There are several power suppliers in Texas for residents to choose their electricity plans that complement their energy requirements. One of the reliable electricity suppliers you consider buying electricity plans of Pulse Power.
Pulse Power is a Texas electricity provider providing the best and most affordable electricity plans convenient for consumers. It offers different rates and plans catering to the electricity consumption requirements of homes and businesses. If you also want to purchase plans from Pulse Power, you can find information on its plans and services below.
Lowest Rate Plans
You have the power to choose from multiple short and long-term plans offered by Pulse Power. Pulse Power provides different plans that complement your electricity consumption at the lowest rates if you are searching for the lowest rates. You can check the list of the plans offered by Pulse Power below.
Pulse Power offers easy to understand energy plans without gimmicks. They have 12-36 month plans that are all at a discount to the price to beat for each TDU (area).
Electricity Rates and Plans Offered By Pulse Power
Pulse Power is the ideal energy provider if you are looking for an electricity provider that offers affordable and convenient energy plans. Fixed-rate plans offered by Pulse Power are valid for 12 to 36 months. The main benefit of enrolling in these plans is that their prices will not fluctuate, and you will pay a fixed amount even if the costs of the electricity rise due to huge demand, especially in the summer. However, if you want to cancel the plan, you are requested to pay $20.00 per month remaining in the contract.</p?
Renewable and Green Plans
Do you want to buy a renewable energy plan and search for energy providers and suppliers that can offer you the same? Get the one from Pulse Power. All its renewable plans are available for 12 to 36 months. You can enroll in 100% green energy plans available at lower rates than many energy providers in your area. All you need to do is to enter your zip code, and you can enroll in the plan in less than 10 minutes.
How Can You Choose from the Plans Offered by Pulse Power?
It is essential to know your monthly energy consumption before comparing electricity rates and plans offered by Pulse Power. Without knowledge about your energy usage, you may spend more on your monthly utility bill. We can help you find your monthly energy consumption.
All you need to do is simply divide your monthly utility bill by the rate charged per unit by your electricity provider to know the usage. After you have the information on your usage, you can easily compare different rates and plans offered by Pulse Power. In addition to that, you also need to consider your plan requirements, like whether you need fixed or variable electricity plans and your budget and monthly electricity consumption.
If you find it challenging to calculate your energy usage, ElectricityMatch can help you compare plans for various electric service providers like Pulse Power.
Why is Pulse Power One of the Best Power Suppliers for You?
You will find several energy suppliers in your area when you search for electricity providers in my area and near me. But why should you buy electricity plans from Pulse Power? Here are a few reasons.
1. Quick Response within 24 Hours
Pulse Power prioritizes its customers and, therefore, quickly responds to all their queries within 24 hours. So if you face any issues after enrolling in their plans, you can rest assured you have partnered with the best electric company that quickly responds to your queries.
2. You Can Enroll in the Plan in Less Than 10 Minutes
The best thing about purchasing electricity plans from this electricity provider is that you can conveniently enroll in their electricity plans. All you need is to enter your zip code, and you can enroll in a particular energy plan in less than 5 minutes.
3. Affordable Plans
If you are searching for a reliable energy provider that offers affordable energy plans, you can connect with Pulse Power. It offers budget-friendly energy plans to its customers that fit your energy requirements.
Pulse Power Coverage
Pulse Power offers competitive rates throughout Texas, and highly competitive rates in the larger cities such as Houston, Dallas Fort-Worth, Arlington, Corpus Christi, Waco & Plano. Pulse isn’t the largest electric provider in Texas, but they are working towards it with coverage in all of the major deregulated markets with simple to read electricity plans and rates.
Pulse Power Renewable/Green Plans
Most providers in Texas offer green or renewable plans sourced from Solar Power or Wind Power with different ratios from 10% Green through 100% Green with the remaining power coming from Natural Gas or Coal powered plants. Pulse is no different with a portfolio of offerings including various percentages of Renewable energy.
Starting Service with Pulse Power
Pulse Power makes it easy to start new service with them. You can enroll right here using our search or you can call Pulse Customer Service at 844-302-8076.
The customer service of the Pulse Power is open on weekdays, 8 AM – 5 PM. You can also call on 844-302-8076 to speak with its customer service representative. You can also connect with them through their mail Id firstname.lastname@example.org.
Provider Bill Pay
Pulse offers full and informative bills to customers via Paper or Digital options that explain everything on your bill. However if you have any questions you can still call 844-302-8076 o speak with a customer service rep. You can also setup and login to Pulse Account.
Savings & Tips
Pulse Power wants to help you save money and energy. With a full suite of tips & recommendations you are covered to audit your own appliances or perform a full replacement of your thermostats & appliances with the knowledge to shop smart. Well explained SEER ratings & Energy Star descriptions, seasonal tips for thermostats & insulation ratings are just a few of the energy saving tips you’ll find on our Energy Efficiency section.
It offers competitive rates throughout Texas and highly competitive rates in Houston, Dallas, Fort-Worth, Arlington, Corpus Christi, Waco & Plano.
Starting Service with Pulse Power
Pulse Power makes it easy to start a new service with them. You can enroll right here using our search or call Pulse Customer Service at 844-302-8076.
Find More About Power Pulse Plans with ElectricityMatch!
The rates offered by Pulse Power might depend upon the service area. If you need to know more about Pulse Power’s electricity plans and other service providers like txu energy plans, you can connect with ElectricityMatch. On our website, you can compare rates and plans of various service providers to choose the right plan for you. Feel free to contact us for more information.
Do you want to report an outage or fallen wire? Please call your local Transmission and Distribution Utility (TDU) directly as given below for faster service.
AEP Texas Central (866) 223-8508 AEP Texas North (866) 223-8508 CenterPoint Energy (800) 332-7143 Nueces Electric Cooperative (800) 632-9288 Oncor Electric Delivery (888) 313-4747 Sharyland Utilities (800) 442-8688 Texas-New Mexico Power Company (888) 866-7456
Provider Corporate Office
Pulse Power’s Corporate headquarter is located in Dallas, Texas, at:
Pulse Power P.O. Box 734377 Dallas, Texas 75373-4377
Was trying to become a new customer and set up power in my new apartment. I called yesterday and waited to speak with... someone for over 30 minutes. When someone finally did answer she transferred me where I waited for over another 30 minutes before pressing 8 for a call back, I supposedly wasn't going to lose my place in line, well at least that what the machine told me. Mind you it was going on about 12 in the afternoon now. So I waited and waited and no call back by 5pm. So I called to see if I could get through to an after hours team but was met with a sorry we're closed message. Red flag! So if anything happens after hours there's no one I could speak to? Anyway I called today and have been waiting over an hour. So me thinking that maybe I can show up to a physical location and get this done in person, googled the company and it's three hours away. So that means that anytime I need assistance I either wait 3hours on the phone or drive 3 hours out. After reading through several reviews coupled with my own experience I have decided this is not the company for me. YOU HAVE BEEN WARNEDread more
If i could give 0 stars i would. Run away!! I switched 2 months ago thinking i was going to save money. They told me... one price and now its different. my first bill was good now my second bill is outrageous. Havnt used anymore electricity than the last month and i actually made my house warmer so please save yourself time and get someone else. I definitely wont be keeping pulse power and when i get a chance i will switch from themread more
My lights were disconnected today 6/21/2022 for a past due amount of $168.00, I rounded my payment up to... $170.00.Normally since I have a smart meter it has never taken longer then an hour and a half to pop back on. I called Pulse Power three times SO FAR. twice I've held for thirty minutes to no avail. The automated message keeps saying... You are the (beep) caller in line. It's a literal beep. On my second call the message stated my place in line but after holding on the line for 18 minutes still being number TWENTY in line I've opted to get a call back. I just want to verify that I don't have a power outage in my area and that since I've made My payment my lights will be back on TODAY?!?!?! NOW, I'VE JUST CALLED AGAIN. AND NOW I'M THE99TH CALLER IN LINE!read more
This company was a fraud , acted very shady, and talked over me and did nothing but go in circles never answer my... direct questions, well we learned quickly that this company did not follow threw as stated when we signed up for service, nothing was as promised per our agreement, so we cancelled services immediately, and we were hit with a $660.00 dollar early termination fee, which we will file a formal complaint with Public Utility Commission of Texas, I do not recommend this company to anyone, as they are a scam" and don't do what they promise per agreement"and over charge"and never have a quick solution to resolve any issues, that may occur on bills. Just rude !read more
It is with a heavy heart that I make this claimI highly do not recommend and that you utilize this I recommend using... someone else they put you on automatic payments without my consent and they overcharge you they have stolen money from me.Come August I will all be changing energy companies and I will never use this company againI will also be informing my apartment of their overcharging as well as left.And that they have lost my trust completely.I have also sent several messages for management to call me and giving them the opportunity to apologize and make it right like they have in the past.However it is clear that they did not care about me nor my needs and sadly no one contacted need to write is wrongread more
Couldn’t understand the non service rep because his English was so poor. When I asked to speak to someone that I could... understand he told me he couldn’t do that. Finally I hung up and called back and when I asked to speak to a supervisor that person was able to transfer me but I waited on hold for a half hour. During that whole time period a recorded message kept telling me I was next in line. I find it hard to believe that if I was next in line I would have to wait for a half hour. I finally gave up without solving my issue. Don’t use this no service company!read more
Horrible customer service. Hardly anyone speaks for English. Always have to call them back, always extended waits so... speak to a representative. Closed on the weekends. And kept my deposit because of “late payments “ which was never originally outlined. Your bill will fluctuate for now reason at all. This entire operation is a scam. Choose this company throughout the snow storm, and not they have been taking advantage ever since. Highly recommend you to take your business card elsewhere.read more
Service for everything is ok but in they office they hire foreign peoples with very bad English accent; somehow don’t... understand at all. Instead hire some American with clear English language they hire them. That’s why I don’t recommend anyone go with them. You will spend hours on phone without understanding.New update. Finally I spoke with someone in office with way better English and less accent. My problem is not solve but at least can understand and communicate with them. I feel better now and still waiting for my problem being solve. But I think if they hire peoples with less accent, better for them business wise.read more
If you are looking to get ripped off look no further. My second month bill was an average of around $400 dollars and my... electricity was disconnected for supposedly not making a payment on time. Keep in mind my friend and I have lived in the same place for 3 year and never once was the power out for none payment.After I took care of the bill and all other fees and I made sure that auto-pay was set up correctly but come to find out my electricity gets disconnected again for the third month for non-payment again.Now I'm stuck with late fees and disconnection fee all over again even though I have screenshots with timestamp and dates to prove auto pay was set up.One of the representatives told me auto-pay was not setup even though when I log into my account I can clearly see auto-pay has been setup.Absolute joke company with horrible customer service definitely.I personally paid the account off & paid another $150 for cancellation fees and terminated my account even though I have 8 months left.There's simply a right way of doing business and a dirty way. I guess Pulse Power chose the dirty way of doing business.read more
My husband researched several companies to find the best rate. He found this company and we were able to lock in a... good rate for 2 years. I've been able to do everything online - setting up my account, adding Auto Pay cards, switching those cards when needed, etc - without having to talk to customer service. Everything has been easy so far, we are pleased.read more
I have had Pulse Power for over a year now and have had no problems at all. Even received a small rebate due to... February's black out which was not their problem. Hope the good service continues.read more
Am into my 32 month of a 36 month contact and I am very please. My monthly bills rarely vary month to month. Granted I... live in a 1400 sq ft condo but my highest summer bill was $108 this summer. Winter bills are around $60. I do use a Nest thermostat which may help.read more
Have been a customer for 3 or more years. Happy with Pulse Power as my supplier. I recommend. Name of the game... is competition…they have been able to stay competitive with their charges per KWH.read more
We switched from Champion after being long time customers. Their prices just kept going up. We found Pulse through a... broker on Facebook named Ron Ernest and at first we were hesitant because we hadn't heard of Pulse but the pricing was so much better than the other options. I'm so glad we made that jump because the service has been terrific and the price for the value can't be beat. We have no complaints at all with Pulse and look forward to using them in the future.read more
I don't know how they got 4 stars. Switch to them thinking it would save money but my bill is 20% higher.They trick... me because I was quoted a good rate at 1000kw but rates substantially higher because my usage was closer to 2000kw.I am paying $100 more and looked in for a hole year so i am paying $1200 more going with them. :(read more
I signed up right before the freeze, or was my first bill.I have been at this house for 2 years in my 1st bill with... pulse power showed my usage 1000 kWh over my average usage in this house in the last 2 years. No explanation I've ask for my metre to be checked etc. My weekly reports show my monthly bill being less than 200 but whatever I get my monthly bill It exceeds that exponentially. I've only been with polls power for a few months in extremely disappointed and still have no explanation how our lifestyle hasn't changed however my usage is now A 1000 to 1500 kWh over our average usage in the last 2 years but we have changed nothing. My last bill was almost $500 it's completely outrageous I will never use this company again.read more
I started my electricity service march 1 2021. I called around March 21 concerned because I was not receiving weekly... usage reports. I spoke with a representative to calculate how much energy I needed to use the first month in order to receive the monthly bill credit of $95 for using 1,00 kWh. We researched my current usage and realized I was using the proper amount per week to reach this goal for my first month. The representative did not disclose that my first billing cycle would be a partial month. Since it was a partial month the billing cycle ended early, making our previous calculations irrelevant - this information was available to her (verified by Henry). Without the $95 credit my bill was $139.90. I called to speak with a manager named Henry who advised that the company was able to know that my billing cycle would not be a complete month and apologize for his agents lack of information and that I could have avoided this if I was given the correct information but refuses to credit my account due to this error. I am a diligent user but I cannot use the proper amount of energy without the proper and correct info. My contract is expires in 1 year and I will not renew with a company that will not take responsibility for their own mistakes when I am proactively trying to budget my usage and bill.read more
Not a fan. This company does not have low rates. They forget to add the percentage for the actual electric provider.... Almost tempted to jump ship and go back to Yep ( who has the better rate AND includes all the fees). Don't get this retail company. They are a rip off.read more
Customer service was so nice and friendly. They put on a really good front as if they were on my side and trying help... out in the best way possible into making a switch to their company. When they had locked me into the contract, I quickly realized that the contract did not match up with what they were saying on the phone. Disgusted, I am. However, I am not surprised.read more
I have only good things to say about Pulse Power. Customer service has exceeded my expectations. Pricing is the best... that I have researched. The company provides Fair pricing, complete billing information, and I just cannot say enough about the customer care.read more
I really dig the all way the rates are all inclusive. It’s easy to predict your bill each month, unlike other... companies, like the one with three letter who charge your rate per and a ridiculous amount of delivery charges. (My final bill had higher delivery charges than kilowatts used!)Hopefully Pulse Power will be the last company I ever use! Keep up the good work guys!read more
This is hands down the worst electric company I have EVER had. We are very big on conserving energy in my household so... can someone please explain to me why my electric bill every month is $400.00 to $800.00 a month?????????? My home is roughly 1600sq ft and we are not home most of the day. My contract is up in January and we most definitely will not be renewing and I will do my best to warn others not to go with this company. Please trust me it is worth paying the deposit for other reputable electric companies to get cheaper electric and better customer service.read more
Do not get your power through this company unless you want to be scammed out of your money. 3 months ago I had moved... out of my apartment into a new place and set up a transfer over the phone with a customer service rep. And that never happened, instead a new account was set up and I was charged an entire month and a half’s worth of power in a place where I no longer lived. I have been a loyal paying customer and this is what they do? They will take advantage of you and milk you for your money. DO NOT CHOOSE THIS PROVIDER.read more
Terrible company. Confusing billing. High late fees. My electricity was turned off for $22. I made a regular payment... and their billing made it look as if they had already charged for the late fee (btw, my payment was 2-3 days late). I will never use them again and will advise others not to either. Very disappointed.read more
I would give them 0 if I could. Their billing system is horrible. Centerpoint changed our meter to a smart meter. Pulse... was billing us "estimating" but to the old meter instead of the new. Once they caught the error they "estimated" to the new meter. To make a story short, We got a WHOPING $412.00 BILL. I've been living in my house for 13 years, I've never gotten a bill not even near that amount with any of the energy companies I dealt before. We spent hours on the phone with them to no avail so we changed companies. Of course they charged us for cancelling early. We will never do business with them again.read more
The worst electric company I’ve had. In my opinion, pick any other electric provider. I’ve never had a bad experience... until now. I moved to a new home. My plan is 10 cents more per kWh if use under a 1000. I never use under a 1000, so I figured this was not an issue. Well, because I just moved to the new home, my billing cycle was cut short. I only used 16 days of the 32 day billing cycle, so of course I didn’t hit the 1000. Instead of adjusting or prorating the required usage because of the shortened billing cycle, they refused. I asked why, because there is no good reason not to do it if I have only been a customer for 16 days, and the scheduled reading was for 32. After speaking to 5 people, I finally got to corporate and the response was “it is not our business model to do so.” The would rather make an extra $50-80 instead of keeping customers. It is right and fair to adjust the required usage to meet the length I was a new customer. The contract does not specify anything against doing so either. It just states meeting the required usage in a billing cycle, but when you are only a customer for half of the first billing cycle the right thing would be to adjust that required amount. $150 for two weeks of electricity that was under 850 kWh is ridiculous! I was aware of rates before picking the plan, but I was not aware of the cycle or unwillingness to adjust because of the shortened cycle. All of that is out of my control. Customer service obviously reads from a script and can’t say anything beyond that script.read more
Don’t use this company! Don’t use this company! Don’t use this company! It is Way too expensive! For a 3000 ft2 house,... $260 per month. We don’t watch Tv, we dont have any big electric in the house. Only four people and we go to work. The air condition is set at 79 degree.When I signed the one year contact, it sad 8 cents per elbow. But when you look at the bill, it is 13c/kWh. It was totally misleading.Stay away from this company, so that you can buy your kids nice toysread more
Horrible!!!! I went from paying 140 to 270 every single month!!! We don't use this much electricity at home. I've read... other reviews and they all have the same complaint. They all do. Take your time and read the reviews they all say the exact same thing. Another thing. If you don't pay on the date in which your bill is due the VERY NEXT DAY THEY ADD 10 TO 15 DOLLARS OF LATE CHARGES. That's right. 1 day late they add 10 to 15 dollars extra on your bill. Who does that? Normally you will get a 10 day grace period. This company is ridiculously expensive. All they do is take advantage and charge you even more. I pay close to 300 dollars and we don't use that much electricity. Please do not choose this company. Take your time and read the reviews as most of them say the exact same thing. You will regret it. I will NOT be renewing my contract at all. In a time like this where people have lost jobs due to the pandemic you would think they would have more affordable plans or more linient on their late fees. But still choose to charge 15 dollars when you don't pay on the day is due! Pulse power, stop taking advantage of people in this difficult times. And please don't reply saying " oh I'm sorry about your experience please email us....". Because if you were truly sorry you would change as a company.read more
They do not care about you. They just want your money. How did my bill go from $80 a month to $295 for FIVE DAYS. I... literally can not make this up. Please stop going here. I use the same amount of electricity. They keep saying I have a variable rate when it’s fixed!! Please please stay awayread more
I would give it zero if I could. I tried within 3 months to switch my plan cause I wasn’t using near as much as I... thought I would. I called and was on hold forever and I hit the option for them to call me back which never happened. When I finally do get a hold of someone, they said it was past my time for me to change my plan. I wanted to stay with this company, but they refused to work with me. This past month, I was charged $133 for a 700 square-foot apartment on the first floor. There’s something seriously wrong with that and I even had my meter read and said it was fine. Now I’m having to pay $140 termination fee to switch to another company that won’t screw me over. Do not use this company.read more
Great experience for my use. When it was time to pick a new "plan/company" I studied my usage and compared against... Pulse Power Texas, and for me it has been excellent. I signed for a 3 year 2000KWH plan since this is what I averaged last year. My billing amount is the same every month, with the exception of 1 month that I expected when I went over my plan in a hot summer month and while I was hosting guest.....but it still for me was much cheaper than my previous company. I love knowing that my billing for 10-11 months out of the year is the same amount. Online payments are easy, and I have had no issues for the several months that I have used Pulse. I'm sure if I did not do my homework and chose a plan that was not based on my usage it my be more expensive. If you have the opportunity, look at how much KWH you used last year and pick an appropriate plan based on your needs. I was a bit worried and skeptical when first switching, but my experience has been nothing but positive. Thank you!!!read more
So far I have a lower bill than my previous electricity provider, they have a user friendly website for customers, and... the process to get service was fast and easy with no deposit. So I'm overall happy with the service... so far.read more
I feel taken advantage of and will not be renewing my contract.I am severely disappointed with Pulse Power and how I... was billed for my first bill. I was to receive a $95 discount when I go over 1000 kw/h which would effectively lower my rate to 6.1 cents per kw/h up to 2000 kw/h. They billed me for 15 days and I had only used 724 kw/h thus not letting me receive the discount. So essentially, I am being charged roughly the same amount for two weeks of service as I normally would for a full month of service.Customer Service was unable to help me and seemed to not care. Had I known that I would be charged in this manner, I would have never signed up with them. Also because I signed a year contract, I believe they will do this again for the last two weeks of my contract. This seems to me a very unfair business practice, and the fact that would not work with me makes me really upset, and I feel scammed.Do yourself a favor and seek out a plan with another provider.read more
I switched to Pulse Power a couple months ago and got even better rates that what I had with Stream. There’s been no... glitches, The transition was seamless and my service has been excellent I’m glad I switched.read more
Went to power to choose and signed up with these guys because it was 2 years at 7.9 cents / kWh. Received my first bill... and I’m paying 12.44 cents /kWh plus AEPs fees. I wouldn’t have switched to pay more, but here we are. I completely feel conned. So I’m breaking my contract and switching yet again. Tried calling pulse to see what they could do for me but ended up on hold for almost an hour. Just decided I’d save my breath.read more
Not the worst company possible, but make sure that you don't change your service address in the middle of a billing... period. Twice now I've had my bill cut off before I could reach the magic 1000 kW*h point where they give you a credit. I expect that the next bill will be more of the same and that it will only get better when I finally get on their regular schedule.And don't try talking to customer service about this sort of issue. They just tell you they can't change anything because they aren't the ones in charge of when the meters are read.read more
This company is a complete scam. We were told our rate would be a different amount than what we were charged on our... first bill. I have immediately changed to a more honest and reputable company that does not lie about the rates to get you to switch and then you are stuck with an outrageous fee to cancel. Here are the two pictures to show what we were supposed to be charged and what they actually charged us. This is our first bill and I will not be lied to and forced to stay with a company that did not honor their set price. Run from this company. It is a scam. My bill for more kWh used last month with Constellation was about a hundred dollars less than my bill this month with Pulse Power Texas and that is after the so called 95 dollar credit....read more
Absolute WORST customer service!!! You will be on hold for 45-60+ minutes. I was told my refund that they took anyway... after denying my application and not telling me, would be returned to me in 3-5 business days... Here we are on the 8TH CALL since 08-04-2020 trying to get my 225$ back. Tried to speak to a supervisor and got hung up on twice! They tell you “please hold for 2-4 minutes while I try to resolve this” then hang up... Currently on hold again..*** Update***9:48am - STILL on hold for the THRID CALL in a row... Now at 52 minutes!!10:05am - 68 minutes and for 32 of them it has said I’m first in line!! I am so fed up!!read more
WOW! I saw the "cheap" rates and picked it without doing my proper research. Within ONE minute of reading these... reviews, I called to cancel. I HAVE BEEN ON HOLD FOR 93 MINS. ONE HOUR AND THIRTY THREE MINUTES. Just to cancel. Oh. My. GOD. Worst part, I finally spoke to someone, they claimed it was the wrong department...been on hold since. AND I have been the "First person" for 13 minutes for now. I cant even comprehend this taking this long, I have pressed "8" TEN times, wont call me back. I cant believe this. DO NOT WASTE YOUR TIME!!!!!!!!!!read more
Do not go with this company they are crooks. They offered a payment plan when times got tight now I have a 800 dollar... bill a lock on my meter where I cannot switch power companies and they will not lift the lock off my meter unless bill is paid in full. I cannot ever get a hold of a supervisor Or call back. Do not go with this company they are crooks and will steal and put you in a bind they do not care if you have kids in your house or not they lock you win get you where you cannot afford your bill and will not work with you at allread more
Agreed with every bad review below. I reviewed my last 12 months usage before deciding to switch providers and went... with pulse power based on the rates in my usage rage. Have consistently stayed within that usage rage and my bill is insanely high! I had never paid more than 300 a month in the past and now for the past 3 months have had bills over this. I reviewed my bills usage from pulse and my bills from my old provider (reliant) - at reliant, I had more usage and almost 60 dollars cheaper per month! Insane. Switching back immediately.read more
I have a house that is around 900 sq ft and just got an electric bill for almost $300! This is my first bill with Pulse... Power! Have been in this house for 6 years and the highest my electric bill has ever been is around $180! Will be switching services ASAP! Trying to talk to someone on the phone is a joke! Have been on hold for 30 minutes now and still says there are 3 people in front of me!read more
Terrible experience with pulse power. Had an issue with autopay. Was less than 30 late on my bill and gave me notice... before they shut off our power. It’s 90 degrees in Texas and everyone is working from home. Switching power companies immediately. Customer service was also terrible. Spent several hours on hold before I was able to talk to someone. Don’t use Pulse Power.read more
This company has so many billing issues. Just before Corona happened I had to end my contract early and move due to a... safety issue in my home. I made sevral attempts to contact them requesting they forward my bills to a new mailing address so that I was on top of paying the early termination fees. My online account amount due was inaccurate by almost $100 and it wouldn't allow me to change the payment reflect the true amount due. I kept calling asking them to generate the real bill and email or mail it. They never did. 1 day after speaking to an agent and 2 days after this "bill" is due I get a call from a d*mn collections agency. How tf you send an account to collections WHILE your customer is trying to pay you? While the same customer is requesting accurate billing? I called them back immediately and the agent apologized and said those things are automatic and apologized for the prior agents failing to send the bill. He emailed agreeing to remove the information after making the payment but now they are not honoring that agreement.. this is insane. I have NEVER owed anyone and have never in my entire life had anything negative reported to my credit. I am not financially irresponsible and I take things like this seriously. Stuff like this is reserved for people who purposefully dont pay thir bills..... you don't punish consumers for mistakes you know your company has made. Now this will cost me forever. Some people don't care about their credit, but I care about mine. Im actually very hurt by this because I've always been extremely responsible when it comes to stuff like this.. Shame on you. Smhread more
We've been with Pulse Power Texas since April 2020. We chose to go with a plan that has consistent charges so as not... to have summer time electricity bill spikes. The only issue and it's not a complaint, is that I have had trouble understanding the customer service folks, the spoken accent can be thick, but they're patient and resolved my query. So far it has been a good experienceread more
SOLAR PANEL OWNERS BEWARE!!!I used an online comparison to choose the best energy rates. I used the prior twelve... months of kwh usage to provide realistic information and simulation of bills via Pulse Power. Pulse Power came up slightly lower than my current provider.After transferring my service to Pulse Power, 2 months in I received notification from Pulse that my property is not eligible for the rate and plan I chose because of solar panels on the property. Nowhere, at any time, during the sign up process was I warned that the plan I was choosing would be revoked based upon the presence of solar panels. Pulse gave me the option to go with the most economical plan they had a the time for those that do not have solar panels.It has been a complete mistake from minute one to choose Pulse Power. I now have one of the highest electric bills I have ever had. Despite having 6 solar panels for over 10 years, Pulse Power is the only company of 5 to rescind / revoke offer based upon the presence of solar panels.True "Buyers Remorse" for me. I will be contacting my prior providers to see if they have any programs to buy me out of Pulse Power and go back to them.Other than this issue with the solar panels and rate changes forced upon me, I would have not had reason to post a poor review. To be fair, they did give me the option to change suppliers at no penalty. I should have gone back with my prior provider.read more
Do not use them. They will give you the wrong information on rates and I was only told the actual rate after asking... many questions to the customer service rep. They will let you a rate is 10.3 when in reality they are NOT including TDU additional rate. So basically 13 cents is ridiculous. I requested a cancellation (within the three day requirement) and told I need to complete the online cancellation. Absolutely awful service and not worth the hassle.read more
This company takes advantage of people's situations. I had several questions regarding my payment that was not taken... out of my account. Nearly a week later, only after I contacted them asking why the payment had not been taken out of my account do they post on my account it was rejected and in return was charged $30. When you pay select credit card and not the other options of ACH pay. I didn't know there was a difference. It should still come out of the same account. I wish I can switch. Very disappointed and a very costly mistake. Very unsatisfied. Don't let the cheap rates fool you. There's a TDU charge through a completely different company cause technically they're not delivering your electricity. Go somewhere else.read more
Stay FAR away from this company. Saw the lower prices, asked about a price quote. They danced around questions... repeatedly. Then they told me they were getting ready to shut off my power to switch it to theirs.Then they wouldn't stop until a filled out a submit to cancel services...even though all I did was fill out a form for a price quote. Unrealread more
Deceptive marketing practices. When we received our first bill of $330, we paid it and resolved to do better. Lowered... all energy usage. Got rid of the pool, turned and kept the lights off all the time, AC turned up to 76-78° (was previously 70-73°), unplugged unused appliances, kept doors and windows closed. We made sure everything we did had saving energy in mind. Imagine our surprise when our next bill was $110 MORE! Don't know how companies like this are allowed to operate. Will be switching immediately!read more
Thinking Of Signing With Pulse Power----Don't Do IT.I have experienced poor customer service before, Pulse Power sets... the new standard for worst customer relations ever. My account lasted less than 1 month before I was driven to find new energy provider. This company requires new customers to survive. Do me and everyone a favor and take a pass signing with this company. Don't let these people at Pulse Power cheat you like they do many others.read more