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TXU Energy reviews, rates and plans

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Table of Contents

  1. About TXU Energy
  2. Lowest Rate Plans
  3. Why Choose TXU Energy
  4. TXU Energy Plans & Rates
  5. Corporate Headquarters
  6. Service Areas
  7. TXU Energy Renewable/Green Plans
  8. Contact TXU Energy
  9. Get More Information
  10. TXU Energy Reviews

 

Discover the Different TXU Energy Reviews, Rates, and Plans

TXU Energy is one of the leading retail electric suppliers in Texas, open to retail electric competition, and offers electricity across the different residential, commercial, and industrial properties and residents. Serving the most among all other retailers in the state, TXU has finally reached around 1.7 million customers. Being a part of the successor company to the TXU regulated utility, i.e., Vistra Energy, TXU energy has ultimately become known as the most established, popular, and the most prominent Texas retail electric provider.

The best electricity company offers residential customers several plans with extensive customer offerings. Users can choose from the most popular plans in the market, be it the traditional fixed-price or the variable price plans with terms of 12 and 24 months. Some versions of these plans include 100% renewable energy content, while the E-commerce versions feature auto-pay and electronic document delivery. Other excellent product offerings for residential electricity users include cash back rewards plans, electricity rates tied to natural gas prices, time-of-use plans, pay-as-you-go plans, and month-to-month plans.

Best TXU Energy Rates for Oncor

Plan
Term
Rate

Best TXU Energy Rates for Centerpoint

Plan
Term
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Best TXU Energy Rates for AEP North (AEPN)

Plan
Term
Rate

Best TXU Energy Rates for AEP Central/West (AWPC)

Plan
Term
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Best TXU Energy Rates for Texas New Mexico (TNMP)

Plan
Term
Rate

The Lowest Rate Plans

Free Nights and Solar Days 12 – If you want to get 100% solar energy every day and 100% free electricity every night, you should consider investing your money in this plan. You won’t have to worry about knowing which power to choose in Houston or paying any energy usage charges from 8 p.m. to 5 a.m. This plan will be an excellent fit for those with an electric vehicle that requires only one time charging at night or someone who isn’t home all day due to work and comes at night.

TXU Energy Saver’s Discount 12 – If you are one of those single-family homes using 1,200 kWh or more, you will get an automatic $30 bill credit in your account each month. After hitting the usage level of 1,200 kWh, you will get a bill credit each month. Most homeowners prefer this plan because the rate will not change for 12 months, and you can search for the electricity providers by address.

TXU Solar Saver 12 – It doesn’t matter whether you use 1200 kWh or more; this 25% solar energy plan comes with a $30 bill credit. The plan highly resembles the saver’s discount 12 plans and also comes with the bonus of 25% solar. So if you are searching for a great locked-in 12-month rate and want to help the environment, investing in this plan offered by TXU electricity services in Texas will be worth your money.

Why Choose TXU Energy?

  • Customers can know when and how they use their Arlington electricity with the free TXU Energy MyEnergy Dashboard since it provides online access to several services and plan enhancements.
  • Customers can easily find out the reliable home energy efficiency improvements and even identify appliances using energy even when turned off using tools and questionnaires.
  • Customers also get the chance to manage their home’s temperature using an online interface or the thermostat.
  • They offer a reliable heating and cooling system warranty, a surge protection warranty, and a comprehensive warranty for the customer’s heating and cooling system, plumbing, and other major electrical appliances.
  • Commercial and industrial customers love the wide range of value-added services and flexible plans offered by TXU energy providers.
  • Their expert account management team, helps customers find the best electricity plan that matches their needs and budget.
  • They also offer special plans and programs for the property management and construction sectors.
  • Customers can have an online chat with a 24/7 customer care call center.
  • Customers can pay their bills online, by phone, by mail, and in person at almost 4000 contracted payment locations.
  • TXU, the best electric company, supports several charitable causes, such as TXU Aid-a bill-payment assistance program, combining voluntary customer contributions and TXU employee contributions to assist families through social service agencies.

TXU Energy Plans for Oncor

TXU Energy Logo
Savers Discount 12

It’s the wise way to save. Get an automatic $30 bill credit each month when you use 1,200 kWh or more.

383 Times Sep 1st, 2022
Fixed Rate
18.9¢ per kWh
TXU Energy Logo
Solar Saver 12

Lock in a low rate and support solar farms in Texas. You\'ll enjoy: A plan with 25% solar energy & A $30 bill credit when you use 1200 kWh or more.

103 Times Sep 1st, 2022
Fixed Rate
20.5¢ per kWh
TXU Energy Logo
Free Nights & Solar Days 12 (8 p.m.)

100% free every night. 100% solar every day. No energy usage charges from 8 p.m. to 5 a.m. every day.

221 Times Sep 1st, 2022
Fixed Rate
22.3¢ per kWh

TXU Energy Plans for Centerpoint

TXU Energy Logo
Savers Discount 12

It’s the wise way to save. Get an automatic $30 bill credit each month when you use 1,200 kWh or more.

310 Times Sep 1st, 2022
Fixed Rate
19.5¢ per kWh
TXU Energy Logo
Solar Saver 12

Lock in a low rate and support solar farms in Texas. You\'ll enjoy: A plan with 25% solar energy & A $30 bill credit when you use 1200 kWh or more.

141 Times Sep 1st, 2022
Fixed Rate
20.9¢ per kWh
TXU Energy Logo
Free Nights & Solar Days 12 (8 p.m.)

100% free every night. 100% solar every day. No energy usage charges from 8 p.m. to 5 a.m. every day.

103 Times Sep 1st, 2022
Fixed Rate
23.2¢ per kWh

TXU Energy Plans for AEP North (AEPN)

TXU Energy Logo
Savers Discount 12

It’s the wise way to save. Get an automatic $30 bill credit each month when you use 1,200 kWh or more.

95 Times Sep 1st, 2022
Fixed Rate
18.5¢ per kWh
TXU Energy Logo
Solar Saver 12

Lock in a low rate and support solar farms in Texas. You\'ll enjoy: A plan with 25% solar energy & A $30 bill credit when you use 1200 kWh or more.

58 Times Sep 1st, 2022
Fixed Rate
19.9¢ per kWh
TXU Energy Logo
Free Nights & Solar Days 12 (8 p.m.)

100% free every night. 100% solar every day. No energy usage charges from 8 p.m. to 5 a.m. every day.

53 Times Sep 1st, 2022
Fixed Rate
22.1¢ per kWh

TXU Energy Plans for AEP Central/West (AWPC)

TXU Energy Logo
Savers Discount 12

It’s the wise way to save. Get an automatic $30 bill credit each month when you use 1,200 kWh or more.

176 Times Sep 1st, 2022
Fixed Rate
18.9¢ per kWh
TXU Energy Logo
Solar Saver 12

Lock in a low rate and support solar farms in Texas. You\'ll enjoy: A plan with 25% solar energy & A $30 bill credit when you use 1200 kWh or more.

69 Times Sep 1st, 2022
Fixed Rate
20.5¢ per kWh
TXU Energy Logo
Free Nights & Solar Days 12 (8 p.m.)

100% free every night. 100% solar every day. No energy usage charges from 8 p.m. to 5 a.m. every day.

59 Times Sep 1st, 2022
Fixed Rate
23.1¢ per kWh

TXU Energy Plans for Texas New Mexico (TNMP)

TXU Energy Logo
Savers Discount 12

It’s the wise way to save. Get an automatic $30 bill credit each month when you use 1,200 kWh or more.

87 Times Sep 1st, 2022
Fixed Rate
20.5¢ per kWh
TXU Energy Logo
Solar Saver 12

Lock in a low rate and support solar farms in Texas. You\'ll enjoy: A plan with 25% solar energy & A $30 bill credit when you use 1200 kWh or more.

42 Times Sep 1st, 2022
Fixed Rate
21.9¢ per kWh

TXU Energy Plans & Rates

Being the oldest and largest retail electricity provider or electric supplier in Texas, TXU has over 1.5 million customers and the largest selection of plans available in different transmission Distribution Utilities. Whether you need solar days, free nights, free weekends, free nights, flexible rates, short-term, month-month, or 12-month through 36-month rates, their affordable and competitive rates will help you determine which plan best suits your home electricity needs. Read some of the best TXU energy plans and rates below.

Corporate Headquarters

TXU Energy’s Corporate headquarters is located in Irving, Texas, at:

TXU Energy
6555 Sierra Dr
Irving, TX 75039

Service Areas

TXU has competitive rates in Texas and highly competitive rates in the larger cities such as Houston, Dallas Fort-Worth, Arlington, Corpus Christi, Waco & Plano. Several energy providers may offer lower rates than TXU, but with TXU Energy, you get a trusted name with a long tenure of customer satisfaction when you choose TXU Energy for your energy consumption requirements.

TXU Energy Renewable/Green Plans

Do you want to purchase a renewable or green energy plan and look for electricity providers by the address that can provide you the same? You can get the one from TXU Energy. All its green plans are available for 12 to 36 months. TXU Energy offers its customers a combination of renewable & green energy plans and hybrid free nights and solar days plans.

Starting Service with TXU Energy

The procedure to enroll in TXU Energy plans is very easy. You can also register right here using our search, or you can call the TXU representative at 855-750-0898 directly to initiate the service with them.

Contact TXU Energy

TXU Customer Service is open from 7 a.m. – 8 p.m. CST Mon-Fri, 8 a.m. – 5 p.m. Sat. You can also call 855-750-0898 to speak directly with a customer service representative. In addition to that, you can also set up and log in to the TXU customer portal at TXU Account.

Power Outages

Want to report an outage or fallen wire? To avail of the faster service and save your precious cell phone battery, please call your local Transmission and Distribution Utility (TDU) directly, as given below.

AEP Texas Central (866) 223-8508
AEP Texas North (866) 223-8508
CenterPoint Energy (800) 332-7143
Nueces Electric Cooperative (800) 632-9288
Oncor Electric Delivery (888) 313-4747
Sharyland Utilities (800) 442-8688
Texas-New Mexico Power Company (888) 866-7456

Texas Electricity Utility Map
Texas Electricity Utility Map

Want to Learn More About TXU Energy plans? Contact ElectricityMatch!

The rates and plans offered by TXU Energy depend upon the service area. To learn more about TXU Energy and other energy providers like Pulse Power, reach out to ElectricityMatch. On our website, you can compare rates and plans of multiple electricity providers to select the right electricity plan for you. Do not hesitate to connect with us for more information.

Reviews & Ratings

Google Reviews


Tameka Adams
Tameka Adams
19:24 26 Mar 21
I called to get clarification on due dates on my account. The representative who helped me was Ana W. She provided all... the answers I needed and even offered me multiple arrangements to pay off the balance on my TXU account. I have been a customer for 10+ years and enjoy the services. Every year I get a debit card as a small token of their appreciation and even during the snow storms in TX I did not have any interruptions in service. TXU is the best! Thank you.read more
Olga Gonzales
Olga Gonzales
01:51 25 Feb 21
Oscar R. helped me understand my Fixed Rate Account. Doubles kudos and thank you to Oscar R.I am so glad I use TXU... Energy. Have used it for years, before my divorce, and could have gone to another Energy Delivery Company that may have had a cheaper rate, but I was always pleased with TXU Energy Service and its Customer Service Department. So why change.Thank you.read more
Elsa Calhoun
Elsa Calhoun
03:06 06 Jan 21
I am so grateful to be a part of the TXU family. Ana W. on the online chat tea has been very warm and welcoming.... Answered all of our questions and assured that our services are well suited for our needs. I highly recommend TXU as your electric provider. Thank YOU Ana W. for being a blessing and a part of our family! God Bless!read more
Jamie Sun
Jamie Sun
17:52 04 Jan 21
Their service is great! Very quick response and since I used the online chat function, two of their agents there were... both very informative and helpful! ( I am very sorry that I forgot their names)For my case, I only need the electricity service for a short period of time, since this is for a rental property. I didn't know how long I need it when I requested the service. Amazingly, they offer a plan that is flexible (month to month), no set-up fee, no early cancellation fee, and even no deposit required( based on my good credit). And the service date provided is as fast as the same day, exactly fit my need.I really shopped around to find this company, I have never use their service before, and I am so happy to discover such a good company. They will definitely be on my list to use next time when I am in need.Good job, TXU! you earned another loyal customer!read more
K Henley
K Henley
23:59 18 Dec 20
I contacted TXU today to discuss personal issues. I spoke with Ana W: She was very understanding and provided... outstanding customer service. I usually get great customer service when I have to reach out to TXU however Ana W: was exceptional today and most of all she was very understanding and was able to grant a request that was critical to me during this difficult time. Ana W: is very much appreciated. I have been a TXU customer for over 10 years and it's a pleasure to know that TXU employees will work with you during difficult times.read more
Makayla McDaniel
Makayla McDaniel
18:29 09 Oct 20
I had always heard good things about TXU, so I used them while I was renting.When I called to cancel my account (after... a year of being with them) I was told they would draft one last payment. They never drafted it and never notified me at all. No calls, texts, mail or email. They say that they emailed me, but it is not in my spam or inbox.They also told me they would mail me a receipt 2 months ago and I never received it. I had to call and ask again, but still have not received it (They verify my address every time).They reported the payment that they never drafted to collections and messed up my credit. When I called customer service they were not helpful at all and did not understand what I needed. They transferred me to a lot of different representatives and even the supervisor. They had me call three different numbers and no one could help. I sent them a letter and never heard back.I paid the final bill as soon as I saw it on my credit report (Which was the first time I knew it was not drafted) and they refuse to have it removed from my credit.All of my payments were automatically drafted every month, I never missed a payment. I was completely fine with them drafting the final bill, but they never did.I cannot believe that they refuse to fix this after they did not notify me that the bill was not paid.I will never use TXU energy again. I have warned my family and friends.read more
Jeanne Porter
Jeanne Porter
14:46 07 Oct 20
I appreciate the help TXU gives me when I need it. I have looked at other companies but I trust TXU and that is... important to me. The rates fluctuate with the seasons but in the end, I am able to pay my bill. Thank you TXU. The people are really there for us.read more
Candace Mowrey-Pullin
Candace Mowrey-Pullin
09:37 25 Sep 20
We've been with TXU for almost 8 years. Each year rates have constantly gone up and the excuse is BS each year. I... shopped around this year a month before my plan expired and found 5 companies that were beating the outrageous rate TXU was trying to charge me. You would hope that loyal customers would get the best possible rate but unfortunately that's not the case. Upon learning I was switching TXU CS called me 3 times within 2 hours trying to save the account. To top it off, my usage this month was a little less that last month, but somehow my last bill was $60 more than last month. I would give 0 stars for how the final bill played out and -1 stars for customer retention as TXU has come up with constant excuses for yearly bill increases. Oh yea, my bill this month is less than half the cost of my bill last year with more KW usage. Thanks TXU for the unethical business that I've received for being a loyal customer for almost 8 years. And BTW your aggressive retention agents need to go through training again as they are rude and short. I will never buy power from TXU again even if they offer 6 months for free!!!!!read more
Scott Heiser
Scott Heiser
20:18 23 Sep 20
I needed a little help with my electric bill this month. Mariana V. was absolutely fantastic with options and... information. We worked everything out to my satisfaction - all within a 15 minute online chat. Don't you just love technology.read more
Brittney Power
Brittney Power
15:06 21 Sep 20
TXU is always there to help me out when I need it the most and is willing to work with me when times are tough for a... single mom. They are a great company for electric and I have been with them over 5 years. Great customer service.read more
Laura Clark
Laura Clark
17:54 18 Sep 20
Hi, our bill was very high and I needed to do a payment arrangement today. My experience was fast and easy. The agent,... Staurt, was very nice and helpful. It was a pleasant experience and most importantly I did get a payment arrangement we could handle. We've been with TXU many years and probably will be for years to come! We've tried other companies off and on but it's just not the same. We came back the couple times we left to try to see if something else was better, it wasn't! The ways you have to work with customers who get a high bill and can't pay right now is one of the best things about TXU and we've had to use this feature plenty! And we like the energy plans you have, our rates stay reasonably low. We get great rates. Please don't ever change!!read more
Anne House
Anne House
12:13 17 Sep 20
Customer service at TXU is really great - I was able to complete my request with them via chat, so I could keep on... working in the background which makes all the difference in the world. The last contract transaction I had when my plan expired was done electronically all the way! For a techie like me that's the nirvana of all things mundane!read more
Patricia Gonzalez
Patricia Gonzalez
14:35 15 Sep 20
They are very helpful when trying to make any kind of payments or arrangements on your account. The chat is a great way... to communicate with them.read more
Jane Beasley
Jane Beasley
14:57 14 Sep 20
Nery R was able to help solve my problem very quickly. Kind and courteous!
Victor Blackburn
Victor Blackburn
16:07 12 Sep 20
Oscar R. was a great help in solving my problem! Thanks for hiring people like him!
Tabitha Smith
Tabitha Smith
02:04 08 Sep 20
Did an online chat at 9pm with TXU to ask for a payment extension on my bill, Phil was able to give me several options... to fit my current financial need. The process was easy and seamless.....thanks Phil!read more
Debrina Hinson Steele
Debrina Hinson Steele
21:59 07 Sep 20
TXU has always been my first choice for electricity. Customer service is friendly and helpful. I appreciate them... working with me when I was not able to pay my bill.read more
Errolyn Anthony
Errolyn Anthony
22:25 03 Sep 20
Phil understood my frustration, and helped resolve the issue.
Mary Frederick
Mary Frederick
20:05 03 Sep 20
It is so good to have such efficient and competent service through TXUcustomer service. The agent was prompt,... courteous and made a complete resolution of my problem. The agent was exceptional and made this a great experience. Thank you TXU.read more
Edgar Gaucin
Edgar Gaucin
15:55 02 Sep 20
Very detailed and Nery R. didn't seem to mind explaining things a couple of times until I understood clearly!
Courtney Stewart
Courtney Stewart
21:58 01 Sep 20
TXU has been super wonderful and helpful especially since everything with Covid! I highly recommend.
Josephine Borrego
Josephine Borrego
18:52 31 Aug 20
Mariana May was very nice and offered me a great deal. Made a stressful time a bit easier for me.
Jolly John
Jolly John
17:44 29 Aug 20
I will no longer do business with TXU. Their prices are outrageous! Four of us in one house and our bill monthly was... $580+. Switched companies and for the same kwh usage I am now paying $269 a month. And TXU can't beat that cause we all know giant corporations only care for the money that will line their pockets. Also, be sure to add all members of your household as users. Cause if one passes away, like my uncle did leaving my aunt in this situation, they will NOT give you access to the account. Yeah yeah security for a dead man. Even if you have the proper paperwork showing the main account owner has passed you will go through 15 loops. Hopefully your electric isn't off by then so you won't be charged the outrageous reconnect fees and such. If you choose to do business with them just beware. Hopefully your experience is much better than mine has been over the last 8 years. Judging by the other reviews, it would seem others have had better. So it's just not the company for me. I will give them kudos though, their representatives are respectful and courteous. They did try their best to help.read more
Kaytline Spikes
Kaytline Spikes
17:05 26 Aug 20
responded quickly & was able to do exactly what i was wanting. we have a 2 year old so it make it way easier then... trying to yell on the phoneread more
Veronica Talley
Veronica Talley
17:18 24 Aug 20
I have had TXU for many years and I never had a problem out of them. My bill has been high but from what I understand... a lot of people are trending higher bills from any carrier. Thank the Summers in Texas! Even the many times I needed payment plans they have been always been accommodating.The customer service reps have been friendly, understanding, and easy to talk to. I can only speak on my experience but I think they are good!read more
Gabby Bolinger
Gabby Bolinger
13:46 21 Aug 20
TXU is by the far the greatest company you can have. My fiance and I are a young couple with a 6 month old baby. I got... pregnant right after I graduated high school and we got a house to rent for our family. Managing money is so hard because that's something school doesn't teach you. TXU understands and they truly care. They work with us everytime we're late on bills or need an extension to pay our bill. I love this company! I recommend 10/10!read more
Myer1WorldPC
Myer1WorldPC
23:44 18 Aug 20
I am currently short of money because Congress haven't passed the Extension unemployment benefit and President Trump... have signed executive order of $400 for unemployment people not yet having being coming. I then chat with TXU Energy asking for a Deferred Payment to the next several months, they are easily grant it to me the new plan without any hassle. TXU Energy understand the need of Unemployment workers.read more
Joshua Foust
Joshua Foust
23:25 18 Aug 20
I used the Live Chat and typed with Phil and he was able to walk me through the process of creating an account. I tried... several times by myself and could not figure out what I was doing wrong, and he was able to get me sorted out immediately. Great experience with Phil!read more
Jillian Roberson
Jillian Roberson
15:20 17 Aug 20
I've had TXU for over 6 years. They have been great. A lot of people complain about the price, but my bills have been... appropriate. I am on a plan that best fits my household. When I do have to speak to customer service, they are always friendly, fast and eager to help while offering whatever services are available to help you with your account. I'm glad I am with them and do not plan on switching. Thanks again, Kathya G. of customer service for your assistance this morning.read more
Michael Ryan
Michael Ryan
22:58 14 Aug 20
I found that setting up an account with TXU was a really easy and pleasant experience. When I had a small problem with... a number associated with my account, I chatted live with Phil for about 3-4 minutes about it and he fixed me right up. So far, 5 star rating. Michael Ryanread more
Jonn M. White
Jonn M. White
19:34 13 Aug 20
Extremely satisfied. The agent was very knowledgeable. Answered my questions quickly and solved my issue without any... hesitation. Chat seems to be the most efficient way of communication as small talk is not necessary and a record of communication is available to highlight any lack of detail needed.read more
Angela Lopez
Angela Lopez
18:09 13 Aug 20
I love TXU Energy services! I have been a customer for over 4 years now. I love that you can track your usage and see... estimates of what your bill will look like. Thank you TXU for awesome service!read more
Paul Chandler
Paul Chandler
20:30 06 Aug 20
Stuart helped me work out a payment plan was very attentive and quick. I am very pleased and on to bigger and better... things. Thank you so muchread more
Angela McBride
Angela McBride
19:26 06 Aug 20
Oscar R. was amazing while helping me today regarding my billing. I was impressed at his prompt, kind, and efficient... customer service. My overall experience with TXU definitely deserves a 5 star. Thanks Oscar R. for contributing to my excellent customer experience!!! God Bless you & your family!!! :)read more
acdallas
acdallas
23:07 04 Aug 20
TXU's online chat service is very customer friendly and helpful. While you can find cheaper electricity, you may not be... able to find better service. I've been a customer since 1984 when I bought my first house.read more
Bracken Conner
Bracken Conner
12:07 01 Aug 20
They told me they could provide me power. I paid them a deposit with the last of my money. Then they told me that they... can't actually provide me power, and will send me my deposit as a check in the mail. They claim they are unable to do it electronically. What??? This is 2020! Electronic payments are simple technology in 2020. So now I'm broke sitting in an apartment with no power in the 100 degree heat. Stay away from TXU!read more
Cherry Hoskins
Cherry Hoskins
14:37 24 Jul 20
TXU service has always been great! I used the online chat feature on the website for the first time and it was quick... and very helpful. I got the answers I needed in a matter of minutes and highly recommend using it!read more
Lon Lowenthal
Lon Lowenthal
22:39 22 Jul 20
I had a chat concerning a past due notice on my bill summary, with Oscar today. He investigated and assured me that I... was current and it was just the way the notice is posted when it has passed. He said he'd kick it upstairs. All in all, Oscar was efficient and polite. Kudos to him.read more
Chery Brummett
Chery Brummett
23:27 20 Jul 20
Oscar R. helped me with a solution for my high bills. He was professional and efficient. It was a quick process through... a chat session and it made it easy for me. I highly recommend!Thanks!read more
Dee Micky
Dee Micky
15:24 08 Jul 20
In the year I've done business with them, I have had zero issues. Everything is clear and precise, and CS is always... there to assist. I love, love, love their chat feature which eliminates having to wait in a queue on the phone. Highly recommend.read more
Jonathan Battles
Jonathan Battles
18:48 06 Jul 20
Stuart D was a very nice agent whom displayed excellent customer service. He did not rush me. He took time to answer my... questions and he was understanding to my situation. He even took the time to offer me some resources that may help me out. I made a comment about my belief in God and Stuart did not just look past it he was very nice in his reply. Agents like this are what make a company great. I work in a field handling customers so i know first hand what it is like. Thank you Stuart D.read more
Andrea Taplin
Andrea Taplin
15:26 28 Jan 20
I have been with TXU for 20 years now. Any time I need help with my bill or if I need extra time to pay my bill, TXU... has come through for me everytime. Alexandra in Customer Service really was a big help also.read more
Vickie Robinson
Vickie Robinson
13:14 30 Jul 19
My experience with TXU was awesome I was in need of re-scheduling my payment to another date for both my accounts... Alexandria was very helpful , pleasant and understanding.read more
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