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Cirro Energy reviews, rates and plans

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Cirro Energy Reviews, Rates, And Plans

Cirro Energy, one of the leading electrical companies in Texas, is a retail electric provider serving residential and commercial consumers in Texas. While it was initially claimed as an independent electric retailer, it was later acquired by Dominion Retail in 2008. Subsequently, Dominion Retail was acquired by NRG Retail in 2014. Reliant Energy and Green Mountain Energy are some other popular retail electric brands included in the NRG Retail.

Recently, NRG has been considered the largest competitive power generator in the U.S. Cirro is also a leading part of the NRG Energy family of companies. Hence, it combines its friendly services with the Fortune 500 parent company backing and comes under the most trusted and reliable energy companies in Texas.

Lowest Cirro Energy Plans & Rates

While most energy consumers are most comfortable with plans that are designed keeping the predictable bills in mind, Cirro, one of the effective electricity providers in Texas, offers a smaller set of more specific plans. Other flat-rate plans energy consumers use the Simply Flat plan, the fixed term plans such as the Smart LockSM 12 Web Exclusive, and much longer terms like Smart LockSM 36. The Smart LockSM 36 rate locks in your rate for three years.

Many retail electricity consumers step back from committing to a specific contract term and want unmatchable flexibility in their energy plans. Cirro allows residential and commercial customers to choose power in Texas from the different affordable and top-notch electricity rates and plans. For customers who are in desperate need of choosing energy plans that offer the maximum stability for a given term, ElectricityMatch can be your best go-to place.

Cirro Energy Profile


Cirro Energy is a retail electric provider serving residential and commercial consumers in Texas.  Started out as an independent electric retailer before being acquired by Dominion Retail in 2008.  NRG Retail subsequently acquired Dominion Retail in 2014.  NRG Retail includes other well-known retail electric brands including Reliant Energy and Green Mountain Energy.  NRG is the largest competitive power generator in the U.S.  As part of the NRG Energy family of companies, Cirro combines its characteristic friendly service with the backing of a Fortune 500 parent company.

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Cirro offers residential customers the power to choose from a variety of electricity rate plans.  For customers desiring price stability for a given term, Cirro offers fixed rate plans with terms ranging from 3 to 24 months.  Cirro also provides 100% renewable content fixed rate plans for those customers desiring green energy.  Retail electric customers wanting flexibility and not wanting to commit to a specific contract term can select Cirro’s variable rate month-to-month plan.  Commercial customers have an even wider array of retail electric plans from which to select.  In addition to fixed price plans with customized terms and renewable energy content, commercial customers can also choose a real-time pricing plan.

Cirro Energy provides its customers with online and mobile account access.  Online account management allows customers to renew their retail electric plans, pay bills, review usage, report outages, and sign up for automatic payments and electronic billing.  Cirro also provides a bill alert feature where the customer receives both a paper bill and an electronic notice.  Cirro maintains a 24/7 customer care call center and offers live chat to answer customer questions and concerns.  Commercial customers selecting Cirro as their retail electric provider are assigned a single point of contact to handle their inquiries and service needs.  As an added benefit, Cirro allows customers to pay their bills using Visa, MasterCard, and Discover with no payment fees.

Cirro Energy, as part of the NRG Retail family of companies, participates in numerous charitable and philanthropic activities.  Cirro also offers an affinity fundraising plan that allows groups and organizations to receive a residual benefit when their members enroll with Cirro.  The organizations currently participating in this program include school groups, sports teams, homeowner’s associations, and similar organizations.  This program allows group members to get a great electricity rate from Cirro while helping their organization.

Why Choose Cirro?

  • It provides 100% renewable content fixed-rate plans with terms ranging from 3 to 24 months.
  • Cirro also offers green energy plans and is considered one of the significant Texas light companies.
  • Individuals can best benefit and select from the wide range of Cirro’s variable rate month-to-month plans.
  • Commercial customers can hugely benefit from the comprehensive collection of retail electric plans offered by Cirro.
  • They can also avail themselves of the best cost-effective fixed-rate plans with customized terms and renewable energy content.
  • Besides the real-time pricing plan, Cirro customers can also quickly gain online and mobile account access.
  • With online access and account management actions, customers get the chance to pay their energy bills, report all types of energy outages, renew their retail electric plans, review usage, and sign up for electronic billing and automatic payment. And hence Cirro is included as one of the vital energy companies in Texas.

Cirro Energy Plans & Rates

Cirro offers a unique bill alert feature that allows electricity users to receive an electronic notice and a paper bill. Also, customers can get answers to their frequently asked questions at the 24/7 customer care call center and live chat. Customers considering Cirro as their retail electric provider can get the answers to all their service needs and inquiries at a single point of contact and get the optimum power to choose Houston electricity plans. Customers can use their Visa and MasterCard to pay their energy bills and won’t have to worry about payment fees.

Cirro Energy is also committed to participating in numerous charitable and philanthropic activities since it is a part of the NRG Retail family of companies. Its affinity fundraising plan is based on helping organizations and groups receive a residual benefit when enrolling with Cirro energy providers. Other organizations which can benefit from the Cirro energy plans include sports teams, school groups, homeowner’s associations, and similar organizations. Group members can help their esteemed organization get energy in Texas and some of the tremendous electricity rates from Cirro.

Cirro offers a smaller set of more specific plans designed for predictable bills for consumers through the use of flat rate plans like Simply Flat plan, the fixed term plans such as the Smart LockSM 12 Web Exclusive and much longer terms like Smart LockSM 36 to lock in your rate for 3 years.

Top 10 Electricity Plans for Oncor

Energy Texas Logo
36 Inflation Fix Plan

100% renewable energy from Texas sources
Protect yourself against inflation and lock in your rate for 3 years with our most competitive pricing

233 Times Sep 28th, 2022
Fixed Rate
12.7¢ per kWh
AP Gas & Electric Logo
True Classic 36

36 Month Fixed Rate
Guaranteed rate for 3 year
Straight-Forward bills

108 Times Sep 30th, 2022
Fixed Rate
12.9¢ per kWh
AP Gas & Electric Logo
True Classic Green 36

36 Month Fixed Green Rate
Guaranteed Green rate for 3 years
Straight-Forward bills

13 Times Sep 30th, 2022
Fixed Rate
13.3¢ per kWh
AP Gas & Electric Logo
True Classic 24

24 Month Fixed Rate
Guaranteed rate for 2 years
Straight-Forward bills

8 Times Sep 30th, 2022
Fixed Rate
13.4¢ per kWh
New Power Texas Logo
Power of One

Good plan for Large Homes.
Use your electricity anytime you want at one low price on your bill for any cycle under 2,000 kWh.

389 Times Jun 29th, 2022
Fixed Rate
13.5¢ per kWh
Rhythm Logo
Simply Bright 36

make a long-term impact with our best-priced plan, 100% renewable with long-term security.
No Hidden Fees
7-Days-a-week customer service

66 Times Sep 27th, 2022
Fixed Rate
13.7¢ per kWh
AP Gas & Electric Logo
True Classic Green 24

24 Month Fixed Green Rate
Guaranteed Green rate for 2 years
Straight-Forward bills

21 Times Sep 30th, 2022
Fixed Rate
13.8¢ per kWh
Energy Texas Logo
The Seguin 15

Lock in this low rate for 15 months by Energy Texas, the Texas born and bred Electricity Provider.

  • Term: 15 months
  • Monthly Recurring Charge: $4.95
  • Early Termination Fee: $275
  • Renewable Percent: 100%

11 Times Sep 28th, 2022
Fixed Rate
14.1¢ per kWh
Rhythm Logo
Simply Bright 24

Go green without spending too much green.

49 Times Sep 27th, 2022
Fixed Rate
14.3¢ per kWh
AP Gas & Electric Logo
True Classic 12

12 Month Fixed Rate
Guaranteed rate for 1 year
Straight-Forward bills

26 Times Sep 30th, 2022
Fixed Rate
14.5¢ per kWh

Top 10 Electricity Plans for Centerpoint

4Change Energy Logo
Maxx Saver Select 24

$100 bill credit after 1000 kWh
30 Day Satisfaction Gurantee
Lock in your electricity price for 24 months while helping your community. $0 base charge, no hidden fees.

175 Times Sep 22nd, 2022
Fixed Rate
19.3¢ per kWh
4Change Energy Logo
One Rate 12

Confusing electricity plans are a thing of the past with One Rate 12. No gimmicks. One base charge at $4.95 per month.

57 Times Sep 22nd, 2022
Fixed Rate
20.5¢ per kWh
4Change Energy Logo
Maxx Saver Select 12

Get a whole year of price certainty and help out your community! 30-Day Satisfaction Guarantee.
$90 Bill Credit after 1000 kWh

489 Times Sep 22nd, 2022
Fixed Rate
20.7¢ per kWh

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AP Gas & Electric Logo
True Classic 36

36 Month Fixed Rate
Guaranteed rate for 3 years
Straight-Forward bills

10 Times Sep 29th, 2022
Fixed Rate
13.1¢ per kWh
Energy Texas Logo
36 Inflation Fix Plan

100% renewable energy from Texas sources
Protect yourself against inflation and lock in your rate for 3 years with our most competitive pricing

51 Times Sep 14th, 2022
Fixed Rate
13.5¢ per kWh
AP Gas & Electric Logo
True Classic Green 36

36 Month Fixed Rate
Guaranteed rate for 3 years
Straight-Forward bills

6 Times Sep 30th, 2022
Fixed Rate
13.5¢ per kWh
Rhythm Logo
Simply Bright 36

Make a long-term impact with our best-priced plan, 100% renewable with long-term security.
No Hidden Fees
7-Days-a-week customer service

21 Times Sep 27th, 2022
Fixed Rate
13.6¢ per kWh
AP Gas & Electric Logo
True Classic 24

24 Month Fixed Rate
Guaranteed rate for 2 years
Straight-Forward bills

1 Times Sep 30th, 2022
Fixed Rate
13.6¢ per kWh
New Power Texas Logo
Power of One

Good for Large Homes.
Use your electricity anytime you want at one low price on your bill for any cycle under 2,000 kWh.

58 Times Jun 29th, 2022
Fixed Rate
13.8¢ per kWh
AP Gas & Electric Logo
True Classic Green 24

12 Month Fixed Green Rate
Guaranteed Green rate for 2 years
Straight-Forward bills

5 Times Sep 30th, 2022
Fixed Rate
14¢ per kWh
Rhythm Logo
Simply Bright 24

Go green without spending too much green.

24 Times Sep 27th, 2022
Fixed Rate
14.2¢ per kWh
AP Gas & Electric Logo
True Classic 12

12 Month Fixed Rate
Guaranteed rate for 1 year
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2 Times Sep 30th, 2022
Fixed Rate
14.7¢ per kWh
AP Gas & Electric Logo
True Classic Green 12

12 Month Green Fixed Rate
Guaranteed Green rate for 1 year
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2 Times Sep 30th, 2022
Fixed Rate
15.1¢ per kWh

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AP Gas & Electric Logo
True Classic 36

36 Month Fixed Rate
Guaranteed rate for 3 years
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57 Times Sep 30th, 2022
Fixed Rate
13.3¢ per kWh
New Power Texas Logo
Power of One

Good for Large Homes.
Use your electricity anytime you want at one low price on your bill for any cycle under 2,000 kWh.

140 Times Jun 29th, 2022
Fixed Rate
13.5¢ per kWh
AP Gas & Electric Logo
True Classic Green 36

36 Month Fixed Green Rate
Guaranteed Green rate for 3 years
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4 Times Sep 30th, 2022
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13.7¢ per kWh
Energy Texas Logo
36 Inflation Fix Plan

100% renewable energy from Texas sources
Protect yourself against inflation and lock in your rate for 3 years with our most competitive pricing

55 Times Sep 22nd, 2022
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13.8¢ per kWh
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True Classic 24

24 Month Fixed Rate
Guaranteed rate for 2 years
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3 Times Sep 30th, 2022
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13.8¢ per kWh
Rhythm Logo
Simply Bright 36

Make a long-term impact with our best-priced plan, 100% renewable with long-term security.
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61 Times Sep 27th, 2022
Fixed Rate
14.2¢ per kWh
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True Classic Green 24

24 Month Fixed Green Rate
Guaranteed rate for 2 years
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8 Times Sep 30th, 2022
Fixed Rate
14.2¢ per kWh
Rhythm Logo
Simply Bright 24

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32 Times Sep 27th, 2022
Fixed Rate
14.6¢ per kWh
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True Classic 12

12 Month Fixed Rate
Guaranteed rate for 1 year
Straight-Forward bills

7 Times Sep 30th, 2022
Fixed Rate
14.9¢ per kWh
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True Classic Green 12

12 Month Fixed Green Rate
Guaranteed Green rate for 1 year
Straight-Forward bills

2 Times Sep 30th, 2022
Fixed Rate
15.3¢ per kWh

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New Power Texas Logo
Power of One

Good plan for Large Homes.
Use your electricity anytime you want at one low price on your bill for any cycle under 2,000 kWh.

90 Times Jun 29th, 2022
Fixed Rate
14.5¢ per kWh
AP Gas & Electric Logo
True Classic 36

36 Month Fixed Rate
Guaranteed rate for 3 years
Straight-Forward bills

6 Times Sep 30th, 2022
Fixed Rate
15.3¢ per kWh
AP Gas & Electric Logo
True Classic Green 36

36 Month Fixed Green Rate
Guaranteed Green rate for 3 years
Straight-Forward bills

3 Times Sep 30th, 2022
Fixed Rate
15.7¢ per kWh
AP Gas & Electric Logo
True Classic 24

25 Month Fixed Rate
Guaranteed rate for 2 years
Straight-Forward bills

1 Times Sep 30th, 2022
Fixed Rate
15.9¢ per kWh
Rhythm Logo
Simply Bright 36

Make a long-term impact with our best-priced plan, 100% renewable with long-term security.
No Hidden Fees
7-Days-a-week customer service

13 Times Sep 27th, 2022
Fixed Rate
16.1¢ per kWh
AP Gas & Electric Logo
True Classic Green 24

24 Month Fixed Green Rate
Guaranteed Green rate for 2 years
Straight-Forward bills

2 Times Sep 30th, 2022
Fixed Rate
16.3¢ per kWh
Rhythm Logo
Simply Bright 24

Go green without spending too much green.

14 Times Sep 27th, 2022
Fixed Rate
16.5¢ per kWh
Energy Texas Logo
Bigger Than Texas 24

Guarantee your rate for 2 years with our longest term length

20 Times Sep 28th, 2022
Fixed Rate
16.7¢ per kWh
Pulse Power Logo
36 Texas Fixed

Prepare for those brutal Texas summers with a fixed price from Pulse!

48 Times Sep 26th, 2022
Fixed Rate
16.9¢ per kWh
Energy Texas Logo
36 Inflation Fix Plan

100% renewable energy from Texas sources
Protect yourself against inflation and lock in your rate for 3 years with our most competitive pricing

55 Times Sep 28th, 2022
Fixed Rate
16.9¢ per kWh

Cirro Energy Coverage


About Cirro electricity coverage, it offers highly competitive rates throughout Texas and in the larger cities such as Arlington, Corpus Christi, Houston, Dallas, Fort-Worth, Waco & Plano. While many energy providers offer more affordable energy than Cirro, it has been considered a trusted and reliable energy provider by many. Also, it has a long name for providing excellent customer satisfaction and allowing users to locate their electricity providers by address.

Cirro Energy Renewable/Green Plans


Cirro is one of the leading providers in Texas committed to offering customers green or renewable plans sourced from Solar Power or Wind Power. The energy company provides solar, or wind power in different ratios from 10% Green to 100% Green with the remaining power coming from Natural Gas or Coal powered plants. The various percentages of Renewable energy and Arlington electricity offered by Cirro are included in its portfolio.

Starting Service with Cirro Energy


Customers won’t have to face any trouble enrolling for the new services of Cirro energy, called the leading electrical companies in Texas. They have to search their site or directly contact them at 844-239-4960.

Provider Customer Service

Cirro Customer Service is available 7 days a week and is open from 7 AM – 10 PM CST. You can Call 844-239-4960 to speak to a customer service rep or even ask them to help you set up and log in to the Cirro Customer Portal at Cirro Login.

Provider Bill Pay

Cirro, one of the affordable electrical companies in Texas, offers full and informative bills via Paper or Digital options to customers containing all the relevant and detailed plans. However, to get the answers to all your questions, you can still call844-239-4960 to speak with a customer service rep and ask them to help you set up and log in to the Cirro Customer Portal at Cirro Login.

Savings & Tips

Cirro Energy is dedicated to helping customers save money and energy. Hence it offers a full suite of tips & recommendations. Customers won’t have to face any troubles auditing their appliances and performing a full replacement of their thermostats once they join hands with one of the essential electrical companies in Texas, Cirro. Cirro energy also advises customers to shop smartly. Cirro Energy Savings pages also include the seasonal tips for thermostats and insulation ratings and the well-explained SEER ratings & Energy Star descriptions. If you also want to save money on your electricity bill and do not know which provider to choose, contact ElectricityMatch.

Power Outages

If you have a power outage, you can report it directly to your Transmission & Distribution Utility (TDU) listed below.

  • Oncor: 888-313-4747
  • AEP: 866-223-8508
  • CenterPoint Energy: 800-332-7143
  • Texas New Mexico Power (TNMP): 888-866-7456
  • Sharyland Utilities: 800-545-4513

Provider Corporate Office


Cirro Energy’s Corporate headquarters are in Plano Texas at:

Cirro Energy
2745 Dallas Parkway, #200
Plano, Texas 75093

Frequently Asked Questions


  • How can I pay my bill? Cirro accepts Credit Card, checks, Online Pay, Phone Pay, and in-person.
  • Where do I send my check? Cirro Energy, U.S. Retailers, LLC, P.O. Box 660004, Dallas, TX 75266-0004
  • Where can I pay my bill in person? Walk-in locations at Barri Financial Group, CheckFreePay, or Fidelity Express locations with your full bill in hand.
  • Does Cirro offer Auto-Pay?  Yes, by logging into your Cirro Portal you can setup Auto-Pay under your Payment Options.

Reviews & Ratings

Google Reviews

Cirro Energy
3.8
Based on 987 reviews
powered by Google
carlos aguilar
carlos aguilar
05:52 12 Jun 22
This has been the perfect energy company to me. Lowered my power bill little more than half. Paying over $300 per... month on electricity was very common to me, even more during summer.Ambit energy, TXU, and others. I think I tried them all. Cirro is the best!read more
Pamela Bowman
Pamela Bowman
18:07 01 Jun 22
I have always received fair billing rates and good customer service from Cirro energy.Although the costs have... increased substantially I have chosen to continue using Cirro electricity.The increase in rates is due to increases in natural gas. We are seeing similar increases in the cost of food and gasoline as well.Many of us are feeling the stress of just trying to pay for basic needs due to increases prices that are not our fault.read more
Gage Ackerman
Gage Ackerman
14:26 20 May 22
I had Cirro electric service for 3 years. First 2 years I had reasonable rates. Rates skyrocketed after the winter... freeze (2021) and I didn't think it was any cheaper or a better deal than a lot of other companies out there. However, they do offer efficient, friendly customer service.read more
Stephen Shoemate
Stephen Shoemate
01:02 16 Apr 22
I switched to Cirro, because they offered lower rates. I realize they use the same wires as everybody else, but I have... enjoyed better service than most, and saved money. During the big freeze of 2021, I lost power a whole 30 or so minutes, instead of for days. I sold several portable generators on Craigslist, without gouging the buyers, and could have sold a truckload more. Meanwhile, my utility power kept the heat and lights on, at home. I don't get $400 and higher power bills, even in the heat of summer, which helps this senior citizen. This is for a house, AND the garage apartment. I live in the apartment, and a family of 4 live in the house, and we are on the same meter. I would compare this with a 3 or 4 bedroom house, as far as cooling and heating needs, with an added refrigerator, to boot.They have been extremely tolerant of me being late with a few payments, too. The rates would really have to rise, or someone reliable offer a significant reduction, for me to switch when my contract runs out.I an extermely satisfied with Cirro.read more
Scott Fehsenfeld
Scott Fehsenfeld
02:34 25 Mar 22
Cirro energy has been a good provider for years. However, last night I asked if there were any better deals. The... representative said yes, I can offer you 10 cent's per kilowatt, no matter on the usage. This was better than I was currently signed up for. I said ok and was signed up. I asked for the fact sheet ( I hope everyone always asked for this) when received, I was signed up for 16.8 cent's per kilowatt. I obviously was in shock. I immediately contacted Cirro energy, the reverted to my original price. I asked about what would be done, I was told we don't have that deal available. I asked,what will be done about selling fake contracts. Again, we don't offer that deal. I said I would like a investigation done and resolve this fake contracts situation taken care of immediately. I was told someone would call me in two weeks. Unacceptable, behavior for any company. This individual that offered fake contracts should be fired immediately. Would I recommend Cirro, I don't know after this last experience. Buyer be warned.read more
Jonathan Lara
Jonathan Lara
03:12 24 Feb 22
Bait and Switch. They offered me an amazing deal for 12 months. The 12 full months are coming to an end and they have... nothing but terrible deals to offer me. Outrageously high plans! I was hoping to stay with this company long term but I won't be staying after the 12 month plan is up. It's been good but I'm on to something better. ✌️read more
Wanda Barker
Wanda Barker
14:58 20 Jan 22
Hello I am expressing my thoughts of this company Cirro Energy from my personal experience. I was given so many days... before my service would be disconnected and because of the grace of God in the heart of this company I was able to get my payment in on time before cut off. I truly believe if I needed more time I would have been given that time. Thank you Cirro for your patience with me in paying my bill.read more
Alex Stokes
Alex Stokes
22:39 10 Jan 22
Worst customer service I have ever dealt with. I moved into a new lease and my power was shut off by my landlord. I... called to set up new service within 10 minutes . They required me to send my lease and had a mandatory 48 hour review period before turning my power back on. After explaining to supervisors that we had a newborn and this wasn’t an option. Supervisors then put me on hold for 15 minutes and then hung up. I was forced to scramble, call another energy company to turn on power and cancel with Cirro. I would give zero stars if it was an option.read more
Tyler Bright
Tyler Bright
18:56 21 Dec 21
Terrible hidden charges. I was on average billing. They charge you "approximately" what the bill should be based on... average use. At the end of my contract and upon moving out of town, I get a final bill for $430 more than what I usually pay. When I call in, they tell me that's overages from the past year where I've used more energy than the average billing I've been paid... SURPRISE! Terrible... The per kWhr rates were already high, then this... find yourself a different provider.read more
Pamela E Muhammad
Pamela E Muhammad
15:48 18 Sep 21
The Best Energy Company that I have ever used. Efficiency, Transparency and Service! Although I am no longer in Texas,... I would recommend them and also Average Billing :). There were never any surprises, always exactly what they stood by was Great Customer Service!read more
georgina toppings
georgina toppings
22:12 15 Sep 21
Never had any issues with Cirro, they give you more than enough time to pay if you can’t pay on time. Of course there... are late fees like with any company but not extreme late fees.Never had any issues with customer service either. Kimberly was such a great help.We have had Cirro for many years now because Green Mountain energy was trying to get us to pay $500-600 every month, ridiculous. Cirro is the best company we have used.Also, the do put both bills around the same month if you are late which seems to be an issue for some but all you have to do is pay half and pay the rest on the due date, no biggie.read more
Crystal Flores
Crystal Flores
21:18 08 Jun 21
Excellent customer service. Always friendly people willing and eager to help. Makes life a little easier when you don’t... have to deal with people that cannot understand your problem and/or don’t really care to help beyond a certain point. I have a lot of anxiety but the chat feature is so stress free especially with the awesome representatives they have. Would definitely recommend. Their chat representative Raul suggested I write this review and he was so friendly and helpful I was more than willing. Thank you!read more
Phil Manutz
Phil Manutz
03:58 17 May 21
The commercial states that it takes minutes. It's been days. They've asked for my low income status. I've sent a Texas... Lone Star card PROVING SNAP Benefits. I've sent a Medicaid letter. To hear them say it needs to be from Texas and now the child has to be under 6. Duck Cirro Energy. I might not get help because of my choice of language. But someone else will get the help they need. This energy company is ?. I want my deposit back. I don't want credit. I want my deposit back. It should've been waived.read more
Paul Olsen
Paul Olsen
01:15 02 May 21
I originally signed up with a different company until Cirro bought it out. My bill started to go up immediately. I... finally switched to a new company. I did not receive a final bill until two months later when I was contacted by a collections agency over an unpaid amount of $175. I never received my final bill, you jerks! And then to send it to a collections agency without being contacted AT ALL or given any warnings WHATSOEVER!! Very, very shady company. Do not recommend.read more
Carla Aldridge
Carla Aldridge
14:42 04 Apr 21
Absolute disappointment. I have been nothing but a loyal customer for over 5 yrs. I have never paid late, I have never... asked for assistance. When we recently had a flood in our apt due to a burst pipe from freezing weather, my thermostat stayed on for 5 days and we were unable to enter the premises. I called to get those 5 days off my bill as you can imagine how high the bill was. They didn't help at all and refused to get the days off my bill. They gave me a phone # to call for bill assistance (which is not something I will use due to there are people who actually need those services), then they offered to extend my due date. I explained that was not the point. And nobody would listen they treated me like it didn't matter. So being the loyal customer I am, I paid because I have enough headaches to deal with. DO NOT use this company.read more
Peggy Williams
Peggy Williams
17:17 22 Mar 21
Monica and Oscar are so knowledgeable and kind. I just signed up with the company and with the reviews I had some... reservations but they have helped me and I feel 100% good with this company. Definitely 2 diamond employees above.read more
Ingrid Moncada
Ingrid Moncada
16:03 26 Feb 21
Dylan was very prompt and courteous and was able to help me during this Houston Texas storm! Thank you so much for your... fast replies and for caring! Bless you Dylan :)read more
Shawn Stevenson
Shawn Stevenson
19:26 25 Feb 21
Chat with Cris answered all my questions easily. Very quick. I'm new to this company and very happy with them so far.
Gone Hiking
Gone Hiking
18:43 23 Feb 21
The two stars are for the ease of getting in touch with them and the relatively low call-wait times. However, my... experience with them has led me to decide that I will not be utilizing their service again.Lack of communication -- It seems that their operations works in such a way that their team isn't able to look at all relevant information that would make it easier for the customer to make a full and final payment. I made a payment in full (I believed) in January only to learn now that there was a payment that didn't go through in December. Why I wasn't informed of this when I called in January to clear any dues, I don't know. The answer I have received is that the representative did not see the late charge. The company makes it difficult for me to clear my balance, which is shoddy procedure at best.Lack of customer service -- while the representatives I spoke with tried to be helpful (even though one of them missed out on giving me information/ was not equipped to give me information), the service I received from their account supervisor was very questionable. I was repeatedly asked if I thought this confusion was their fault and informed that it wasn't!Not communicating clearly with your customers is definitely not the customer's fault. Not making it easy for people to pay you their balance in full is definitely not a customer's fault. Unfortunately, it seems that the company does not have a strong focus on customer service, their operations are not designed to empower associates, and the middle management is lacking in service skills.A negative experience I am not looking to relive.read more
sue myers
sue myers
15:56 22 Feb 21
I just had a great chat to make sure that I was not exposed to the crazy spikes in electric bills. They are very... helpful and reassured me that Cirro does not have wholesale plans. Thank you Cirro for protecting your customers!read more
Janice Curry
Janice Curry
19:06 07 Feb 21
Wonderful customer service. Jose, helped us get a good plan after having missed an offer deadline. Cirro Energy has... always been responsive in any matter we might encounter. Jose went above and beyond to make sure the new plan was properly confirmed. Thanksread more
Kareem Coxjordan
Kareem Coxjordan
21:20 31 Jan 21
Cirro energy is a great company to be with as your service provider for electricity service good rates also very ... supportive and helpful customer service care representative . Jose C. Was very helpful and supportive on today. Very nice and kind. I give 5 ? star.read more
Ginger Gatling
Ginger Gatling
12:24 14 Jan 21
Great prices, easy to use website, and reliable product and service. We switched to Cirro about 5 years ago from TXU... Energy and haven’t look back! They keep the prices reasonable and consistent!read more
Carole Brown
Carole Brown
23:09 05 Jan 21
I have Cirro Energy as my provider for several years and they are very good. On the phone with employee of Cirro, I had... some questions and employee by the name of Tasia was not only helpful, but knowledgeable, polite, and very professional. Tasia took the time to answer questions but also explained my accounts and options. What a wonderful employee you have, Cirro!read more
Sandi Wilson
Sandi Wilson
18:35 08 Dec 20
Six years ago I found out I would be moving back to Houston and went on-line to find an electric provider. I was... amazed to find out the number of providers now in Houston and I picked Cirro because I liked their colors and their website. I was able to get everything done on-line and when I moved in August 2012 my account was already set up and so was my electricity. I found they are very reliable and offer great rates. I take advantage of their offering of a 2 year contract and will continue. I have had NO problems and will continue to be a Cirro customer as long as I am in Houston. I WOULD LIKE TO RESCIND EVERYTHING I SAID ABOUT CIRRO. I JUST GOT MY LAST BILL AND IT WAS NOT WHAT I HAD AGREED TO AND SIGNED THE CONTRACT FOR. I CALLED AND TALKED TO 2 PEOPLE WHO SAID I SIGNED THE CONTRACT AND I WAS STUCK WITH IT FOR THE NEXT 1-1/2 YEARS. I AM VERY UNHAPPY AND WILL BE LOOKING FOR A DIFFERENT ELECTRIC SUPPLIER VERY SOON. I WAS PLEASED WITH THEM UNTIL THIS OCCURRED. I AM AN OLD PERSON ON SOCIAL SECURITY AND CANNOT AFFORD THIS GOUGING. SORRY IF I MISLED ANYONE ELSE INTO DOING BUSINESS WITH THEM. I was back pleased again with Cirro but I withhold my opinion until I see what they offer for this year's renewal. I cannot afford one penny more than I am paying now. I really can't afford what I am paying now but have to have electricity from somewhere and since I have been with them for 8-1/2 years I would like to stay with them.read more
Mo jitu
Mo jitu
19:29 04 Dec 20
Worst company and they charge u too much$440 in one month and $660 in month and half, i changed them and with the... electric company i received the bill and it’s $92. Cirro energy need to be investigated.Updates: they provide me with a contact info to investigate the issue, I sent them the information but I never received a reply. this company is very bad, stay away from it there better choice out there with better rate and customer service.read more
Yoshiko
Yoshiko
17:33 17 Nov 20
********************** Update*********************••••••I was able to contact a different representative who gave me... accurate information and helped me straighten out my account issue. I was also contacted by email and phone by a supervisor from Cirro, that makes me feel like as a customer I am appreciated and valued. I understand that there will sometimes be people who do not represent a company in the best light and I appreciate that this company took ownership for that and tried to make the situation right. For that they deserve Five stars for making me feel heard! Thank you!!!!! ***************************************************************End of Update******************* (Earlier post)Very unprofessional and unpleasant experience!!! I called to get assistance with my bill, I spoke with a rep. by the name of Marley after discussing the issue and options with him and discovering he was not able to assist, I asked to speak with a Supervisor. Marley disconnected the call. I called back and got the same rep who advised he was a Supervisor. He was unprofessional left me muted on the call over 10 minutes.I would prefer to have the issue resolved with Management as I am very pleased with Cirro as a company but the agent really needs to be coached on better issue resolution. He only took me serious after I threatened to file a complaint with the PUCT of Texas.read more
Grace Turner
Grace Turner
19:34 30 Sep 20
I love the flat rate plan and due to the virus, I can pay my light bill with no worries
Azeem Ali
Azeem Ali
14:29 29 Sep 20
Haven't received my bill in the mail for the past 3 months. Have called to get the address fixed each time the address... is correct on file they tell me. They say once we send out the mail its not there problem and I have to find out why I am not receiving my bill but if I send them a payment in the mail and they do not receive it its still my problem. They don't care about the customer or want to find out why I am not getting my bill but have no problem penalizing me. It just electricity which you can get from any service provider. They aren't doing anything special so I would HIGHLY recommend trying another provider. Unfortunately I am stuck in a 5 year contract but defiantly won't be renewing with them.read more
Harry Connor
Harry Connor
13:53 18 Sep 20
Be aware of the Bait and switch I signed up for a fixed rate plan but seems like it's a variablerate plan.. Two... months later price went up.!!!!Alsothe due dates jump around ! will be shopping for a new provider..Customer service agent reminded about 150 early termination fee but if I had a contract Why did the price per kilowatthour Go up ???? I will check with an attorney because that's not the price I signed up for a total rip offread more
Laura Coats
Laura Coats
13:17 18 Sep 20
Excellent customer service. The chat feature on the online account is fast and easy to use. Recilia answered my... questions completely, quickly and had a good rapport, even over chat.read more
Judith Ngwa Chiyah
Judith Ngwa Chiyah
18:26 16 Sep 20
they don't know how to value their faithful customers. all they do is increase your rates and even when u see cheaper... rates online they won't let u sign up.read more
Lisa Johnson
Lisa Johnson
01:35 14 Sep 20
They do their best to work with me financially and meet my needs with the best plan that accommodates me and my family... the most"read more
John Darville
John Darville
18:48 10 Sep 20
Yes they have great rates but they will stick it to you by doubling them in the end. I have my bills drafted so really... never see the bills or payments sometimes for 4-6 weeks until I reconcile my account. My electric "Contract" obviously had expired and they nearly doubled the bill on me to over $.14 per kwh for two months. Told them I would stay with them if they made the "new" rate retroactive back to when the old one expired. They offered $100.00. Good-bye and Good riddance!read more
King
King
16:42 10 Sep 20
Great customer service.Bernadette was very helpful on the chat. I'm very pleased with her attention.
Amy Young
Amy Young
18:33 06 Sep 20
I love Cirro! Long story short I had them for about 5 years, contract was ending, shopped around and thought I was... getting a better deal and went with another company...3 letters begins with T. Needless to say my first bill contained a bunch of fees they did not tell me about and was almost $100 more than was quoted to me. I immediately cancelled, didn't care about the $150 fee it was worth it to go back to Cirro. Switching back after 32 days was super easy! What I love about Cirro is that there are no hidden fees, upfront cost all the way. I will never make that mistake again...lesson learned the hard way!read more
Ridge Wood
Ridge Wood
19:13 26 Aug 20
Great electric service, great price. Highly recommended
Jody English
Jody English
19:04 25 Aug 20
For the first year of my contract my bill was always 50.00-65.00 per month. Once I renewed my contract my first bill... was 100.00. I was told 10.00 of that bill was a fee because my usage was LOW. My advice is cancel them after first contract is up, because if you renew you will be paying double. Or better yet, do not use them at all...I have made a complaint to Texas Utilities Commission. I encourage others that have been ripped off by Cirro to do same. Look at all the one star reviews they have. There's a reason. AVOID.Edit 3/2020: Most recent bill 127.00 for one bedroom apartment (3 days no electricity).....they are going up every month. Avoid these crooks. I will file another complaint with energy commission.read more
Alexandria L
Alexandria L
00:13 21 Aug 20
Zero stars! Agent lied about a new plan that would save me money. Turns out I ended up paying double every month... (almost $200/mo for a 780sq. ft. apartment). I didn't do anything different between the two plans. Then everyone I spoke with about switching back to my old plan tried to give me the runaround and ignored what I really needed. Horrible service. I would not recommend!!read more
Alejandra Gonzalez
Alejandra Gonzalez
16:37 20 Aug 20
I absolutely love Cirro Energy. They offer great electricity rates. When enrolling online it was extremely easy and... fast. I also love there customer service. I called for a residency letter required by my water company and the rep was extremely nice and polite and I received my letter within minutes. I highly recommend Cirro as your electricity provider no doubt what so ever.read more
R.C. Wilkins
R.C. Wilkins
23:04 15 Aug 20
Cirro never informed me my two year contract was up with them as an energy provider. On their month to month contract... option, their raised my billing rate by almost half, an exorbitant amount to pay for energy by any standard, during the hottest and most energy inefficient month. I would have happily signed up for a new contract with them, despite the fact they are not the cheapest company. I am fortunate that this is not an undue to hardship on me, but I can't imagine how this would affect someone who is just scraping by in the current COVID financial climate. I find this practice either to be incredibly negligent OR predatory.read more
kenzo navarro
kenzo navarro
07:13 09 Aug 20
paying almost 200$ monthly for a little apartment. We don't use as much as others. I'm literally surprised when my... family electric bill is lower than us when they use way more electricity than us. Definitely not gonna renew our contract here.read more
Paul Knapp
Paul Knapp
20:41 08 Aug 20
No gimmicks. Competitive pricing with no hassle or negotiation. Have used Cirro since before they were Cirro both... personal and business locations. Price has been at or below market for years when all details are included. Many plans available. Billing has always been accurate. Have had some issues with representatives for my commercial accounts but commercial Customer Service personnel are excellent and have covered those needs. Highly recommend Cirro.read more
Kay Marin
Kay Marin
14:37 05 Aug 20
I don't even want to give one star. ABSOLUTELY WORST CUSTOMER SERVICE. I've spend countless hours on the phone with a... rep "trying" to get a supervisor on the phone but they never can and won't even answer the instant messages. I've left my sales rep Oscar 5 voice mails, I've sent the supervisor Michelle Thomas 3 emails and have left another sales rep, Peter 3 voice mails but not ONE person returns my calls or replies to my emails. Then to top things off, I was told there aren't any notes on the account. This is just ridiculous and people don't have time to sit on the phone for hours.read more
Merri Haley
Merri Haley
18:16 01 Aug 20
Received an offer from Cirro Energy for simply flat rate $140.00 a month, no base fee no deposit. Filled out... information online and the pulled a credit, excellent credit, and they still wanted $168.00. stayed on phone for 20 minutes to speak to supervisor. No one returned back to phone. This is false advertising from this company. Don't waste your time. I was going to go with this company to save a little money but sticking with the company I've been with for years.read more
Misty Butz
Misty Butz
20:06 22 Jul 20
"My bill is always low and I love it. Been with you guys for awhile now and never had any issues ."
RAVI VELLANKI
RAVI VELLANKI
18:59 17 Jul 20
I have been shopping for better rates to switch my electricity. Talked to Erica over online chat on the company... portal. She was very patient and helpful in walking me through the breakdown, how the rates worked and even did the calculation for me on what my bill would have been based on last months usage. Very helpful and thank you for the informationread more
Diana Mausolf
Diana Mausolf
17:57 10 Jul 20
I renewed my Cirro Energy Policy today via an Online Chat Session with Dalia, one of their consultants. I could not be... more pleased with the service I received! This was the first time that I wasn't denied a deal that was "at least" as good as the deals that new customers can get. In fact, it was better. Additionally, I was not given any long pre-scripted responses that had nothing to do with the questions I was asking. Instead, I received everything I needed quickly and without hassles! Dalia understood my needs and was able to supply and/or explain the basic facts in a courteous, professional and efficient manner. A++ !read more
J J
J J
19:15 24 Jun 20
Good pricing compared to other companies, but the Reliant delivery fee makes my bill higher than what I have actually... consumed. Customer service has poor comprehension which makes it difficult to get issues resolved or inquiries answered accurately. I was switched to a plan without the Reliant delivery fee, but the price is higher per kilowatt so it comes out to be the same price. Every time I pay my bill online, I receive an emailed receipt but when I asked a rep to email me the confirmation that my service was being transferred over, they kept sending me a blank attachment and telling me my email address on file is invalid. I received confirmation via postal mail weeks later.read more
Tom Hackenberg
Tom Hackenberg
14:13 23 Jun 20
When I first signed up for Cirro Energy years ago, I was skeptical of the great rate. I feared hidden fees, poor... service, complex billing schemes, or worse. What I have gotten is continuously competitive rates, a web interface that is easy to use and track my service, and when I had to call to switch service to a new location recently, the call was quick, the agent friendly and the process was painless. Overall, Cirro has been the best utility provider I have ever had to deal with.read more
Curtis Conner
Curtis Conner
17:29 19 Jun 20
My company had done business with Cirro Energy for several years. My contract expired and my rate more than tripled. ... No warning, no phone call, no email, they just raised the rate costing me thousands. I have contacted them twice to try and resolve the issue and both times I got too bad, you should have known when your contract expired. They are vultures and it was during a time that our business had been shut down due to Covid. AVOID doing business with Cirro at all costs!read more
Jodi Riche
Jodi Riche
23:35 18 Jun 20
I recently signed up with Cirro Energy. I needed to add my wife's name to our bill to show proof of residency for her.... I transferred up to a manager and was told that there is only one space for the name and they could not add her name but have added her as an authorized user. This is just so absurd that words can't describe. Especially since I know someone else that has 2 names on their bill. I asked to speak with the next manger higher than him and he told me there is none. I guess he owns the company! I will definitely be changing providers once my contract is up. I won't work with a company that is incapable of doing basic things like putting the name of husband and wife on the bill.read more
Jasmine Thomas
Jasmine Thomas
18:34 15 Jun 20
My bill has doubled over the past 3 months, and absolutely nothing had changed in my home. When I contact them I... constantly get different answers as to why, and they are not willing to help you when you need to make a flex payment. When asked for a flex payment because my bill has doubled I was told that I can apply for covid 19 relief assistance program. But they would turn off the lights, and then they would cut them back on with some reconnection fees. Isn’t that stupid.read more
Brenda Webb
Brenda Webb
22:35 13 Jun 20
I received a call from a company, Trans World Systems Inc. Informing me my bill had gone to collections...from Cirro... Energy. After verifying myself to her, I informed her, I have never lived in Texas, nor did have an account with Cirro Energy. She informed me, I need to contact your company. How do I refute this claim.read more
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