help is very much appreciated.read more
04:12 11 Jun 20
I’ve heard great things about this company and just got set up today. The rep I had didn’t give a good first... impression.. he spoke down to me, he repeatedly sent emails to the wrong address, refused to update my number and had an attitude the entire call. I hope I never have to call customer service again... but let’s see how my bill looks.. then I might revise this accordingly.read more
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