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TXU Energy Review

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Corporate Offices: 6555 Sierra, Irving, TX 75039-2479

TXU Energy

TXU Energy is a retail electric provider serving residential, commercial, and industrial customers in those areas of Texas open to retail electric competition.  TXU serves more than 1.7 million customers, which is more than any other retailer in the state.  TXU is part of Energy Future Holdings, the successor company to the TXU regulated utility.  As one of the largest and most established Texas retail electric providers, the depth and breadth of their customer offerings is extensive.

TXU offers residential customers a number of plans from which to choose.  There are traditional fixed price plans with terms of 12 and 24 months.  TXU also offers versions of these plans with 100% renewable energy content.  E-commerce versions of these plans feature electronic document delivery and auto-pay.  More creative product offerings for residential customers include electricity rates tied to natural gas prices, month-to-month plans, pay-as-you-go plans, cash back rewards plans, and time-of-use plans that incentivize usage during non-peak hours.

Residential customers also have access to a number of services and plan enhancements.  The TXU Energy MyEnergy Dashboard is free and provides online access to see how and when the customer uses electricity.  There are also tools and questionnaires that help TXU customers identify home energy efficiency improvements as well as appliances that are using energy even when they are turned off.  TXU promotes the iThermostat, which allows customers to program and manage their home’s temperature using an online interface.  TXU customers also have access to several warranty programs for their home including a heating and cooling system warranty, a surge protection warranty, and a comprehensive warranty for the customer’s heating and cooling system, other major electrical appliances, and the plumbing system.

TXU Energy offers commercial and industrial customers a wide rand of flexible plans and value-added services.   Small business customers can select from most of the same plans as residential customers with the difference being that some plans offer terms up to a 36-months.  Larger commercial and industrial customers have an even wider array of customized products and terms available.  TXU maintains an account management team that is available to work with customers to identify the electricity plan that best meets their individual needs and risk tolerance.  TXU offers specific plans and programs tailored to the construction and property management sectors.

TXU Energy maintains a 24/7 customer care call center.  They also have online chat and an extensive FAQ resource on their website.  TXU Energy provides online account management that is also available in mobile app version.  There are multiple ways for electric customers to pay their bills including online, by phone, by mail, and in person at almost 4000 contracted payment locations.

TXU Energy supports numerous community charitable causes.  One of its most notable causes is TXU Aid.  TXU created this bill-payment assistance program more than 30 years ago and it has grown to become the largest program among electricity providers in the nation.  More than $84 million has been provided to assist more than 455,000 customers pay their electric bills.  The program combines voluntary customer contributions and TXU employee contributions to provide assistance for families through selected social service agencies.

TXU Energy Plans & Rates


TXU is one of the oldest and largest retail electricity providers in Texas. With over 1.5 million customers you know you’re in good hands with TXU. Along with the most customers they also have the largest selection of plans available in most TDU’s (Transmission Distribution Utilities). If you want solar they have it, flexible rates, short term, month-month, 12 month through 36 month rates, free nights, free weekends, free nights and solar days. Their rates are competitive, some above the price to beat, some below the price to beat.

TXU Energy Coverage


TXU has competitive rates throughout Texas, and highly competitive rates in the larger cities such as Houston, Dallas Fort-Worth, Arlington, Corpus Christi, Waco & Plano. Several electric providers may offer lower rates than TXU but you always get the trusted name with a long tenure of customer satisfaction when you choose TXU Energy.

TXU Energy Renewable/Green Plans


Most providers in Texas offer green or renewable plans sourced from Solar Power or Wind Power with different ratios from 10% Green through 100% Green with the remaining power coming from Natural Gas or Coal powered plants.  TXU has all combinations of renewable & green energy plans plus some hybrid Free nights & Solar Days plan.

Starting Service with TXU Energy


TXU makes it easy to start new service with them.  You can enroll right here using our search or you can call TXU at 855-750-0898.  

Provider Customer Service


TXU Customer Service is open from 7AM – 8PM CST Mon-Fri, 8AM – 5PM Sat.  Call 855-750-0898 to speak with a customer service rep.  You can also setup and login to the TXU Customer Portal at TXU Account

Provider Bill Pay


TXU Energy offers full and informative bills to customers via Paper or Digital options that explain everything on your bill.  However if you have any questions you can still call 855-750-0898 to speak with a customer service rep.  You can also setup and login to the TXU Customer Portal at TXU Account.

Savings & Tips


TXU Energy wants to help you save money and energy.  With a full suite of tips & recommendations you are covered to audit your own appliances or perform a full replacement of your thermostats & appliances with the knowledge to shop smart.  Well explained SEER ratings & Energy Star descriptions, seasonal tips for thermostats & insulation ratings are just a few of the energy saving tips you’ll find on our Energy Efficiency section.

Power Outages


Need to report an outage or fallen wire? To get faster service—and save your precious cell phone battery—please call your local Transmission and Distribution Utility (TDU) directly, listed below.

AEP Texas Central (866) 223-8508
AEP Texas North (866) 223-8508
CenterPoint Energy (800) 332-7143
Nueces Electric Cooperative (800) 632-9288
Oncor Electric Delivery (888) 313-4747
Sharyland Utilities (800) 442-8688
Texas-New Mexico Power Company (888) 866-7456

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Provider Corporate Office


TXU Energy’s Corporate headquarters are in Irving Texas at:

TXU Energy
6555 Sierra Dr
Irving, TX 75039

Reviews & Ratings

Google Reviews

TXU Energy Corporate Office
4.6
Based on 1509 reviews
powered by Google
Anne House
Anne House
12:13 17 Sep 20
Customer service at TXU is really great - I was able to complete my request with them via chat, so I could keep on... working in the background which makes all the difference in the world. The last contract transaction I had when my plan expired was done electronically all the way! For a techie like me that's the nirvana of all things mundane!read more
Patricia Gonzalez
Patricia Gonzalez
14:35 15 Sep 20
They are very helpful when trying to make any kind of payments or arrangements on your account. The chat is a great way... to communicate with them.read more
Jane Beasley
Jane Beasley
14:57 14 Sep 20
Nery R was able to help solve my problem very quickly. Kind and courteous!
Tabitha Smith
Tabitha Smith
02:04 08 Sep 20
Did an online chat at 9pm with TXU to ask for a payment extension on my bill, Phil was able to give me several options... to fit my current financial need. The process was easy and seamless.....thanks Phil!read more
Debrina Hinson Steele
Debrina Hinson Steele
21:59 07 Sep 20
TXU has always been my first choice for electricity. Customer service is friendly and helpful. I appreciate them... working with me when I was not able to pay my bill.read more
Mary Frederick
Mary Frederick
20:05 03 Sep 20
It is so good to have such efficient and competent service through TXUcustomer service. The agent was prompt,... courteous and made a complete resolution of my problem. The agent was exceptional and made this a great experience. Thank you TXU.read more
Edgar Gaucin
Edgar Gaucin
15:55 02 Sep 20
Very detailed and Nery R. didn't seem to mind explaining things a couple of times until I understood clearly!
Courtney Stewart
Courtney Stewart
21:58 01 Sep 20
TXU has been super wonderful and helpful especially since everything with Covid! I highly recommend.
Josephine Borrego
Josephine Borrego
18:52 31 Aug 20
Mariana May was very nice and offered me a great deal. Made a stressful time a bit easier for me.
Kaytline Spikes
Kaytline Spikes
17:05 26 Aug 20
responded quickly & was able to do exactly what i was wanting. we have a 2 year old so it make it way easier then... trying to yell on the phoneread more
Veronica Talley
Veronica Talley
17:18 24 Aug 20
I have had TXU for many years and I never had a problem out of them. My bill has been high but from what I understand... a lot of people are trending higher bills from any carrier. Thank the Summers in Texas! Even the many times I needed payment plans they have been always been accommodating. The customer service reps have been friendly, understanding, and easy to talk to. I can only speak on my experience but I think they are good!read more
Gabby Bolinger
Gabby Bolinger
13:46 21 Aug 20
TXU is by the far the greatest company you can have. My fiance and I are a young couple with a 6 month old baby. I got... pregnant right after I graduated high school and we got a house to rent for our family. Managing money is so hard because that's something school doesn't teach you. TXU understands and they truly care. They work with us everytime we're late on bills or need an extension to pay our bill. I love this company! I recommend 10/10!read more
Myer1WorldPC
Myer1WorldPC
23:44 18 Aug 20
I am currently short of money because Congress haven't passed the Extension unemployment benefit and President Trump... have signed executive order of $400 for unemployment people not yet having being coming. I then chat with TXU Energy asking for a Deferred Payment to the next several months, they are easily grant it to me the new plan without any hassle. TXU Energy understand the need of Unemployment workers.read more
Joshua Foust
Joshua Foust
23:25 18 Aug 20
I used the Live Chat and typed with Phil and he was able to walk me through the process of creating an account. I tried... several times by myself and could not figure out what I was doing wrong, and he was able to get me sorted out immediately. Great experience with Phil!read more
Jillian Roberson
Jillian Roberson
15:20 17 Aug 20
I've had TXU for over 6 years. They have been great. A lot of people complain about the price, but my bills have been... appropriate. I am on a plan that best fits my household. When I do have to speak to customer service, they are always friendly, fast and eager to help while offering whatever services are available to help you with your account. I'm glad I am with them and do not plan on switching. Thanks again, Kathya G. of customer service for your assistance this morning.read more
Michael Ryan
Michael Ryan
22:58 14 Aug 20
I found that setting up an account with TXU was a really easy and pleasant experience. When I had a small problem with... a number associated with my account, I chatted live with Phil for about 3-4 minutes about it and he fixed me right up. So far, 5 star rating. Michael Ryanread more
Jonn M. White
Jonn M. White
19:34 13 Aug 20
Extremely satisfied. The agent was very knowledgeable. Answered my questions quickly and solved my issue without any... hesitation. Chat seems to be the most efficient way of communication as small talk is not necessary and a record of communication is available to highlight any lack of detail needed.read more
Angela Lopez
Angela Lopez
18:09 13 Aug 20
I love TXU Energy services! I have been a customer for over 4 years now. I love that you can track your usage and see... estimates of what your bill will look like. Thank you TXU for awesome service!read more
Paul Chandler
Paul Chandler
20:30 06 Aug 20
Stuart helped me work out a payment plan was very attentive and quick. I am very pleased and on to bigger and better... things. Thank you so muchread more
Angela McBride
Angela McBride
19:26 06 Aug 20
Oscar R. was amazing while helping me today regarding my billing. I was impressed at his prompt, kind, and efficient... customer service. My overall experience with TXU definitely deserves a 5 star. Thanks Oscar R. for contributing to my excellent customer experience!!! God Bless you & your family!!! :)read more
acdallas
acdallas
23:07 04 Aug 20
TXU's online chat service is very customer friendly and helpful. While you can find cheaper electricity, you may not be... able to find better service. I've been a customer since 1984 when I bought my first house.read more
Bracken Conner
Bracken Conner
12:07 01 Aug 20
They told me they could provide me power. I paid them a deposit with the last of my money. Then they told me that they... can't actually provide me power, and will send me my deposit as a check in the mail. They claim they are unable to do it electronically. What??? This is 2020! Electronic payments are simple technology in 2020. So now I'm broke sitting in an apartment with no power in the 100 degree heat. Stay away from TXU!read more
Cherry Hoskins
Cherry Hoskins
14:37 24 Jul 20
TXU service has always been great! I used the online chat feature on the website for the first time and it was quick... and very helpful. I got the answers I needed in a matter of minutes and highly recommend using it!read more
Lon Lowenthal
Lon Lowenthal
22:39 22 Jul 20
I had a chat concerning a past due notice on my bill summary, with Oscar today. He investigated and assured me that I... was current and it was just the way the notice is posted when it has passed. He said he'd kick it upstairs. All in all, Oscar was efficient and polite. Kudos to him.read more
Chery Brummett
Chery Brummett
23:27 20 Jul 20
Oscar R. helped me with a solution for my high bills. He was professional and efficient. It was a quick process through... a chat session and it made it easy for me. I highly recommend!Thanks!read more
Dee Micky
Dee Micky
15:24 08 Jul 20
In the year I've done business with them, I have had zero issues. Everything is clear and precise, and CS is always... there to assist. I love, love, love their chat feature which eliminates having to wait in a queue on the phone. Highly recommend.read more
Jonathan Battles
Jonathan Battles
18:48 06 Jul 20
Stuart D was a very nice agent whom displayed excellent customer service. He did not rush me. He took time to answer my... questions and he was understanding to my situation. He even took the time to offer me some resources that may help me out. I made a comment about my belief in God and Stuart did not just look past it he was very nice in his reply. Agents like this are what make a company great. I work in a field handling customers so i know first hand what it is like. Thank you Stuart D.read more
Andrea Taplin
Andrea Taplin
15:26 28 Jan 20
I have been with TXU for 20 years now. Any time I need help with my bill or if I need extra time to pay my bill, TXU... has come through for me everytime. Alexandra in Customer Service really was a big help also.read more
Vickie Robinson
Vickie Robinson
13:14 30 Jul 19
My experience with TXU was awesome I was in need of re-scheduling my payment to another date for both my accounts... Alexandria was very helpful , pleasant and understanding.read more
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