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Reliant reviews, rates and plans

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Table of Contents

  1. About Reliant
  2. Lowest Reliant Electricity Rates
  3. Why Choose Reliant
  4. Reliant Energy Plans and Rates
  5. Service Areas
  6. Clean & Green Energy
  7. How to Setup Service with Reliant Energy
  8. Provider Customer Service
  9. Provider Bill Pay
  10. Savings & Tips
  11. Power Outages
  12. Corporate Headquarters
  13. Energy Texas Reviews

 


About

While Reliant is a retail provider or the best electricity company powering homes and businesses and serving other residential, commercial, and industrial customers throughout Texas, they also provide customers with an incredible range of energy-efficient services. They have been serving customers 24/7 customer service and are also a part of energy giant NRG Energy. NRG Energy operates under different brands, especially across the United States and many deregulated energy markets.

Being the industrial and commercial retail energy provider in Texas, it offers customers excellent services matching their electricity needs and going way beyond supplying them with electricity. If you are stuck and want to gain insights on which power to choose for your commercial or residential homes and which plans will be best for your ever-evolving electricity needs, it’s time you contact the experts at ElectricityMatch.

Reliant is a retail electric provider serving residential, commercial, and industrial customers in Texas.  Based in Houston, Texas, Reliant is part of energy giant NRG Energy.  NRG Energy operates under several brands in multiple deregulated energy markets across the United States.  Reliant is the largest commercial and industrial retail electric provider in Texas.  Reliant provides customers a variety of energy efficiency services for their home or business that go beyond just supplying electricity.

 

Lowest Reliant Electricity Rates

Residential customers can benefit from the variety of electricity plans and energy in Texas that Reliant offers. The Fixed-rate plans are always an incredible choice for customers seeking budget-friendly prices for a given contract term. They can also benefit from the different terms of these plans ranging up to 24 months. On the other hand, the different Variable rate plans come with zero cancellation fees, and the charges are applicable on a month-to-month basis with no long-term contract.

Also, Reliant energy, one of the best electricity company, offers 100% renewable green energy plans. Medium or small size businesses can hugely benefit from the various energy plans and choose from the fixed-price plans that come with 36 months term contract and specialty plans like Business PrimeTime. Other unique plans provide consumers with affordable plans, especially during weekends and nights.

A commercial business professional can always avail of the many customized rate electricity plans and ask for the ones that best match their business energy needs. Depending on the size of the business, they can choose from the different electricity providers by address and their multiple customized commercial electricity plans, including hybrid fixed-index, fixed price, or index pricing structures.

Best Electricity Rates for Oncor

Plan
Term
Rate

 

Best Electricity Rates for Centerpoint

Plan
Term
Rate

 

Best Electricity Rates for AEP North (AEPN)

Plan
Term
Rate

 

Best Electricity Rates for AEP Central/West (AWPC)

Plan
Term
Rate

 

Best Electricity Rates for Texas New Mexico (TNMP)

Plan
Term
Rate

 

Reliant offers residential customers a variety of electric plans.  Fixed priced plans are an excellent choice for customers seeking price certainty for a given contract term.  Reliant offers these plans in terms ranging up to 24 months.  Variable rate plans are available on a month-to-month basis with no long-term contract or cancellation fees.  For customers who want green energy, Reliant offers 100% renewable energy plans.

Small and medium-sized businesses will find that Reliant offers a variety of rate plans.  Fixed price plans with terms up to 36 months are available.  Specialty plans like Business PrimeTime offer customers reduced rate electricity during nights and weekends.  Reliant also offers business customers an IntelliTools controller that helps reduce electricity usage and increase heating and cooling system efficiency.  Commercial customers of all sizes also have the option to request customized price plans to meet the specific needs of their business.  Depending on the size of the business, these customized commercial electricity plans can include fixed price, index, and hybrid fixed-index pricing structures.

Reliant is an easy provider with which to connect.  They provide residential customers 24/7 customer care support by phone or live chat.  They also have an online dashboard that allows customers to analyze their electricity usage, set usage alerts, and see how weather affects their electricity usage.  Another great tool is the Reliant App.  The App is available for Apple and Android smart phones and allows customers to easily pay bills, track usage, manage their account, and contact customer service.  Reliant customers have many options for bill payment.  Automatic payments are available by bank draft or credit card.  Payments can also be made online, using the Reliant App, by phone, or by mail.  In-person payments are available at locations including Wal-Mart, numerous grocery stores, and Ace Cash Express.

Reliant is very active in the communities that it serves.  They support a wide range of worthwhile charities including the March of Dimes, American Heart Association, and Boys and Girls Clubs of Greater Houston.  On an annual basis, they contribute more than $2.5 million and 13,000 volunteer hours to charities and community service organizations.

 

Why choose Energy Texas

  • Reliant Energy professional electric supplier in Texas, offers you easy access to energy rates and plans.
  • Residential homeowners can avail themselves of the 24/7 customer care support either by calling the professionals via phone or by phone or live chat.
  • Customers can register their complaints on the online dashboard and avail credential information such as their energy usage and alerts.
  • They can also determine how the weather can affect their electricity usage.
  • Android and Apple smartphone users can quickly pay their energy bills with the help of the Reliant App. Also, the app allows them to track their energy, contact customer service experts in times of confusion, and manage their accounts.
  • Customers can use their bank credit or draft card since Reliant energy offers multiple options for automatic bill payment, and hence it comes under the best electricity company.
  • Some of the locations where Reliant energy has made In-person payments available are grocery stores, Wal-Mart, and Ace Cash Express.
  • Reliant is very active in supporting worthwhile charities such as the American Heart Association, the March of Dimes, and the Boys and Girls Clubs of Greater Houston.
  • Reliant Energy offers $2.5 million and 13,000 volunteer hours to community service organizations and charities.

 

Reliant Energy Plans & Rates


Reliant Energy, one of the most trusted power suppliers, has slowly established itself in the market and gained popularity among energy users by offering fair energy rates across the state, reliability, and exceptional customer service.

Top 10 Electricity Plans for Oncor

Energy Texas Logo
36 Inflation Fix Plan

100% renewable energy from Texas sources
Protect yourself against inflation and lock in your rate for 3 years with our most competitive pricing

231 Times Sep 28th, 2022
Fixed Rate
12.7¢ per kWh
AP Gas & Electric Logo
True Classic 36

36 Month Fixed Rate
Guaranteed rate for 3 year
Straight-Forward bills

108 Times Sep 30th, 2022
Fixed Rate
12.9¢ per kWh
AP Gas & Electric Logo
True Classic Green 36

36 Month Fixed Green Rate
Guaranteed Green rate for 3 years
Straight-Forward bills

13 Times Sep 30th, 2022
Fixed Rate
13.3¢ per kWh

 

Top 10 Electricity Plans for Centerpoint

New Power Texas Logo
Power of One

Good plan for Large Homes.
Use your electricity anytime you want at one low price on your bill for any cycle under 2,000 kWh.

400 Times Jun 29th, 2022
Fixed Rate
13.8¢ per kWh
AP Gas & Electric Logo
True Classic 36

36 Month Fixed Rate
Guaranteed rate for 3 years
Straight-Forward bills

108 Times Sep 30th, 2022
Fixed Rate
14.5¢ per kWh
Energy Texas Logo
36 Inflation Fix Plan

100% renewable energy from Texas sources
Protect yourself against inflation and lock in your rate for 3 years with our most competitive pricing

196 Times Sep 14th, 2022
Fixed Rate
14.7¢ per kWh

 

Top 10 Electricity Plans for AEP North (AEPN)

AP Gas & Electric Logo
True Classic 36

36 Month Fixed Rate
Guaranteed rate for 3 years
Straight-Forward bills

10 Times Sep 29th, 2022
Fixed Rate
13.1¢ per kWh
Energy Texas Logo
36 Inflation Fix Plan

100% renewable energy from Texas sources
Protect yourself against inflation and lock in your rate for 3 years with our most competitive pricing

51 Times Sep 14th, 2022
Fixed Rate
13.5¢ per kWh
AP Gas & Electric Logo
True Classic Green 36

36 Month Fixed Rate
Guaranteed rate for 3 years
Straight-Forward bills

5 Times Sep 30th, 2022
Fixed Rate
13.5¢ per kWh

 

Top 10 Electricity Plans for AEP Central/West (AWPC)

AP Gas & Electric Logo
True Classic 36

36 Month Fixed Rate
Guaranteed rate for 3 years
Straight-Forward bills

57 Times Sep 30th, 2022
Fixed Rate
13.3¢ per kWh
New Power Texas Logo
Power of One

Good for Large Homes.
Use your electricity anytime you want at one low price on your bill for any cycle under 2,000 kWh.

140 Times Jun 29th, 2022
Fixed Rate
13.5¢ per kWh
AP Gas & Electric Logo
True Classic Green 36

36 Month Fixed Green Rate
Guaranteed Green rate for 3 years
Straight-Forward bills

3 Times Sep 30th, 2022
Fixed Rate
13.7¢ per kWh

 

Top 10 Electricity Plans for Texas New Mexico (TNMP)

New Power Texas Logo
Power of One

Good plan for Large Homes.
Use your electricity anytime you want at one low price on your bill for any cycle under 2,000 kWh.

90 Times Jun 29th, 2022
Fixed Rate
14.5¢ per kWh
AP Gas & Electric Logo
True Classic 36

36 Month Fixed Rate
Guaranteed rate for 3 years
Straight-Forward bills

6 Times Sep 30th, 2022
Fixed Rate
15.3¢ per kWh
AP Gas & Electric Logo
True Classic Green 36

36 Month Fixed Green Rate
Guaranteed Green rate for 3 years
Straight-Forward bills

3 Times Sep 30th, 2022
Fixed Rate
15.7¢ per kWh

Service Areas

Being one of the largest retail energy providers in Texas, Reliant has also been serving in larger areas such as Dallas, Plano, Waco, Houston, Dallas Fort-Worth, Corpus Christi, and Arlington. They also offer highly competitive rates, long tenure of customer satisfaction, and the lowest and most affordable electricity rates. The Arlington electricity provided by Reliant Energy includes affordable and excellent pricing structures.

Clean & Green Energy

Electricity providers in and around the Texas region are committed to offering customers green or renewable plans. By sourcing them from wind or solar power in different ratios from 10% to 100% Green. In contrast, the remaining electricity comes from coal-powered plants and natural gas.

How to Setup Service with Reliant Energy?

If you are convinced of the many benefits of Reliant Energy services and want to start new services, you can enroll with them by contacting them at 877-524-5231.

Reliant Energy Coverage


Reliant offers competitive rates throughout Texas, and highly competitive rates in the larger cities such as Houston, Dallas Fort-Worth, Arlington, Corpus Christi, Waco & Plano. Several electric providers may offer lower rates but you always get the trusted name with a long tenure of customer satisfaction.

Reliant Energy Renewable/Green Plans


Most providers in Texas offer green or renewable plans sourced from Solar Power or Wind Power with different ratios from 10% Green through 100% Green with the remaining power coming from Natural Gas or Coal powered plants.  Reliant is no different with a portfolio of offerings including various percentages of Renewable energy.  

Starting Service with Reliant Energy


They make it easy to start new service with them.  You can enroll right here using our search or you can call at 877-524-5231.  

Provider Customer Service


While customers can avail of the many services from 7 AM to 8 PM CST from Monday to Friday and from 8 AM to 5 PM on Saturdays, they can speak with a customer service rep. or energy provider by calling directly at 877-524-5231. Or even better, they can set up their Reliant Account and log in to the customer portal. 

Provider Bill Pay


Full Energy or other informative bills are offered to the customers via digital options or paper containing essential information about usage and monthly energy consumption. However, if you are still convinced about the various services offered by Reliant energy, you can directly contact them at 877-524-5231. You can also set up and login into the Customer Portal at their accounts.

Savings & Tips


Since the retail energy supplier is focused on helping you save energy and money, they are also committed to offering you affordable energy plans. You can also benefit from the insightful tips and recommendations that can help you audit your own appliances and allow you to replace your electric appliances and thermostats entirely, and gain the knowledge to shop smartly. Some energy-saving tips in the energy-efficient section on your Reliant Energy Portal include thoroughly explained SEER ratings & Energy Star descriptions and seasonal tips for thermostats & insulation ratings.

Power Outages


Fallen wires or power outages are standard in almost every state. Hence, to save yourself from them, you can contact the experts offering cost-efficient electricity services in Texas or report to Reliant Energy professionals. You can also call all your local Transmission and Distribution Utility (TDU) directly on the below numbers.

AEP Texas Central (866) 223-8508
AEP Texas North (866) 223-8508
CenterPoint Energy (800) 332-7143
Nueces Electric Cooperative (800) 632-9288
Oncor Electric Delivery (888) 313-4747
Sharyland Utilities (800) 442-8688
Texas-New Mexico Power Company (888) 866-7456

Texas Electricity Utility Map
Texas Electricity Utility Map

Provider Corporate Office


The corporate headquarters of Reliant Energy are in Houston, Texas:

Reliant Energy
1201 Fannin Street
Houston, TX 77002

Reviews & Ratings

Google Reviews

Reliant Energy
4.5
Based on 2456 reviews
powered by Google
Mari Carr
Mari Carr
21:37 05 Jul 22
Edy my boi found me a sweet plan that was not listed on my offers when I needed to renews. I hate going through this... every year so he got me one that was for 20 months which is fine until the day I find myself staring at all these electricity comparison charts. Yeah no, just leave it to the boy Edy. Thank you my dude- you are the best and very easy to communicate with and timely!read more
SHUNSUKE BABA
SHUNSUKE BABA
16:28 03 Jul 22
I have used the service for almost 4 years since I had moved to Texas. The fee is reasonable and they suggested me a... good plan based on my energy consumption history. I have to stop the service because I need to leave the USA, the termination process is good and chat service operator is kind. Thank you very much.read more
Mary Taylor
Mary Taylor
18:12 18 Jun 22
Super easy to get help on the Chat with Karla; also very easy to set up service at a second address on my account - I... did it online with a quick chat with Karla to confirm that my service at primary address will continue. What a relief that this was all done in less than 10 minutes!read more
AVPDALLAS AVPDALLAS
AVPDALLAS AVPDALLAS
23:28 15 Jun 22
Very helpful in answering my questions regarding my plan. More importantly if I could cancel early, switch plans in mid... contract and if I could save money by paying a $295 cancelation fee and re sign on a 5 year agreement. I quickly got a reality check that rates are headed up in joining others to a socially classed luxury. You get what you vote for.read more
William Callahan
William Callahan
20:47 12 May 22
I logged into my Reliant account to if I could revise my payment due date for both of my accounts to the same Day. Due... to billing cycles fluctuating each month I could not get both payments due on the same date, but they are closer together now and I have the option of setting up auto pay.The online chat person was quick to answer my questions and I felt like it was a personal "phone" call in lieu of typing back an forth with a robot. In my opinion, Reliant is a good service provider.read more
adrianna Christian
adrianna Christian
18:02 29 Apr 22
very disappointed. I initially was going to get service with this company but the unit I was renting wasn't ready in... time for me and my son so I had to cancel. I told them that I would be moving somewhere else to go ahead and cancel the service. The refund was supposed to go to my card they said 1 week so, I waited... never got it so I reached out again they told me to wait 2 more weeks they had to start it over I again asked where the refund would be sent because I did not live at the service address and explained the situation to them as to why. come to find out I'm now having to wait another 20 days because they mailed a check after I stated I wanted it on my card because I didn't live there. So they have to void the check and start the process over. I just hate how companies are all for taking my money really quickly but can never return it as fast as they took it. Other than that Great customer service agents some could use a little more training as far as paying attention to detail. had it been in my notes that I didn't live there when i said it several times to every agent I did a chat with as well as spoke on the phone with the mistake could have been avoided.read more
Elvira Rodriguez
Elvira Rodriguez
00:19 28 Apr 22
Laura was extremely helpful to me. I appreciate and congratulate Reliant for hiring people like her. She's an amazing... asset to Reliant. Since we don't talk much to people anymore, it's good to chat with someone.read more
Jimmy Griffith
Jimmy Griffith
01:18 13 Apr 22
Do you want to pay to much for electricity? Choose Reliant!!Edit:Add - 5 years with Reliant. Only after I did my... research and tried to negotiate did I think I was getting a good deal. Turns out I still wasn't. Now I use THIGBE and my electric bill is cut in half. HALF!I tried working with customer service at Reliant on the phone and through the chat on the app. It didn't help, because I didn't know I was getting a bad deal. Now I do, and won't go back.read more
Erika Isabell
Erika Isabell
19:47 04 Apr 22
My agent Maleika was so sweet, kind and helpful. Reliant as a company I used to love this company. I have been a loyal... customer since 2013 lately I have had issues with them. During a pandemic they did not take ANYTHING off after winter storms and took forever finding a payment sent in for me. Bill was due on 3-30-22. Over the weekend I received a disconnection notice. Three days but if power was being service on their end I would just have to be patient. I truly hate the way they are operating now.read more
Erin Turk
Erin Turk
17:19 30 Mar 22
Best energy company in Houston area. From start to finish the company and it’s employees have been beyond helpful and... accommodating. Thanks Ashley for your most recent help!read more
Rachel Massey
Rachel Massey
00:35 24 Mar 22
Reliant is amazing they understood my situation Instead of cutting our electricity off they gave us an extension till... we got paid on that following Friday very happy they was willing to help us out I was a bit nervous and worried me and my family would be with out electricity because we did not have the money to pay right now. 😭 I’m just so blessed to have an amazing electric company to help out and understanding our situation thank you Reliantread more
Tosha Foxx
Tosha Foxx
06:01 19 Mar 22
They over charged me for years then when I cancelled service charged me a $ 295 cancellation fee. That is excessive. I... consider them to be crooks, they also did not give me the option of getting my deposit back to me, but credited the amount to my account. I should of had a choice. At all cost do not get service with this company. I struggled paying bills every month and every month and year my bill was higher and higher with no one ever trying to save me money. Reliant is a rip off. These were my monthly bills for a 1 bedroom Apartment. Rip off. I don’t even know how I kept paying this but again, no one ever took the time to see about getting me on a better plan, they only told be About some stupid option for notifications about use reduction that I never got credits for.read more
Jonetta Thompson
Jonetta Thompson
07:43 08 Mar 22
The representative was very understandable & thorough. The sign up took only 5 minutes. This is by far the best Energy... company in the Houston area. I am super stoked I changed providers. I was paying prepaid lights for almost a year in a half, due to that particular company putting a switch hold onto my account. Tragic I know. Thank God for Reliant Energy on saving me tons of money every month. It was well worth the switch. I'm very pleased.read more
Clary A
Clary A
20:01 23 Feb 22
Enrollment was super easy, the ladies were very nice ,helpful and knowledgeable, i did have to call back the next day... to pay deposit , i had some questions but the young man really didn't know what the answers were and told me it was online. i tried his suggestion and had to call back. Maybe he was new and didn't know much, we all have to start at one point and make mistakes to get better. When i called back the young lady was very helpful apologized and got it resolved. Gave 5 cause other than a learning experience for the young man all three of them were nice and pleasant to talk to.read more
Carol Fugate
Carol Fugate
13:20 18 Feb 22
My account just transitioned from another company. The transition process has been horrible. I don't even have access... to my billing online. This is a horrible situation. I have to chat with a rep to be able to get my balance and they are giving me random links to pay on my account. No, I want my account to be corrected so that I can handle my business. I am not going to a bunch of different links to pay my account.read more
Claudia Zamarripa
Claudia Zamarripa
19:27 17 Feb 22
Thank you so much to all the employee's response. They help in so many ways. God bless each and every single one.
Toni Roark
Toni Roark
18:17 17 Feb 22
A very easy fix on my issue. Very helpful and pleasant to chat with. 10 stars for his efficiency.
Christine Pooled
Christine Pooled
05:43 10 Feb 22
I called to get help with a disconnection fee on my security system that I did not order. I was spoken to rudely and in... a disrespectful tone. The associate I spoke with was not knowledgeable about their product and was condescending when I told him what I’d been offered prior to buying their product. I was basically told he couldn’t help me. He did not attempt to resolve my problem at all. How they can run their business like this is beyond me. I have been a Reliant customer for years and they have now lost my business. I highly advise everyone to find a different electric company and security company.read more
makeup with marlene
makeup with marlene
17:04 07 Feb 22
i was having a bit of issues on the phone so i jumped on chats with David he was Fast and very helpful highly... recommended doing chats over phones- also been a reliant customer for years now highly recommendread more
Lee Anne Franke
Lee Anne Franke
02:29 04 Feb 22
Their offers sound very good. Be certain you understand when you are getting a credit and if you intend to ask for... compensation for a cancelation fee, get an answer. They dropped my call and, frankly,I don't have time for that nonsense. Hope they improve.read more
annie
annie
20:51 02 Feb 22
I asked a question about average billing on my current account. Within 60-90 seconds she presented me with an answer... on their chat forum. I've had Reliant as my provider for more than 15 years in various areas of Texas. I've ALWAYS received excellent service and the representative on the phone is ALWAYS professional. Thank you Reliant for continued professionalism in what has been an especially trying time the past couple years.read more
Sheila D Dillingham
Sheila D Dillingham
20:33 02 Feb 22
Reliant is all l need as far as electric.l have been with Reliant for 40 years and never had a problem. Always solve... the problem if their is one .The best company yet for electric. Please give them a try you will be satisfied.read more
Sara Alvarez
Sara Alvarez
07:07 31 Jan 22
Great prices easy billing and good service
Sibylle Lasater
Sibylle Lasater
17:16 22 Jan 22
I was very satisfied with the agent. He was very knowledgeable and answered all of my questions. He explained... everything to me and gave me several options to choose from.read more
donna allen
donna allen
00:14 21 Jan 22
I've been with Reliant for 2.5 years now and they do try hard to satisfy the customer. Each time I have had a problem... or concern, they have been nice to me. Thank you Reliant for making the extra effort to be there for your customers.read more
R Lan
R Lan
17:38 19 Jan 22
None of these Retail Electric Providers are clear on the solar program they offer. I was considering going with solar... panels on my roof and the question that stopped the whole thing was " do you do 1 for 1 Kwh swap on my over generation? ".The proposed system would overgenerate during the day and I could draw down credits at night resulting in me buying about 500Kwh every month instead of 1700.The problem is they want to buy my electric for cheap and because I have solar sell me electric at inflated prices. This results in the 500Kwh costing very close to what I pay for 1700 AND I get to pay out of pocket for the panels on top of that.The best plan would be for me to put up the panels out of pocket, not sell any power back and get the lowest price I can for each Kwh ( currently 8.6 cents ) or get a huge battery pack and a free nights plan, recharge the pack at night and run off it during the day.It's a huge advantage for them to have me generate power into the local grid above my use, if enough people did it they could really cut back and the grid would be more stable because of micro generation in each area.We need clear pricing and clear information before leaping into solar and commitment to a product for 20 plus years.read more
Sonja Liggens
Sonja Liggens
19:55 30 Nov 21
This company is pitiful. They cut my lights off by accident. Saying I didn't pay. And I had made a payment arrangement.... They did turn it back on hours later. But it's the point. They all messed up.My power bills were never over 200 before that bad storm we had earlier this year. Since then my bills have been crazy over 350/400. And they bill they send you pay attention.i have argued with them asking why I have an extra $10 on my bill saying reconnection when my bill was never disconnected and they would take it off so basically you have to catch it for them to take it off please run do not go with this company they are sad and fraudulent.read more
Siham benamer
Siham benamer
04:18 30 Nov 21
The worce company ever, I just move I have a small apartment, I don't cook or shower every day, I use one light one TV... somties, I do laundry once a month, I use just the heater on 70 we are always cold and they charge 50 $ every week, give a deposit of 188 and I want to cancel with them and find an other company they want me pay an other 180, I'm just a suction8 with chronic disease, I have a little baby we won't be able to eat one meal every day, I was in dallas uptown I put my heat on 78 and we use 2 TV, we keep the light open at night bcz my baby get scared I paied 45$ every month, this company is a big theifread more
Grace Davenport
Grace Davenport
17:58 07 Sep 21
Great service, great prices, and I love the armadillo!
Mary Mathege
Mary Mathege
14:55 10 Aug 21
Horrible company I ever see, they will over charged you and always giving you louse excuse. I’m not home most of the... time, I use gas for cooking but still my bill is so high and this is just electricity, it doesn’t include water, sewage, trash and so on. Their price is ridiculous. Please stay away from them, I’m going to leave them, I’m sick and tired to pay high bills all time. I’m looking for a better provider. Reliant energy will convince you to sign a 12 month contract so they can trap you, once you sign with them , you are done, sit back and wait your higher bills. Please please I beg you, stay away from this companyread more
Eliana Livas
Eliana Livas
15:54 02 Jul 21
Unless you have money growing on a tree, than go with this company. Waste of money, terrible customer service, and... UN-RELIANT electricity during winter storms. They charge you even if your electricity has been disconected due to a major weather disaster. Due yourself a favor and make a better choice.read more
Pedro Bel
Pedro Bel
14:43 21 May 21
Best customer service and experience out there. Keep up the great work.
Debra Melrose-Spivey
Debra Melrose-Spivey
14:07 18 May 21
Did a GREAT job of solving my issue.Professional and courteous. A relief during this pandemic time.I have been with... you when you were HL& P.Yes, along time. Thank you and God bless.read more
Marsha Freeman
Marsha Freeman
16:31 11 May 21
My electric service has been with Reliant a lifetime. I'm very satisfied with their service. They are reliable,... courteous, and truly care for us, for us their customers. Thank You for your many years servicing my home.read more
Impact with Elle
Impact with Elle
13:59 30 Apr 21
Electric Service was solid and their website and bills are professional and easy to read. That’s where the positive... stops.They did not send notice of a plan change when the term expired. Quietly charging much higher rates. Since we were on average billing - it was not immediately obviousWorst of all, when exploring plans with them to renew the plans they offered new customers were approximately 30%+ cheaper than what existing customers were allowed to sign up for. It is appalling that they do not value their existing customers. No incentives whatsoever to continue service and zero loyalty rewards.Forget them - if they don’t value me, why would I want to pay extra for their service?Don’t waste your money, find a provider who offers fairly priced plans and values their customers.read more
Ricardo Flores Gavidia
Ricardo Flores Gavidia
17:29 15 Apr 21
Excellent customer service, both in English and Spanish. Multiple service plan options to choose from. The customer... service agent guided me through the whole process with patience and kindness, with no undue pressure to contract service options I didn't want or need. I recommend Reliant as a great service provider.read more
Sandy B.
Sandy B.
15:50 03 Apr 21
I found out about Reliant Energy when shopping at Walmart in Dallas, TX. James was an amazing representative to deal... with. He’s friendly and knowledgeable which made my enrolment an enjoyable process. He explained the plan thoroughly and how it works. James has great customer service skills and genuinely cares about the person he’s dealing with.read more
Maria Roberts
Maria Roberts
12:19 03 Apr 21
I transferred from TXU to Reliant many years ago. I had never looked back. They have kept the cost of my large home’s... energy bill manageable. They offer so many options of pricing and billing. Customer service and advanced communication technology is great.read more
Kymyada Durr
Kymyada Durr
05:58 17 Mar 21
I love my energy company they are very caring an understanding at all times. No one in their company is rude they are... very an I mean very humble an respectful I appreciate them soon much I wish I can give them more starsread more
Rene Hernandez
Rene Hernandez
14:40 08 Feb 21
I have been a Reliant customer for years...not even sure how long but use to be with CPL AND THE PRICE WAS... RIDICULOUS...Relant provided back then a new meter which did not require a person to physically access my meter and read it...the "drive by" reading and meter was great...the savings and huge difference in rates was immediate...since then I joined their cost usage plan which averages my payments so that the times of high usage costs are spread out with roughly equal monthly payments..no shocking costs during peak summer or winter use. I also joined their weekly email usage report which allows me to see how much energy I used currently plus what I used the week before. That is geat and allows me to monitor and adjust my household usage. Reliant as its name states is reliant!read more
Valerie Minneweather
Valerie Minneweather
23:33 11 Jan 21
Kimberly @ Reliant was very helpful with helping me to gain knowledge about door agents. One came to my door and I... wanted make sure It wasn't a scam. She was able to tag my account to deny access of charges being added unaware.read more
Paige SmithArnold
Paige SmithArnold
17:12 09 Jan 21
I just recently finished building my home and needed to cancel my service from my previous place of resident, and Jose... helped take care of that for me. Thank You Reliant for your having people like Jose working for your company. Thank you for helping me get my issues taken care of in a timely matter. Happy New Yearread more
Marivano Lister
Marivano Lister
13:34 03 Jan 21
So far service with Reliant have been amazing. The staff is so helpful, patient and understanding. The person who... assisted me over the phone went above and beyond to insure I was comfortable before proceeding. She did so by breaking down each plan in detail in order for me to make the best financial decision. I feel I made the best choice by giving this company a chance and I was able to get a great rate.read more
Chris Lefever
Chris Lefever
17:22 06 Dec 20
Easy set-up, cancellation. Love the online direct messages and quick responses. Weekly emails to see how much... electricity I was using. This feedback was really helpful. My guy, Omar, gave me great service. Thank you so much!read more
Devon Brown
Devon Brown
15:29 04 Dec 20
Ken provided great service, even when an issue occurred with the call he made sure to be professional and let me know... that this problem would be addressed. Plus a follow up call to give me peace of mind was made as added reason why I am glad I selected this service. I just hope I can save some money with the service now.read more
N L
N L
04:01 25 Nov 20
I noticed over the last couple years that my bill was getting higher and higher. I've been consistently paying over... $300 sometimes over four for the past two years. I thought it could have been because of my switch to average billing, combined with a faulty air conditioning unit. I was assured I had the best rate around, and I had tried to cancel my average billing twice already period it is still not canceled and now my bill the month before Christmas is at $1,400. This is after paying $350 to get my electric switch back on because we can barely afford it about 2 or 3 weeks ago. At the moment I think this company is screwing everybody.read more
Gabriel Escareno
Gabriel Escareno
02:52 03 Nov 20
Xavier was extremely helpful. He was patient and courteous with my issues. He took less than 40 seconds to get me up... and running. His attentive nature is one of the many primary reasons why I am loyal to Reliant. G.Eread more
Laura Martinez
Laura Martinez
17:22 29 Oct 20
Very satisfied with reliant Energy, Supervisor was very polite and explained all about kilowatts usage and what best... plans to take that suits your home and family size . Thanks Reliant Energy ?read more
Caitlyn Richard
Caitlyn Richard
11:40 29 Oct 20
I absolutely love reliant. They by far are the most reasonable company. Their customer service is top notch as well!
Jennifer Dunn
Jennifer Dunn
05:48 27 Oct 20
Tonight I had the pressure of chatting with Juan. L about my bill that is due tomorrow and monthly bills for the coming... up months not only was he completely respectful of what I'm dealing with at the moment and didn't make me feel like I was just looking for someone to feel sorry and pity me and he also took the time to answer each of my questions I asked of him and explain each answer to me and he treated me like a person, he wasn't just someone doing there job for there pay check on the other end of the line, he took it on his own to find out if there was anything else that might help me or even save me some money and he did he found a saving of $600 over the coming up months. With what's going on today and the way people are treating people it's so nice to know that there are people like Juan, who is out in the world trying to make a difference or at lease trying and bringing a smile to someone face for a moment or 2. It nice to know Juan, who I know hears all kinds of stories from the time he starts his job until he takes his last chat or phone call for the day that he take the time to see each and everyone of us as our own, no judgment, no hate, no making us feel less of our self for any reason, instead he takes time to listen to us and does all he can for us and ask nothing of us. I really wish there could be more people like Juan in the world today because it would so much nicer Juan if I could I live to be able to say thank you in person and give you a hug but since we can't I hoping you are able to read this or at lease someone from your company tells you "Thank you for your work and puts a smile on your face as you did mine. Thank youread more
Miguel Garza
Miguel Garza
22:32 25 Oct 20
Great experience ! easy to maneuver while using Chat message Great operating system first time user
Michelle Smith
Michelle Smith
13:55 22 Oct 20
Can I give this provider a 0? First payment on a new house with new bank was lost in May. Electricity was cut off even... though I call and gave details of payment made. Still almost 6 months later they haven’t found that payment after many hours spent making phone calls and bank sending documentation. They don’t give a damn!read more
Joe Nuñez
Joe Nuñez
13:42 20 Oct 20
Reliant provided on an online representative who was very helpful in finding the plan that worked best for me.
Mayra Sanchez
Mayra Sanchez
00:09 21 Aug 20
Update 8/20/20- After being a loyal customer for over 15 years, I’m extremely disappointed with reliant! I am moving... out of the state so had to cancel my service as I am unable to move service to the new location. I had issues with the day it was disconnected...right in the middle of my move. I wanted to make sure it wasn’t a mistake on my part requesting 8/17 instead of 8/18 so I called on 8/17 and asked that they email me a transcript of the chat I where the request was made. They said it would take 24 hours. I spoke to 3 different people including a manager but as of today, I still haven’t gotten the transcript. I called again and the representative I spoke with today put me on hold for 14 minutes! She said there was no request for the transcript noted or sent. She again submitted a request and I have to wait another 24 hours. Their customer service is terrible! I’ll never recommend anyone else with them again.I've had Reliant for over 5 years and have never had issues with them! Their prices are pretty good and their customer service is excellent. I'd definitely recommend Reliant to anyone!read more
Terry Foster
Terry Foster
21:19 11 Aug 20
I was trying to change my plan with no luck. Adriana quickly posted a link that allowed me to change my plan. Thank... you so very much Adriana.read more
Angel W.
Angel W.
15:50 06 Aug 20
I was just minding my own business shopping at a local Walmart, and a friendly Reliant salesman approached me & asked... how much I spent a month on energy? I stated too much! He said, "When you're done shopping come, and see me." I liked that he gave me a moment to do a little more shopping before stopping to talk to him. I pulled up my electric bill on my phone, and he quoted me something better. I was sold! I signed up with him then and there on his tablet. Before I even made it home my inbox was full of info I needed about me switching. I also received an email from my old provider saying I was leaving them. I didn't have to lift one finger when it came to being a new Reliant customer. I haven't even received my first bill yet, and I already know that I made the right choice.read more
Taylor Made
Taylor Made
20:01 14 Jul 20
I didn’t realize that my bill was due and needed an extension. I was able to speak with Miguel on the chat and he was... extremely helpful in getting me situated.! I am very appreciative, Ty so much ?read more
Blu3
Blu3
19:42 02 Jul 20
So far they have been super friendly and responsive when I need to contact them. I do wish they could offer lower... rates though. Things are so tight with everything going to heck in the world right now. Relief is so needed.read more
pragya joshi
pragya joshi
17:04 30 Jun 20
Excellent customer service. Eva, the representative went above and beyond to assist me and answered all my questions... patiently. I really appreciate that.read more
Janie Gonzalez
Janie Gonzalez
01:46 24 Jun 20
I very much appreciate the help I was offered and provided today. I am grateful for the attention Xavier (Reliant chat... representative) helped me with in choosing a new plan. Thank you once again for allowing me to obtain a better plan than i thought possible. Your help is very much appreciated.read more
Bree
Bree
04:12 11 Jun 20
UPDATE:Set up with the rep wasn’t great but the service since and my bill thus far.. the app... everything has been... great. I will be staying with Reliant as long as I live in Texas!I’ve heard great things about this company and just got set up today. The rep I had didn’t give a good first impression.. he spoke down to me, he repeatedly sent emails to the wrong address, refused to update my number and had an attitude the entire call. I hope I never have to call customer service again... but let’s see how my bill looks.. then I might revise this accordingly.read more
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