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Entrust Energy Review

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Corporate Offices: 1301 McKinney St, Ste 1200, Houston, TX 77010

Entrust Energy is a retail energy provider serving customers in Texas, Illinois, Ohio, Pennsylvania, New York, and Maryland.  Based in Houston, Texas, Entrust Electricity provides retail electric and natural gas services to both residential and commercial customers.  Availability of services varies by state and utility service area.  The senior management team at Entrust has extensive experience in deregulated energy markets.  Entrust prides itself on having straightforward no-nonsense products and services.  For example, Entrust has no online payment fees, monthly customer services fees, or fees to speak with an agent.

Entrust Energy offers a variety of residential electric rate plans.  Depending on the state and utility service area, Entrust offers fixed rate plans with terms ranging from 3 to 24 months.  Fixed rate plans provide the customer with peace of mind knowing that the rate is guaranteed for the duration of the contract term.  Customers who prefer flexibility can also select a monthly variable rate plan with no early termination fees.  Entrust also offers residential electric customers the opportunity to help the environment by selecting a rate plan backed by 100% renewable energy.  Commercial energy customers can also enroll with Entrust in select markets.  Commercial rate plans are custom-quoted to meet the particular requirements and risk profile of each particular business customer.

Entrust Energy offers exemplary customer service.  Customers can access and manage their account through a secure online portal.  Entrust also maintains a Texas-based call center available Monday thru Friday from 8 am to 7 pm and Saturday from 10 am to 2 pm Central Time.  Customers also have access to the Entrust customer care team using online chat Monday thru Friday from 10 am to 7 pm.  Entrust customers have several options for paying their bill including phone, mail, and online.  Payments are also accepted at Ace Cash Express, Walmart, and other locations.

Entrust maintains a high level of community involvement.  In addition to offering military and veteran discounts, Entrust’s Engage Community Program engages the community through sponsored events, volunteer projects, charitable donations, and affiliate programs.  Charities and community programs benefitting from Entrust’s community involvement include Habitat for Humanity, Big Brothers Big Sisters, and the Houston Food Bank.

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