Check Residential Rates

Direct Energy Review

Find Direct Energy Electricity Rates

Corporate Offices: 12 Greenway Plaza, Suite 250, Houston, TX 77046

Direct Energy is an integrated energy services provider serving retail customers throughout North America.  With over 6 million customer relationships, Direct is one of the largest retail energy providers in the U.S. and Canada.  Direct offers electricity and natural gas services to residential consumers in 8 U.S. states and 2 Canadian provinces.  Direct Business serves electricity and natural gas customers in 14 U.S. states, the District of Columbia, and 5 Canadian provinces.  Direct Energy Services offers a variety of energy-related services including HVAC installation and maintenance, electrical services, plumbing services, and home protection plans  The Direct family of companies are owner by Centrica plc.  Centrica plc operates in seven countries and is one of the world’s leading integrated energy companies.

Direct offers customers a myriad of retail electricity plans from which to choose.  Fixed price electricity plans afford the highest level of price protection and are offered for terms ranging from 3 to 24 months.  Green energy fixed rate plans are also available as are plans that give customers free energy on Saturdays.  Month-to-month variable rate electricity plans are also available to give customers great electricity rates without being tied down to a contract term.  There are also free-day versions of these month-to-month plans that give customers free electricity on either Saturday or Sunday.

Business customers can also select from a wide array of electricity and natural gas plans and services.  Fixed price, index price, and blended fixed/index rate plans are available from Direct Energy Business depending on the risk tolerance of the customer.  Direct Business is also capable of working with customers on demand response opportunities.

Direct Services offers a unique aspect to their product portfolio.  Direct has taken a local and highly fragmented industry and introduced into it the concept of a national energy service provider.  Direct Services offer residential and business customers HVAC installation and service, plumbing, water heaters, protection plans, building automation, facility maintenance, energy audits and consulting services.  Utilizing Direct for these services reduces the uncertainty that is often associated with using smaller local energy services contractors.  Because these services are not subject to regulation, Direct Services is able to offer them in 46 U.S. States, the District of Columbia, and 10 Canadian provinces.

Direct is easy to work with from a customer service perspective.  Their customer care call center is staffed Monday through Saturday from 7:30 am to 8:00 pm.  They also have an online account management portal that allows customers to review and pay bills, transfer service, manage payment options, and other functions.  Direct also provides multiple payment options including online payment, payment by phone, payment in person, and recurring electronic payments.

Direct supports organizations in key focus areas through funding, products, networking and volunteers.  Direct sponsors Volunteer Citizen of the Year awards in several states to recognize local leaders for their contributions to their communities.  Direct also assists customers through programs such as Neighbor to Neighbor and Low Income Discount Assistance.

Direct Energy Plans & Rates


Direct offers a large set of plans to fit all consumers from 12, 24 & 36 month competitive rates or some more custom plans such as 12-Hour Power which includes 12 hours of free electricity every night.

 

Direct Energy Coverage


Direct offers competitive rates throughout Texas plus dicount energy rates in the larger cities such as Houston, Dallas Fort-Worth, Arlington, Corpus Christi, Waco & Plano. Direct is one of the largest retail energy providers in Texas and the United States.

Direct Energy Renewable & Green Plans


Most providers in Texas offer green or renewable plans sourced from Solar Power or Wind Power with different ratios from 10% Green through 100% Green with the remaining power coming from Natural Gas or Coal powered plants.  Direct has Green Energy plans for most of Texas and they are available in 12 Month & 24 Month Green Electricity Plans.

Starting Service with Direct Energy


Direct makes it easy to start new service with them.  You can enroll right here using our search or you can call Direct at 888-472-6015.  

Provider Customer Service


Direct Customer Service is open from 7AM – 7PM CST 5 days a week & Saturday 7AM – 4PM.  Call 888-472-6015 to speak with a customer service rep.  You can also setup and login to the Direct Customer Portal at Direct Login.  

Provider Bill Pay


Direct offers full and informative bills to customers via Paper or Digital options that explain everything on your bill.  However if you have any questions you can still call 888-472-6015 to speak with a customer service rep.  You can also setup and login to the Direct Customer Portal at  Direct Login to manage your account and pay your bill. 

Savings & Tips


Direct wants to help you save money and energy.  With a large suite of tips & recommendations you are covered to check your own appliances or perform a full replacement of your thermostats & appliances with the knowledge to shop smart.  Direct has an entire section dedicated to saving energy with regular updates.

Power Outages


If you have a power outage you can report it directly to your Transmission & Distribution Utility (TDU) listed below.

  • Oncor: 888-313-4747
  • AEP: 866-223-8508
  • CenterPoint Energy: 800-332-7143
  • Texas New Mexico Power (TNMP): 888-866-7456
  • Sharyland Utilities: 800-545-4513

Provider Corporate Office


Direct’s Corporate headquarters are in Houston Texas at:

Direct Energy
12 Greenway Plaza
Suite 250
Houston, TX 77046
1-713-877-3500

Frequently Asked Questions


  • How can I pay my Bill?  Direct accepts Credit Card, Check, Online Pay, Phone Pay and in-person.
  • Where do I send my check? Direct Energy, P.O. Box 660896, Dallas, TX 75266
  • Where can I pay my bill in person?  There are a number of in-person locations to pay in addition you can pay online, phone or by Alexa!
  • Does Direct offer Auto-Pay?  Yes, by logging into your Direct Login you can setup Auto-Pay under your Payment Options.

Reviews & Ratings

Google Reviews

Direct Energy
4.1
Based on 709 reviews
powered by Google
Tony Muto
Tony Muto
23:10 27 Jul 20
If I could, I wouldn’t even give 1 Star. It was a terrible experience with this company. They try to offer you... ‘great deals’ when you renew your contract, but in reality they don’t follow through with said offer. Plus the offer price fluctuates and to be honest, you’re paying way more than double of what you should be paying if you compare your home’s wattage output per month. These guys will over charge you if you’re even one day late on your payment no matter what the circumstances you or your family are going through. DO NOT DO BUSINESS WITH THEM.read more
sirsy mtz
sirsy mtz
01:46 20 Jul 20
Ok, so I've been a direct energy customer since it was Bounce Energy & even before, when Bounce was New Leaf green... energy. The rates were GREAT w/both companies & my bills were never horrible...i think $150 may have been the highest i had ever had in the 6yrs i had been w/them & i was also on the Mommy rewards program. Now that it's Bounce, my bills are very high, and they don't have a rewards program...this next month my bill will be around $460!!! I have used about the same amount of energy as i always have. I hate the fact that you have your electric bill PLUS a $100 delivery charge...i don't understand, but if my bill doesn't start going down, I will be switching!read more
Patricia Monge
Patricia Monge
00:47 17 Jul 20
Very dissatisfied with customer service representative. I called yesterday at 6:50 pm to cancel my service for July... 31st after 12 years with DE since I am moving. However, the service was disconnected today when I am still moving. I have not had AC no lights to continue working in the house. I called today at 2:30 pm and I was told the service will be reconnected after 2 hours since he will request a reconnection as an emergency case. After 2 hours I called again and I was told this will take up to 4 hours. After 4 hours, I talked to another representative who told me that Center Point has not te received the request for reconnection yet and gave me the phone and order number for me to follow up. Then I called Center Point and it was already closed. I called and talk to a Supervisor and she just apologized and told me the service will be reconnected tomorrow. I do not understand why if it was an emergency DErepresentatives did not follow with Center Point. Most specially why my service was disconnected today when I scheduled it with for July 31st. This mistake caused me a lot of delay in my moving deadline. I am very dissatisfied and I won't recommend this provider.read more
Sharon Gibson
Sharon Gibson
13:41 13 Jun 20
I have been a satisfied customer for nine years. Recently I have been able to monitor my daily usage. My billing... cycle ended yesterday and my bill is already available. This is excellent service! Thank you!read more
Taylor Presley
Taylor Presley
20:44 23 Apr 20
About a year ago, I moved into a studio apartment that, to be fair, is poorly insulated and gets hot pretty quickly in... the warmer months. But I got a bill that was nearly $150 when a.) I had been out of town for 10 days (everything turned off or unplugged) and b.) I was supposed to have free weekends. Even during the week, I was very mindful of my electricity usage. Direct couldn’t give me an explanation as to why this was, so I changed to Champion and my average monthly bill is like $60read more
Olga Crisler
Olga Crisler
00:15 18 Apr 20
I've been with Direct Energy for almost 2 years and have never been disappointed with my bill. Despite the ever rising... cost of electricity, mine has been constantly low, even in the summer months. I have free weekend so I do all my laundry then.Give Direct Energy a try. You will be pleasantly surprised with your bill every month. Use referral ID N17BE7 and you get $50.read more
Next Reviews
Reviewer Gravatar
Direct Energy Review - Great Service - No Complaints By: NLH on March 5th, 2015

Very easy to work with. I liked the newsletters they sent via email. The newsletters were informative and had practical ideas on saving energy. The electricity rate was good. My electricity usage is a little lower than average and their rate plan did not penalize me for low usage like some energy companies.

See More Direct Energy Reviews Already a Direct Energy Customer? Leave A Review