About Direct Energy

Direct Energy is one of the oldest and most known electricity providers in Texas. It has been in the industry for twenty years and is still adding customers to its existing base of users in the US and Canada. Apart from the electricity, it also provides natural gas in eight US states and two provinces in Canada to residential customers. The company also offers other energy-related services like HVAC installation and maintenance, plumbing, home protection, etc.

If you are looking for information about their electricity rates in Texas and want to know how you can set up services, you have landed at the right place. Below, we have compiled a complete guide that will help you know everything about Direct and their electricity plans.

Direct Energy is an integrated energy services provider serving retail customers throughout North America.  With over 6 million customer relationships, Direct is one of the largest retail energy providers in the U.S. and Canada.  Direct offers electricity and natural gas services to residential consumers in 8 U.S. states and 2 Canadian provinces.  Direct Business serves electricity and natural gas customers in 14 U.S. states, the District of Columbia, and 5 Canadian provinces.  Direct Energy Services offers a variety of energy-related services including HVAC installation and maintenance, electrical services, plumbing services, and home protection plans  The Direct family of companies are owner by Centrica plc.  Centrica plc operates in seven countries and is one of the world’s leading integrated energy companies.

 

Lowest Rate Plans

You must be aware that Texas has a deregulated electricity market. It means that all the electricity providers in Texas are always competing. Direct Energy believes that no one should be deprived of electricity because of the exorbitant rates. Thus, we strive to do everything within our limits to keep our electricity rates affordable. You can find the lowest possible rate plans in your area below:

Direct offers customers a myriad of retail electricity plans from which to choose.  Fixed price electricity plans afford the highest level of price protection and are offered for terms ranging from 3 to 24 months.  Green energy fixed rate plans are also available as are plans that give customers free energy on Saturdays.  Month-to-month variable rate electricity plans are also available to give customers great electricity rates without being tied down to a contract term.  There are also free-day versions of these month-to-month plans that give customers free electricity on either Saturday or Sunday.

Business customers can also select from a wide array of electricity and natural gas plans and services.  Fixed price, index price, and blended fixed/index rate plans are available from Direct Energy Business depending on the risk tolerance of the customer.  Direct Business is also capable of working with customers on demand response opportunities.

Direct Services offers a unique aspect to their product portfolio.  Direct has taken a local and highly fragmented industry and introduced into it the concept of a national energy service provider.  Direct Services offer residential and business customers HVAC installation and service, plumbing, water heaters, protection plans, building automation, facility maintenance, energy audits and consulting services.  Utilizing Direct for these services reduces the uncertainty that is often associated with using smaller local energy services contractors.  Because these services are not subject to regulation, Direct Services is able to offer them in 46 U.S. States, the District of Columbia, and 10 Canadian provinces.

Direct is easy to work with from a customer service perspective.  Their customer care call center is staffed Monday through Saturday from 7:30 am to 8:00 pm.  They also have an online account management portal that allows customers to review and pay bills, transfer service, manage payment options, and other functions.  Direct also provides multiple payment options including online payment, payment by phone, payment in person, and recurring electronic payments.

Direct supports organizations in key focus areas through funding, products, networking and volunteers.  Direct sponsors Volunteer Citizen of the Year awards in several states to recognize local leaders for their contributions to their communities.  Direct also assists customers through programs such as Neighbor to Neighbor and Low Income Discount Assistance.

 

Why choose Energy Texas

You might also have heard about other electricity providers in Texas. Now you must be wondering what is so special about Direct that separates it from the others. Well, we do not believe in making unsubstantiated claims and false promises. But we would just like to list a few things about us below that make us different.

1. Efficient Customer Service- Uninterrupted electricity supply is something that many providers promise but cannot achieve. But with Direct Energy, apart from getting the best energy rates in Texas, you also get excellent customer support if you suffer from an electricity cut. Our representatives are ready to respond to all your queries and complaints.
2. Affordable and Trustworthy Pricing- As we have already mentioned, our primary motive is to offer our customers an electricity plan in Texas that they can easily afford. And when you hire Direct, you can also rest assured that there will be no hidden and bogus charges added to your bills.
3. You Get the Power to Choose in Houston & Other Areas – Many providers offer their customers only fixed plans that might or might not suit their needs. But at Direct, you get to choose from exclusively designed electricity plans. These plans are designed keeping in mind your energy demands, lifestyle, and consumption patterns.

*Direct Energy Plans and Rates*

When looking for electricity providers in Texas, one thing that significantly impacts your electricity bill is the plan you choose. You must know by now that Direct Energy provides its electricity plans to both businesses and households. Below we will talk about some details of these different types of consumers and our corresponding plans for them.

 

*Direct Energy Residential Plans*

Direct Energy offers fixed-rate, variable, and 100% renewable plans. The fixed-rate plans include periods like 12 months, 24 months, and 36 months where you pay a fixed amount every month that is decided when you sign your contract. However, the variable plan rates depend upon the market rates for electricity that are controlled by the demand and supply. You can choose the one that fits you the most. If you are looking for exclusive offers from energy companies in Texas, you can also choose the custom 12-Hour plan that includes free electricity at night.

 

 

*Direct Energy Commercial Plans*

Business owners in Houston are always looking for Houston energy companies that can provide electricity at the most affordable rates to ensure their production cost is kept in check. They also want plans customized to their electricity consumption quota and patterns. Thus, Direct Energy pays extra attention to designing business-friendly electricity plans.

Like residential plans, commercial plans also come with the option of choosing from fixed-rate and variable plans. So if you are a small business owner like a restaurant, cafe, or shopping complex or run a bigger business like an industry, Direct Energy offers you cost-effective and customized plans.