Reliant is a retail electric provider serving residential, commercial, and industrial customers in Texas. Based in Houston, Texas, Reliant is part of energy giant NRG Energy. NRG Energy operates under several brands in multiple deregulated energy markets across the United States. Reliant is the largest commercial and industrial retail electric provider in Texas. Reliant provides customers a variety of energy efficiency services for their home or business that go beyond just supplying electricity.
Reliant offers residential customers a variety of electric plans. Fixed priced plans are an excellent choice for customers seeking price certainty for a given contract term. Reliant offers these plans in terms ranging up to 24 months. Reliant variable rate plans are available on a month-to-month basis with no long-term contract or cancellation fees. For customers who want green energy, Reliant offers 100% renewable energy plans.
Small and medium-sized businesses will find that Reliant offers a variety of rate plans. Fixed price plans with terms up to 36 months are available. Specialty plans like Reliant Business PrimeTime offer customers reduced rate electricity during nights and weekends. Reliant also offers business customers an IntelliTools controller that helps reduce electricity usage and increase heating and cooling system efficiency. Commercial customers of all sizes also have the option to request customized price plans to meet the specific needs of their business. Depending on the size of the business, these customized commercial electricity plans can include fixed price, index, and hybrid fixed-index pricing structures.
Reliant is an easy provider with which to connect. They provide residential customers 24/7 customer care support by phone or live chat. They also have an online dashboard that allows customers to analyze their electricity usage, set usage alerts, and see how weather affects their electricity usage. Another great tool is the Reliant App. The Reliant App is available for Apple and Android smart phones and allows customers to easily pay bills, track usage, manage their account, and contact customer service. Reliant customers have many options for bill payment. Automatic payments are available by bank draft or credit card. Payments can also be made online, using the Reliant App, by phone, or by mail. In-person payments are available at locations including Wal-Mart, numerous grocery stores, and Ace Cash Express.
Reliant is very active in the communities that it serves. They support a wide range of worthwhile charities including the March of Dimes, American Heart Association, and Boys and Girls Clubs of Greater Houston. On an annual basis, Reliant contributes more than $2.5 million and 13,000 volunteer hours to charities and community service organizations.
Reliant Energy Plans & Rates
Reliant is one of the largest retail energy providers in Texas. They have been around since the beginning so you get reliability with Reliant Electricity Plans and fair rates across the state.
Top 10 Electricity Plans for Oncor
Power of One
Good for Large Homes. Use your electricity anytime you want at one low price on your bill for any cycle under 2,000 kWh.
Reliant offers competitive rates throughout Texas, and highly competitive rates in the larger cities such as Houston, Dallas Fort-Worth, Arlington, Corpus Christi, Waco & Plano. Several electric providers may offer lower rates than Reliant but you always get the trusted name with a long tenure of customer satisfaction when you choose Reliant Energy.
Reliant Energy Renewable/Green Plans
Most providers in Texas offer green or renewable plans sourced from Solar Power or Wind Power with different ratios from 10% Green through 100% Green with the remaining power coming from Natural Gas or Coal powered plants. Reliant is no different with a portfolio of offerings including various percentages of Renewable energy.
Starting Service with Reliant Energy
They make it easy to start new service with them. You can enroll right here using our search or you can call Reliant at 877-524-5231.
Provider Customer Service
Reliant Customer Service is open from 7AM – 8PM CST Mon-Fri, 8AM – 5PM Sat. Call 877-524-5231 to speak with a customer service rep. You can also setup and login to the Customer Portal at Reliant Account.
Provider Bill Pay
They offers full and informative bills to customers via Paper or Digital options that explain everything on your bill. However if you have any questions you can still call 877-524-5231 to speak with a customer service rep. You can also setup and login to the Customer Portal at Reliant Account.
Savings & Tips
Reliant wants to help you save money and energy. With a full suite of tips & recommendations you are covered to audit your own appliances or perform a full replacement of your thermostats & appliances with the knowledge to shop smart. Well explained SEER ratings & Energy Star descriptions, seasonal tips for thermostats & insulation ratings are just a few of the energy saving tips you’ll find on our Energy Efficiency section.
Need to report an outage or fallen wire? To get faster service—and save your precious cell phone battery—please call your local Transmission and Distribution Utility (TDU) directly, listed below.
AEP Texas Central (866) 223-8508 AEP Texas North (866) 223-8508 CenterPoint Energy (800) 332-7143 Nueces Electric Cooperative (800) 632-9288 Oncor Electric Delivery (888) 313-4747 Sharyland Utilities (800) 442-8688 Texas-New Mexico Power Company (888) 866-7456
Provider Corporate Office
Corporate headquarters are in Houston Texas at:
Reliant Energy 1201 Fannin Street Houston, TX 77002
I logged into my Reliant account to if I could revise my payment due date for both of my accounts to the same Day. Due... to billing cycles fluctuating each month I could not get both payments due on the same date, but they are closer together now and I have the option of setting up auto pay.The online chat person was quick to answer my questions and I felt like it was a personal "phone" call in lieu of typing back an forth with a robot. In my opinion, Reliant is a good service provider.read more
very disappointed. I initially was going to get service with this company but the unit I was renting wasn't ready in... time for me and my son so I had to cancel. I told them that I would be moving somewhere else to go ahead and cancel the service. The refund was supposed to go to my card they said 1 week so, I waited... never got it so I reached out again they told me to wait 2 more weeks they had to start it over I again asked where the refund would be sent because I did not live at the service address and explained the situation to them as to why. come to find out I'm now having to wait another 20 days because they mailed a check after I stated I wanted it on my card because I didn't live there. So they have to void the check and start the process over. I just hate how companies are all for taking my money really quickly but can never return it as fast as they took it. Other than that Great customer service agents some could use a little more training as far as paying attention to detail. had it been in my notes that I didn't live there when i said it several times to every agent I did a chat with as well as spoke on the phone with the mistake could have been avoided.read more
Laura was extremely helpful to me. I appreciate and congratulate Reliant for hiring people like her. She's an amazing... asset to Reliant. Since we don't talk much to people anymore, it's good to chat with someone.read more
Do you want to pay to much for electricity? Choose Reliant!!Edit:Add - 5 years with Reliant. Only after I did my... research and tried to negotiate did I think I was getting a good deal. Turns out I still wasn't. Now I use THIGBE and my electric bill is cut in half. HALF!I tried working with customer service at Reliant on the phone and through the chat on the app. It didn't help, because I didn't know I was getting a bad deal. Now I do, and won't go back.read more
My agent Maleika was so sweet, kind and helpful. Reliant as a company I used to love this company. I have been a loyal... customer since 2013 lately I have had issues with them. During a pandemic they did not take ANYTHING off after winter storms and took forever finding a payment sent in for me. Bill was due on 3-30-22. Over the weekend I received a disconnection notice. Three days but if power was being service on their end I would just have to be patient. I truly hate the way they are operating now.read more
Reliant is amazing they understood my situation Instead of cutting our electricity off they gave us an extension till... we got paid on that following Friday very happy they was willing to help us out I was a bit nervous and worried me and my family would be with out electricity because we did not have the money to pay right now. 😭 I’m just so blessed to have an amazing electric company to help out and understanding our situation thank you Reliantread more
They over charged me for years then when I cancelled service charged me a $ 295 cancellation fee. That is excessive. I... consider them to be crooks, they also did not give me the option of getting my deposit back to me, but credited the amount to my account. I should of had a choice. At all cost do not get service with this company. I struggled paying bills every month and every month and year my bill was higher and higher with no one ever trying to save me money. Reliant is a rip off. These were my monthly bills for a 1 bedroom Apartment. Rip off. I don’t even know how I kept paying this but again, no one ever took the time to see about getting me on a better plan, they only told be About some stupid option for notifications about use reduction that I never got credits for.read more
The representative was very understandable & thorough. The sign up took only 5 minutes. This is by far the best Energy... company in the Houston area. I am super stoked I changed providers. I was paying prepaid lights for almost a year in a half, due to that particular company putting a switch hold onto my account. Tragic I know. Thank God for Reliant Energy on saving me tons of money every month. It was well worth the switch. I'm very pleased.read more
Enrollment was super easy, the ladies were very nice ,helpful and knowledgeable, i did have to call back the next day... to pay deposit , i had some questions but the young man really didn't know what the answers were and told me it was online. i tried his suggestion and had to call back. Maybe he was new and didn't know much, we all have to start at one point and make mistakes to get better. When i called back the young lady was very helpful apologized and got it resolved. Gave 5 cause other than a learning experience for the young man all three of them were nice and pleasant to talk to.read more
My account just transitioned from another company. The transition process has been horrible. I don't even have access... to my billing online. This is a horrible situation. I have to chat with a rep to be able to get my balance and they are giving me random links to pay on my account. No, I want my account to be corrected so that I can handle my business. I am not going to a bunch of different links to pay my account.read more
I called to get help with a disconnection fee on my security system that I did not order. I was spoken to rudely and in... a disrespectful tone. The associate I spoke with was not knowledgeable about their product and was condescending when I told him what I’d been offered prior to buying their product. I was basically told he couldn’t help me. He did not attempt to resolve my problem at all. How they can run their business like this is beyond me. I have been a Reliant customer for years and they have now lost my business. I highly advise everyone to find a different electric company and security company.read more
i was having a bit of issues on the phone so i jumped on chats with David he was Fast and very helpful highly... recommended doing chats over phones- also been a reliant customer for years now highly recommendread more
Their offers sound very good. Be certain you understand when you are getting a credit and if you intend to ask for... compensation for a cancelation fee, get an answer. They dropped my call and, frankly,I don't have time for that nonsense. Hope they improve.read more
I asked a question about average billing on my current account. Within 60-90 seconds she presented me with an answer... on their chat forum. I've had Reliant as my provider for more than 15 years in various areas of Texas. I've ALWAYS received excellent service and the representative on the phone is ALWAYS professional. Thank you Reliant for continued professionalism in what has been an especially trying time the past couple years.read more
Reliant is all l need as far as electric.l have been with Reliant for 40 years and never had a problem. Always solve... the problem if their is one .The best company yet for electric. Please give them a try you will be satisfied.read more
I've been with Reliant for 2.5 years now and they do try hard to satisfy the customer. Each time I have had a problem... or concern, they have been nice to me. Thank you Reliant for making the extra effort to be there for your customers.read more
None of these Retail Electric Providers are clear on the solar program they offer. I was considering going with solar... panels on my roof and the question that stopped the whole thing was " do you do 1 for 1 Kwh swap on my over generation? ".The proposed system would overgenerate during the day and I could draw down credits at night resulting in me buying about 500Kwh every month instead of 1700.The problem is they want to buy my electric for cheap and because I have solar sell me electric at inflated prices. This results in the 500Kwh costing very close to what I pay for 1700 AND I get to pay out of pocket for the panels on top of that.The best plan would be for me to put up the panels out of pocket, not sell any power back and get the lowest price I can for each Kwh ( currently 8.6 cents ) or get a huge battery pack and a free nights plan, recharge the pack at night and run off it during the day.It's a huge advantage for them to have me generate power into the local grid above my use, if enough people did it they could really cut back and the grid would be more stable because of micro generation in each area.We need clear pricing and clear information before leaping into solar and commitment to a product for 20 plus years.read more
This company is pitiful. They cut my lights off by accident. Saying I didn't pay. And I had made a payment arrangement.... They did turn it back on hours later. But it's the point. They all messed up.My power bills were never over 200 before that bad storm we had earlier this year. Since then my bills have been crazy over 350/400. And they bill they send you pay attention.i have argued with them asking why I have an extra $10 on my bill saying reconnection when my bill was never disconnected and they would take it off so basically you have to catch it for them to take it off please run do not go with this company they are sad and fraudulent.read more
The worce company ever, I just move I have a small apartment, I don't cook or shower every day, I use one light one TV... somties, I do laundry once a month, I use just the heater on 70 we are always cold and they charge 50 $ every week, give a deposit of 188 and I want to cancel with them and find an other company they want me pay an other 180, I'm just a suction8 with chronic disease, I have a little baby we won't be able to eat one meal every day, I was in dallas uptown I put my heat on 78 and we use 2 TV, we keep the light open at night bcz my baby get scared I paied 45$ every month, this company is a big theifread more
Horrible company I ever see, they will over charged you and always giving you louse excuse. I’m not home most of the... time, I use gas for cooking but still my bill is so high and this is just electricity, it doesn’t include water, sewage, trash and so on. Their price is ridiculous. Please stay away from them, I’m going to leave them, I’m sick and tired to pay high bills all time. I’m looking for a better provider. Reliant energy will convince you to sign a 12 month contract so they can trap you, once you sign with them , you are done, sit back and wait your higher bills. Please please I beg you, stay away from this companyread more
Unless you have money growing on a tree, than go with this company. Waste of money, terrible customer service, and... UN-RELIANT electricity during winter storms. They charge you even if your electricity has been disconected due to a major weather disaster. Due yourself a favor and make a better choice.read more
My electric service has been with Reliant a lifetime. I'm very satisfied with their service. They are reliable,... courteous, and truly care for us, for us their customers. Thank You for your many years servicing my home.read more
Electric Service was solid and their website and bills are professional and easy to read. That’s where the positive... stops.They did not send notice of a plan change when the term expired. Quietly charging much higher rates. Since we were on average billing - it was not immediately obviousWorst of all, when exploring plans with them to renew the plans they offered new customers were approximately 30%+ cheaper than what existing customers were allowed to sign up for. It is appalling that they do not value their existing customers. No incentives whatsoever to continue service and zero loyalty rewards.Forget them - if they don’t value me, why would I want to pay extra for their service?Don’t waste your money, find a provider who offers fairly priced plans and values their customers.read more
Excellent customer service, both in English and Spanish. Multiple service plan options to choose from. The customer... service agent guided me through the whole process with patience and kindness, with no undue pressure to contract service options I didn't want or need. I recommend Reliant as a great service provider.read more
I found out about Reliant Energy when shopping at Walmart in Dallas, TX. James was an amazing representative to deal... with. He’s friendly and knowledgeable which made my enrolment an enjoyable process. He explained the plan thoroughly and how it works. James has great customer service skills and genuinely cares about the person he’s dealing with.read more
I transferred from TXU to Reliant many years ago. I had never looked back. They have kept the cost of my large home’s... energy bill manageable. They offer so many options of pricing and billing. Customer service and advanced communication technology is great.read more
I love my energy company they are very caring an understanding at all times. No one in their company is rude they are... very an I mean very humble an respectful I appreciate them soon much I wish I can give them more starsread more
I have been a Reliant customer for years...not even sure how long but use to be with CPL AND THE PRICE WAS... RIDICULOUS...Relant provided back then a new meter which did not require a person to physically access my meter and read it...the "drive by" reading and meter was great...the savings and huge difference in rates was immediate...since then I joined their cost usage plan which averages my payments so that the times of high usage costs are spread out with roughly equal monthly payments..no shocking costs during peak summer or winter use. I also joined their weekly email usage report which allows me to see how much energy I used currently plus what I used the week before. That is geat and allows me to monitor and adjust my household usage. Reliant as its name states is reliant!read more
Kimberly @ Reliant was very helpful with helping me to gain knowledge about door agents. One came to my door and I... wanted make sure It wasn't a scam. She was able to tag my account to deny access of charges being added unaware.read more
I just recently finished building my home and needed to cancel my service from my previous place of resident, and Jose... helped take care of that for me. Thank You Reliant for your having people like Jose working for your company. Thank you for helping me get my issues taken care of in a timely matter. Happy New Yearread more
So far service with Reliant have been amazing. The staff is so helpful, patient and understanding. The person who... assisted me over the phone went above and beyond to insure I was comfortable before proceeding. She did so by breaking down each plan in detail in order for me to make the best financial decision. I feel I made the best choice by giving this company a chance and I was able to get a great rate.read more
Easy set-up, cancellation. Love the online direct messages and quick responses. Weekly emails to see how much... electricity I was using. This feedback was really helpful. My guy, Omar, gave me great service. Thank you so much!read more
Ken provided great service, even when an issue occurred with the call he made sure to be professional and let me know... that this problem would be addressed. Plus a follow up call to give me peace of mind was made as added reason why I am glad I selected this service. I just hope I can save some money with the service now.read more
I noticed over the last couple years that my bill was getting higher and higher. I've been consistently paying over... $300 sometimes over four for the past two years. I thought it could have been because of my switch to average billing, combined with a faulty air conditioning unit. I was assured I had the best rate around, and I had tried to cancel my average billing twice already period it is still not canceled and now my bill the month before Christmas is at $1,400. This is after paying $350 to get my electric switch back on because we can barely afford it about 2 or 3 weeks ago. At the moment I think this company is screwing everybody.read more
Xavier was extremely helpful. He was patient and courteous with my issues. He took less than 40 seconds to get me up... and running. His attentive nature is one of the many primary reasons why I am loyal to Reliant. G.Eread more
Very satisfied with reliant Energy, Supervisor was very polite and explained all about kilowatts usage and what best... plans to take that suits your home and family size . Thanks Reliant Energy ?read more
Tonight I had the pressure of chatting with Juan. L about my bill that is due tomorrow and monthly bills for the coming... up months not only was he completely respectful of what I'm dealing with at the moment and didn't make me feel like I was just looking for someone to feel sorry and pity me and he also took the time to answer each of my questions I asked of him and explain each answer to me and he treated me like a person, he wasn't just someone doing there job for there pay check on the other end of the line, he took it on his own to find out if there was anything else that might help me or even save me some money and he did he found a saving of $600 over the coming up months. With what's going on today and the way people are treating people it's so nice to know that there are people like Juan, who is out in the world trying to make a difference or at lease trying and bringing a smile to someone face for a moment or 2. It nice to know Juan, who I know hears all kinds of stories from the time he starts his job until he takes his last chat or phone call for the day that he take the time to see each and everyone of us as our own, no judgment, no hate, no making us feel less of our self for any reason, instead he takes time to listen to us and does all he can for us and ask nothing of us. I really wish there could be more people like Juan in the world today because it would so much nicer Juan if I could I live to be able to say thank you in person and give you a hug but since we can't I hoping you are able to read this or at lease someone from your company tells you "Thank you for your work and puts a smile on your face as you did mine. Thank youread more
Can I give this provider a 0? First payment on a new house with new bank was lost in May. Electricity was cut off even... though I call and gave details of payment made. Still almost 6 months later they haven’t found that payment after many hours spent making phone calls and bank sending documentation. They don’t give a damn!read more
Update 8/20/20- After being a loyal customer for over 15 years, I’m extremely disappointed with reliant! I am moving... out of the state so had to cancel my service as I am unable to move service to the new location. I had issues with the day it was disconnected...right in the middle of my move. I wanted to make sure it wasn’t a mistake on my part requesting 8/17 instead of 8/18 so I called on 8/17 and asked that they email me a transcript of the chat I where the request was made. They said it would take 24 hours. I spoke to 3 different people including a manager but as of today, I still haven’t gotten the transcript. I called again and the representative I spoke with today put me on hold for 14 minutes! She said there was no request for the transcript noted or sent. She again submitted a request and I have to wait another 24 hours. Their customer service is terrible! I’ll never recommend anyone else with them again.I've had Reliant for over 5 years and have never had issues with them! Their prices are pretty good and their customer service is excellent. I'd definitely recommend Reliant to anyone!read more
I was just minding my own business shopping at a local Walmart, and a friendly Reliant salesman approached me & asked... how much I spent a month on energy? I stated too much! He said, "When you're done shopping come, and see me." I liked that he gave me a moment to do a little more shopping before stopping to talk to him. I pulled up my electric bill on my phone, and he quoted me something better. I was sold! I signed up with him then and there on his tablet. Before I even made it home my inbox was full of info I needed about me switching. I also received an email from my old provider saying I was leaving them. I didn't have to lift one finger when it came to being a new Reliant customer. I haven't even received my first bill yet, and I already know that I made the right choice.read more
I didn’t realize that my bill was due and needed an extension. I was able to speak with Miguel on the chat and he was... extremely helpful in getting me situated.! I am very appreciative, Ty so much ?read more
So far they have been super friendly and responsive when I need to contact them. I do wish they could offer lower... rates though. Things are so tight with everything going to heck in the world right now. Relief is so needed.read more
I very much appreciate the help I was offered and provided today. I am grateful for the attention Xavier (Reliant chat... representative) helped me with in choosing a new plan. Thank you once again for allowing me to obtain a better plan than i thought possible. Your help is very much appreciated.read more
UPDATE:Set up with the rep wasn’t great but the service since and my bill thus far.. the app... everything has been... great. I will be staying with Reliant as long as I live in Texas!I’ve heard great things about this company and just got set up today. The rep I had didn’t give a good first impression.. he spoke down to me, he repeatedly sent emails to the wrong address, refused to update my number and had an attitude the entire call. I hope I never have to call customer service again... but let’s see how my bill looks.. then I might revise this accordingly.read more