Direct Energy Review
Find Direct Energy Electricity Rates
Corporate Offices: 12 Greenway Plaza, Suite 250, Houston, TX 77046
Direct Energy is an integrated energy services provider serving retail customers throughout North America. With over 6 million customer relationships, Direct is one of the largest retail energy providers in the U.S. and Canada. Direct offers electricity and natural gas services to residential consumers in 8 U.S. states and 2 Canadian provinces. Direct Business serves electricity and natural gas customers in 14 U.S. states, the District of Columbia, and 5 Canadian provinces. Direct Energy Services offers a variety of energy-related services including HVAC installation and maintenance, electrical services, plumbing services, and home protection plans The Direct family of companies are owner by Centrica plc. Centrica plc operates in seven countries and is one of the world’s leading integrated energy companies.
Direct offers customers a myriad of retail electricity plans from which to choose. Fixed price electricity plans afford the highest level of price protection and are offered for terms ranging from 3 to 24 months. Green energy fixed rate plans are also available as are plans that give customers free energy on Saturdays. Month-to-month variable rate electricity plans are also available to give customers great electricity rates without being tied down to a contract term. There are also free-day versions of these month-to-month plans that give customers free electricity on either Saturday or Sunday.
Business customers can also select from a wide array of electricity and natural gas plans and services. Fixed price, index price, and blended fixed/index rate plans are available from Direct Energy Business depending on the risk tolerance of the customer. Direct Business is also capable of working with customers on demand response opportunities.
Direct Services offers a unique aspect to their product portfolio. Direct has taken a local and highly fragmented industry and introduced into it the concept of a national energy service provider. Direct Services offer residential and business customers HVAC installation and service, plumbing, water heaters, protection plans, building automation, facility maintenance, energy audits and consulting services. Utilizing Direct for these services reduces the uncertainty that is often associated with using smaller local energy services contractors. Because these services are not subject to regulation, Direct Services is able to offer them in 46 U.S. States, the District of Columbia, and 10 Canadian provinces.
Direct is easy to work with from a customer service perspective. Their customer care call center is staffed Monday through Saturday from 7:30 am to 8:00 pm. They also have an online account management portal that allows customers to review and pay bills, transfer service, manage payment options, and other functions. Direct also provides multiple payment options including online payment, payment by phone, payment in person, and recurring electronic payments.
Direct supports organizations in key focus areas through funding, products, networking and volunteers. Direct sponsors Volunteer Citizen of the Year awards in several states to recognize local leaders for their contributions to their communities. Direct also assists customers through programs such as Neighbor to Neighbor and Low Income Discount Assistance.
Direct Energy Plans & Rates
Direct offers a large set of plans to fit all consumers from 12, 24 & 36 month competitive rates or some more custom plans such as 12-Hour Power which includes 12 hours of free electricity every night.
Direct Energy Coverage
Direct offers competitive rates throughout Texas plus dicount energy rates in the larger cities such as Houston, Dallas Fort-Worth, Arlington, Corpus Christi, Waco & Plano. Direct is one of the largest retail energy providers in Texas and the United States.
Direct Energy Renewable & Green Plans
Most providers in Texas offer green or renewable plans sourced from Solar Power or Wind Power with different ratios from 10% Green through 100% Green with the remaining power coming from Natural Gas or Coal powered plants. Direct has Green Energy plans for most of Texas and they are available in 12 Month & 24 Month Green Electricity Plans.
Starting Service with Direct Energy
Direct makes it easy to start new service with them. You can enroll right here using our search or you can call Direct at 888-472-6015.
Provider Customer Service
Direct Customer Service is open from 7AM – 7PM CST 5 days a week & Saturday 7AM – 4PM. Call 888-472-6015 to speak with a customer service rep. You can also setup and login to the Direct Customer Portal at Direct Login.
Provider Bill Pay
Direct offers full and informative bills to customers via Paper or Digital options that explain everything on your bill. However if you have any questions you can still call 888-472-6015 to speak with a customer service rep. You can also setup and login to the Direct Customer Portal at Direct Login to manage your account and pay your bill.
Savings & Tips
Direct wants to help you save money and energy. With a large suite of tips & recommendations you are covered to check your own appliances or perform a full replacement of your thermostats & appliances with the knowledge to shop smart. Direct has an entire section dedicated to saving energy with regular updates.
If you have a power outage you can report it directly to your Transmission & Distribution Utility (TDU) listed below.
- Oncor: 888-313-4747
- AEP: 866-223-8508
- CenterPoint Energy: 800-332-7143
- Texas New Mexico Power (TNMP): 888-866-7456
- Sharyland Utilities: 800-545-4513
Provider Corporate Office
Direct’s Corporate headquarters are in Houston Texas at:
12 Greenway Plaza
Houston, TX 77046
Frequently Asked Questions
- How can I pay my Bill? Direct accepts Credit Card, Check, Online Pay, Phone Pay and in-person.
- Where do I send my check? Direct Energy, P.O. Box 660896, Dallas, TX 75266
- Where can I pay my bill in person? There are a number of in-person locations to pay in addition you can pay online, phone or by Alexa!
- Does Direct offer Auto-Pay? Yes, by logging into your Direct Login you can setup Auto-Pay under your Payment Options.
Reviews & Ratings
Very easy to work with. I liked the newsletters they sent via email. The newsletters were informative and had practical ideas on saving energy. The electricity rate was good. My electricity usage is a little lower than average and their rate plan did not penalize me for low usage like some energy companies.
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