Penstar Power is a retail electric provider serving Texas residential and commercial customers. Based in Dallas, Texas, Penstar strives to provide excellent customer service while maintaining low rates.  Penstar is a no-frills retail electric provider.  Residential electric customers looking for rewards programs, electric plans with programmable thermostats, or renewable energy plans will not see those types of offers from Penstar Power.

Penstar Power focuses on short-term fixed price, variable rate month-to-month, and prepaid electric plans. Customers seeking price protection can select a fixed price plan with a term of six months.  While this may not be as long as some offers in the market for 12, 24, and 36-month terms, it offers a reasonable balance between securing the electric rate and remaining flexible.  For customers desiring more flexibility, Penstar Power offers a variable price product with no contract term.  Customers can switch to another plan or another provider without incurring an early termination penalty.

Penstar Power also offers a prepaid electric plan. Customers can enroll in the plan without a credit check or deposit.  Residential energy consumers simply establish an initial balance and then receive email, text, or voice notifications when the balance gets low.  Customer can maintain service by adding to their account balance.  If the account balance falls below $10, customers can be disconnected immediately; therefore, it is important to pay attention to the account balance notifications.

Pennstar Power also serves small commercial and large commercial customers. Small commercial electric customers can choose from fixed price or month-to-month service similar to residential customers.  Large commercial customers receive custom pricing from Penstar Enterprise Energy Solutions to meet their particular energy needs.

Penstar Power maintains a customer call center Monday through Friday 8:30 am to 5:30 pm and Saturday 9 am to noon. Customers can also view their account history online and make secure online credit card or debit card payments.  Payments are also accepted by mail, phone, and at Ace Cash Express and Money Gram locations.  As with all retail electric offers, it is important to read the terms of service for fees that may apply to customer service calls and payments by phone.