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4Change Energy Review

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Corporate Offices: 200 West John Carpenter Fwy, Suite 1240, Irving, TX 75039

4 Change Energy

4 Change Energy Profile


4 Change Energy is a Texas-based retail electricity provider serving residential customers in Texas.  4Change Energy is an interesting retail electric provider in that they are affiliated with TXU Energy but operate independently with regard to their marketing and overall customer experience.  Prospective customers should view this as an opportunity to reap the benefits of working with a smaller, highly personable energy supplier without having to worry about their expertise or stability.  The guiding principle of 4Change Energy is that customers should be able to find great electricity rates for their home while simultaneously helping their community.  While some retail electric providers offer opportunities for customers to give back to their community, 4Change Energy is unique in that community giving is core to their business.

4Change Energy keeps its electricity plan offerings simple.   They offer a month-to-month variable rate plan for customers that desire the flexibility of changing energy providers or prefer to avoid committing to a specific contract term.  They also have fixed price plans with terms of 3, 6, 12, and 24 months.  Any plan can be made 100% renewable.  4Change Energy’s retail electric plans feature electronic document and bill delivery and payment by automatic bank draft.  Online enrollment is available 24/7.

4Change Energy is easy to contact and interact with through a variety of media.  4Change Energy has a traditional customer care call center that is available on weekdays during normal business hours.  Their website also has an extensive FAQ section that addresses a wide spectrum of topics.  Customers can access their accounts through an online portal to view billing and usage information.  4Change Energy maintains an active presence on social media sites including Facebook and Twitter.  Their Facebook page is especially useful as it contains practical energy-saving tips and frequent contests and sweepstakes.

As mentioned above, 4Change Energy is all about giving back to the community.  They donate 4% of their profits to charities that serve the needs of Texans.  The causes they support with their donations include Feeding Texas, the American Cancer Society, the American Red Cross, and Heroes for Children.  Customers select which worthy cause they want to support and the aggregate selections of all customers determine the allocation of donations among the four entities.  Feeding Texas works to end hunger in all Texas communities while the American Cancer Society focuses on cancer prevention and treatment research.  The American Red Cross provides relief after natural disasters which can occur all too often with Texas weather and exposure to tropical storms.  Heroes for Children helps kids battling serious illnesses.  4Change Energy provides an easy way to support these causes while still getting competitive electricity rates.

4 Change Energy Plans & Rates


4 Change offers a simple set of more plans that cover a broad range consumers with their Charitable plans that donate set percentages of your billings to a charity, Green plans like the Green Saver 12 and even a month to month Charitable Saver Monthly plan. If you like giving to Charity then 4-Change might be the right choice for you.

4 Change Energy Coverage


4Change offers competitive rates throughout Texas, and highly competitive rates in the larger cities such as Houston, Dallas Fort-Worth, Arlington, Corpus Christi, Waco & Plano. Several electric providers may offer lower rates than 4 Change but you always get the trusted name with a long tenure of customer satisfaction when you choose 4 Change Energy.

4 Change Energy Renewable/Green Plans


Most providers in Texas offer green or renewable plans sourced from Solar Power or Wind Power with different ratios from 10% Green through 100% Green with the remaining power coming from Natural Gas or Coal powered plants.  4 Change is no different with a portfolio of offerings including various percentages of Renewable energy.  

Starting Service with 4 Change Energy


4 Change makes it easy to start new service with them.  You can enroll right here using our search or you can call 4 Change at 855-784-2426.  

Provider Customer Service


4 Change Customer Service is open from 7AM – 8PM CST Mon-Fri, 8AM – 5PM Sat.  Call  855-784-2426 to speak with a customer service rep.  You can also setup and login to the 4 Change Customer Portal at 4 Change Account

 

Provider Bill Pay


4 Change Energy offers full and informative bills to customers via Paper or Digital options that explain everything on your bill.  However if you have any questions you can still call 855-784-2426 to speak with a customer service rep.  You can also setup and login to the 4 Change Customer Portal at 4 Change Account.

Savings & Tips


4 Change Energy wants to help you save money and energy.  With a full suite of tips & recommendations you are covered to audit your own appliances or perform a full replacement of your thermostats & appliances with the knowledge to shop smart.  Well explained SEER ratings & Energy Star descriptions, seasonal tips for thermostats & insulation ratings are just a few of the energy saving tips you’ll find on our Energy Efficiency section.

Power Outages


Need to report an outage or fallen wire? To get faster service—and save your precious cell phone battery—please call your local Transmission and Distribution Utility (TDU) directly, listed below.

AEP Texas Central (866) 223-8508
AEP Texas North (866) 223-8508
CenterPoint Energy (800) 332-7143
Nueces Electric Cooperative (800) 632-9288
Oncor Electric Delivery (888) 313-4747
Sharyland Utilities (800) 442-8688
Texas-New Mexico Power Company (888) 866-7456

Provider Corporate Office


4 Change Energy’s Corporate headquarters are in Dallas Texas at:

4 Change Energy
PO Box 660361
Dallas, Texas 75266

Reviews & Ratings

Google Reviews

4Change Energy
3.9
Based on 1265 reviews
powered by Google
J C
J C
23:40 28 Oct 20
I signed up to try this electric company out and from their website is appears I will incure a $20 fine if I cancel.... That is NOT the case. You will pay $20 per month for every month you have left. When I signed up,I asked what I would insure if I canceled- they stated $20. I am left with an almost $300 bill! I do not recommend.read more
Turgay Tekin
Turgay Tekin
18:44 27 Oct 20
They are not helpful at all.I agreed with them on March. According to my agreement i would pay around $60 per month.... However my bill always higher then $100, $150.After i communicate with them on September and request an advice to lower my payment. They advised me to change my plan as $85 fixed price under 1000 kw.I asked them is there any penalty fee or something to change my plan and they answered me "NO"Today i see on my bill there is an extra fee $200 for termination fee.I called and asked them what is this fee for. You told me there is no penalties before. And he answer me "the person who change your plan do not know your agreement. You have a termination fee". So how do you know? Why he doesn't?Even if i need to pay that termination fee, according to my agreement it says "A termination fee of $20 multiplied by the number of months remaining on the term of your contract will apply.My contract term is 12 months and remaining month is 6 so 20*6=$120 but they charged $200.They just stealing money from people who does not follow payments of their bill.read more
Carolle Cox
Carolle Cox
16:19 26 Oct 20
Feedback? You want FEEDBACK? Isn't that what you get when the mic is messed up? Anyhow. I signed up with 4Change... because my daughter told me to when I moved here. Best advice I've had! I love the weekly usage reports with bill estimates. I love the consistent service with literally NO glitches (other than area-wide outages, which they can hardly be blamed for). I love the customer service people who'll do just about anything to help. I love the LOW bills with the chance to help others. I just love this company!!read more
Trevor Daugherty
Trevor Daugherty
15:14 13 Oct 20
I will say that they absolutely had the cheapest rate I could find. But you ABSOLUTELY pay for it with their service. I... can only think of 1 other company that has as bad as service as this company in my entire adult life. One time they told me a cheaper rate than what I got. When the manager listened to the call where I was promised that, she said yeah you're right, they did tell you that but there's nothing I can do about it. And the most recent issue which happened today, I terminated because I moved out of state. The agent told me there wouldn't be an early termination fee. Yet I got hit with the EARLY TERMINATION FEE. I called in, provided the documentation and they promised to refund it to my account. Then they tell me they can't refund it to my account, I have to wait 4 to 6 weeks for a check FOR MONEY THAT SHOULDNT HAVE BEEN TAKEN OUT IN THE FIRST PLACE! This companies customer service is the biggest joke I have ever seen! Yes you may get a good deal, but you better have aspirin on hand for the multiple headaches you're about to acquire. Really wish I could could give 0 stars.read more
kiop lpve
kiop lpve
22:52 29 Sep 20
I am deeply saddened that 4 change energy is NOT who they claim to be. Everything I s fine and you're a "valued... customer", until you need a little help. We've been customers for close to (if not a little over) a year. We've always paid our bill. But in this coronavirus season, where everything is a little behind or the finances are short, I reached out to 4 change energy for a little help. The cut off date is coming closer, and my pay check comes after the cut off date (by two days). They could not even extend the date for 2 days!!!! I told them we would pay, things are a bit slow these days. OH WELL, may as well had been their answer. Well, 4 change energy, I've got 5 days left before cut off.....that's 5 days to find another company cause I thought you were it, but you proved me wrong😠read more
Whitty McCartney
Whitty McCartney
15:25 26 Sep 20
Since I moved to Killeen TX, I have 4Change Energy. My wife, my 12yo and I were enjoying the service that vary between... $50 and $120 MAX. I renew the contract and we were fine, THEN... 4Change Energy sent me a link to renew and sign for 2 years and I'll get a $50 gift card, it sounds great right? well, after that, my wife and I got separated, I live ALONE now and weirdly enough, now that there's only ONE person instead of THREE, my BILL is NO LOWER than $180 every month! I'm not happy anymore.read more
Elizabeth Drewett
Elizabeth Drewett
03:01 26 Sep 20
So far I have absolutely no complaints. We just got our 2nd bill and it is half the price of our first one so that’s... awesome! Good, cheap rates and easy online account setup and activation.read more
Carolyn Booth
Carolyn Booth
00:18 26 Sep 20
I found a goldmine with this service ! My bill is almost half. The site is easy to pay your bill. I love the emails I... receive about my service. It was easy to sign up ! This company helps support charities,read more
Priscilla Johnson
Priscilla Johnson
17:57 18 Sep 20
Horrible experience that cost me $513!!!! Please be aware of this company that scams people.
Tony B
Tony B
15:20 15 Sep 20
I have been with 4 change energy like 4 months and every single bill is over 300$ it’s insane I couldn’t believe... when I got my first bill!!!! And then they were gonna shut my electric off over 35$ and all because there employee told me a different amount than wut it actually was!!!! Oh no they didn’t care what she told me and if it was wrong amount!!!! During a pandemic and your gonna shut my electric off over 35$ I mean wow that’s all I can say!!! Definitely not about there customersread more
Anastasia Holloway
Anastasia Holloway
14:57 31 Aug 20
If I could give this company a 0 I would. I am currently on the phone right now trying to get a manager. I've been... calling last week and never can get a call or a manager on the phone. I've spoken to two representatives and they keep saying it's a 24 to 48 hour call. Yet they are also telling me my bill will be late tomorrow if not paid today and also a $30.00 charge for a disconnection notice will be sent tomorrow as well since it wasn't paid today. Mind you, my bill is $234.00 for a 2000 sq ft home. My bill with previous companies never went over $115.00. I am beyond upset with this company and will never do business with them again. I will make sure that I get the word out on all social media as well. Recap:1. Representatives are clueless to help.2. They state they are hear to help especially during COVID, unless you lost your job, no help is really available.3. Due date changes every month.4. NO ONE CALLS BACK.5. Managers are NEVER available and will not call you back as promised.6. Light bill goes up monthly regardless of your contracted rate.7. Last thing, the corporate phone number takes you right back to the main phone number. CAN SOMEONE SAY SCAM!!!!!read more
Jose Mendez
Jose Mendez
03:18 31 Aug 20
Has had them for five years, and has been great. For the first four years I never paid more than $80 a month for a... house 1600 sq ft with central air and always on. Now the price has gone up to over $100 but I am assuming it was because of the pandemic and us staying home more often. As we go back to work the cost has been going down.read more
Courtney Rendon
Courtney Rendon
16:10 30 Aug 20
WORST electric company I have ever had. Not only is my bill literally double what it was before I switched, they take... the liberty of auto drafting the payment 7 days before the due date. I called about the incredibly high bill almost 2 weeks ago & was told all the "supervisors" were busy but someone would call me back in 48 hours. Never hear from them. Then today I get an email thanking me for my payments & my due date isn't for 6 more days. This place is a scam, the information on the fact label sheet is BS. The woman I spoke to when calling 2 weeks ago actually said...."this is why you shouldn't enroll online because you're not getting all the facts" ARE YOU KIDDING ME?????read more
Mariella Soto Ruiz
Mariella Soto Ruiz
18:37 29 Aug 20
Have been with 4ChangeEnergy for about 5 years now! I absolutely love them and their prices. I am also happy that they... make a change in the world by donating to charities that help others. Its an amazing company and I am so glad i came across them. Dont plan on changing to any other company ever 😊read more
Elaine Howell
Elaine Howell
20:26 27 Aug 20
My favorite part of this summer is to have been kept cool during the pandemic. Thanks 4Change!
Steelerhorn
Steelerhorn
21:49 25 Aug 20
Company will try to sell you on 6 cents per kwh. In a small apartment, that I'm rarely at, I got my first bill of over... $115!! Don't believe them on the phone and really don't even try to get them on the phone. It is not cheap, or even average priced energy. You will pay more than what they promise you on the front end. And, Tom, a rep there, will only say in his infinite wisdom : "All I know is you are using a lot of electiricity man" and that's his explanation. Evidently, I know more about energy use and what it costs than he does. Didn't matter what I asked him to confirm, I'd get the above response. There is nothing Savvy about this plan and I'm not Saving anything (name of the plan : SavvySaver). I've given Google 3 or 4 reviews in my entire life...go figure, all bad reviews and all companies in Dallas, Texas. Wow. So, if you want a bid FU in the mailbox once a month, give Tom and 4ChangeEnergy a call. They'll be happy to supply you with just thatread more
Kristi W
Kristi W
20:57 16 Aug 20
I've been with this company for a few years. Dropped our bill by over $70 dollars per month for a 3,000 sqft home. I... never have any issues with their service, and the website is user friendly.I'll continue to stay with them! Thanks :-)read more
Carrol Caskey
Carrol Caskey
18:07 10 Aug 20
My first year with 4Change Energy and could not be more happy! Best rates and great customer service. They send me an... email each week comparing the weeks usage to the prior week. Such a nice perk! Highly recommend!read more
Susan Thomas
Susan Thomas
19:33 29 Jul 20
I LOVE that I don't have to swelter in the Texas heat because if I use over 1000 KWH, I then get $75 off my total bill.... That is a BIG savings at this time of the year. I am the most non Republican conservative that anyone will ever meet. I look for opportunities to SAVE and I save big at 4 Change Energy!read more
Scott Neely
Scott Neely
15:39 29 Jul 20
I was a previous AMBIT customer with chronic increases to my rate/monthly statements. My prognosis changed the day of... switching to 4Change Energy. Not only did they perform all the backend requirements and IMMEDIATELY lower my monthly bill, but, to my shock actually pro-rated my bill for minimal usage when I was obligated, by contract, to pay a preset full monthly amount regardless of minimal usage. I have spread their praises to anyone that will listen and they have my loyalty as a customer into perpetuity!! 10 out of 5 stars.read more
Kristin Neppl
Kristin Neppl
14:35 29 Jul 20
I previously have had 2 other energy companies that would fluctuate the price of their charges often.One time, when I... went home at Christmastime, I was gone for 3 weeks (with everything turned OFF) and got a bill just as big as any other month. When I brought this to their attention, they just didn't care and said I had to pay.That is when I went to 4Change Energy. Their prices are true to their contract agreements, the charges actually reflect your usage, and I think they have some of the best deals out there on the market without all the hidden fees.Within the last 2 years, 4Change has started sending their customers weekly emails with anticipated charges based on current usage, which is very helpful in keeping you aware of what you are using and what your bill will probably be.I have not had a single problem with this company since I started using them 6 years ago. I recommend them all the time!read more
Tracy Yu
Tracy Yu
02:07 29 Jul 20
The agents helped me to transfer my service without any trouble. The service is efficient and helpful. It is easy to... get help via phone call. Instead of waiting in the line for a long time, I got an agent really fast. Referring a friend helped me to get 25 dollars.read more
Debra McGaughey
Debra McGaughey
01:33 29 Jul 20
Our family has been with 4Change Energy for more than four years. In addition to the low rates, what we like about... 4Change is the clear language we see on its website, the home energy report/cost estimate we get in an email each month. That is SO helpful! It helps prevent bill shock when the payment is due. 4Change Energy is also helpful in stretching out your payment if you need to. Overall, we've looked high and low for a good energy company before we landed here. We are here to stay with 4Change.read more
Selma Willson
Selma Willson
23:38 28 Jul 20
I enjoy being with 4Change Energy and actually renewed my contract which I normally do not do.New companies almost... offer better rates by 4Change Energy was an exception. I also love my weekly reviews, it certainly helps with predicting how much the bill is going to be, so it's not as much as a shock.Great job 4Change Energy!!!!read more
Darlene Robertson
Darlene Robertson
23:10 28 Jul 20
I have had 4 Change Energy for 5 years. No complaints. This company will save you $$ on your electric bill! Love the... online process for billing and auto draft to pay. Easy as flipping a switch!!!read more
Tiffney Garza
Tiffney Garza
15:18 28 Jul 20
Best electricity company I've used! I found them on a power to choose promo like I do every six months and hop from... company to company. I did one year with them and I've never had rates this low for a 2 story house...our water bill is higher even at the peak! I signed up for a two year contract and have brought over all of my friends, I highly recommend this company!read more
Fred Clause
Fred Clause
19:36 12 Jul 20
Great rates for your electric service. We're on our 3rd year and have never had a problem. We use auto-pay and always... know what to expect with their weekly usage report and projected bill. So easy to extend service. I just signed up for another 24 months.read more
Ernest Bill Bates
Ernest Bill Bates
12:14 10 Jul 20
Simply the BEST. Been with this company since day one. They prove to me that they are better than all the rest. I only... support 100 percent wind or solar power. What a great company this has been. Signed up for two additional years at a locked in rate. Gotta Love It!read more
ASHLYNE ROBERTS
ASHLYNE ROBERTS
14:04 06 Jul 20
DO NOT USE THIS COMPANY!!!! I switched from my provider of 3yrs to 4change because of the difference in average price... per kWh. This has turned out to be the BIGGEST mistake. They sent all of the confirmation emails stating “there will be no disruption in services” and that our services would be connected on the date listed in the email. It’s now been 3 days without electricity because they screwed up. We lost all of the groceries in our fridge and have been staying in a hotel room while we get services reconnected with our previous provider. 4change is not willing to take care of the expenses we accrued due to THEIR mistakes. Instead, they’ve told us “sorry, all we can do is turn your services on today.” NO THANKS!!!! If you couldn’t turn them on the day you confirmed THREE TIMES that you would be turning them on, why would u trust you to turn them on now? We’ll be returning to our previous provider and will NEVER use this company again. You get what you pay for.read more
Lisa Matson
Lisa Matson
05:09 27 Jun 20
Been with this company for almost 3 years now. Great market changing rates. Moved from my house in downtown Houston... to the suburbs and willingly (not contracted related) continued using them in my new house in the suburbs. Very pleased with the willingness to help and resolve issues from the customer service as well. Hard to find that now a days.read more
Alok Kumar
Alok Kumar
16:32 26 Jun 20
One of the best company have electricity with in Texas. They keep us informed on all circumstances and their rates are... very competitive. They keep educating users from time to time on how to efficiently use electricity in your house while you are home or when you are way. I rate them a 5 star company.read more
Shane G
Shane G
04:51 29 May 20
I love 4Change Energy. They are just a great company all around. Their staff is professional, friendly and just... downright nice. Their prices are just about the best I've seen per kw/h. They have great packages based on your electricity usage, so you end up getting the best deal based on how much you use. I can't recommend them enough!read more
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