TXU Energy is a retail electric provider serving residential, commercial, and industrial customers in those areas of Texas open to retail electric competition. TXU serves more than 1.7 million customers, which is more than any other retailer in the state. TXU is part of Energy Future Holdings, the successor company to the TXU regulated utility. As one of the largest and most established Texas retail electric providers, the depth and breadth of their customer offerings is extensive.
TXU offers residential customers a number of plans from which to choose. There are traditional fixed price plans with terms of 12 and 24 months. TXU also offers versions of these plans with 100% renewable energy content. E-commerce versions of these plans feature electronic document delivery and auto-pay. More creative product offerings for residential customers include electricity rates tied to natural gas prices, month-to-month plans, pay-as-you-go plans, cash back rewards plans, and time-of-use plans that incentivize usage during non-peak hours.
Residential customers also have access to a number of services and plan enhancements. The TXU Energy MyEnergy Dashboard is free and provides online access to see how and when the customer uses electricity. There are also tools and questionnaires that help TXU customers identify home energy efficiency improvements as well as appliances that are using energy even when they are turned off. TXU promotes the iThermostat, which allows customers to program and manage their home’s temperature using an online interface. TXU customers also have access to several warranty programs for their home including a heating and cooling system warranty, a surge protection warranty, and a comprehensive warranty for the customer’s heating and cooling system, other major electrical appliances, and the plumbing system.
TXU Energy offers commercial and industrial customers a wide rand of flexible plans and value-added services. Small business customers can select from most of the same plans as residential customers with the difference being that some plans offer terms up to a 36-months. Larger commercial and industrial customers have an even wider array of customized products and terms available. TXU maintains an account management team that is available to work with customers to identify the electricity plan that best meets their individual needs and risk tolerance. TXU offers specific plans and programs tailored to the construction and property management sectors.
TXU Energy maintains a 24/7 customer care call center. They also have online chat and an extensive FAQ resource on their website. TXU Energy provides online account management that is also available in mobile app version. There are multiple ways for electric customers to pay their bills including online, by phone, by mail, and in person at almost 4000 contracted payment locations.
TXU Energy supports numerous community charitable causes. One of its most notable causes is TXU Aid. TXU created this bill-payment assistance program more than 30 years ago and it has grown to become the largest program among electricity providers in the nation. More than $84 million has been provided to assist more than 455,000 customers pay their electric bills. The program combines voluntary customer contributions and TXU employee contributions to provide assistance for families through selected social service agencies.
TXU Energy Plans & Rates
TXU is one of the oldest and largest retail electricity providers in Texas. With over 1.5 million customers you know you’re in good hands with TXU. Along with the most customers they also have the largest selection of plans available in most TDU’s (Transmission Distribution Utilities). If you want solar they have it, flexible rates, short term, month-month, 12 month through 36 month rates, free nights, free weekends, free nights and solar days. Their rates are competitive, some above the price to beat, some below the price to beat.
TXU Energy Coverage
TXU has competitive rates throughout Texas, and highly competitive rates in the larger cities such as Houston, Dallas Fort-Worth, Arlington, Corpus Christi, Waco & Plano. Several electric providers may offer lower rates than TXU but you always get the trusted name with a long tenure of customer satisfaction when you choose TXU Energy.
TXU Energy Renewable/Green Plans
Most providers in Texas offer green or renewable plans sourced from Solar Power or Wind Power with different ratios from 10% Green through 100% Green with the remaining power coming from Natural Gas or Coal powered plants. TXU has all combinations of renewable & green energy plans plus some hybrid Free nights & Solar Days plan.
Starting Service with TXU Energy
TXU makes it easy to start new service with them. You can enroll right here using our search or you can call TXU at 855-750-0898.
Provider Customer Service
TXU Customer Service is open from 7AM – 8PM CST Mon-Fri, 8AM – 5PM Sat. Call 855-750-0898 to speak with a customer service rep. You can also setup and login to the TXU Customer Portal at TXU Account.
Provider Bill Pay
TXU Energy offers full and informative bills to customers via Paper or Digital options that explain everything on your bill. However if you have any questions you can still call 855-750-0898 to speak with a customer service rep. You can also setup and login to the TXU Customer Portal at TXU Account.
Savings & Tips
TXU Energy wants to help you save money and energy. With a full suite of tips & recommendations you are covered to audit your own appliances or perform a full replacement of your thermostats & appliances with the knowledge to shop smart. Well explained SEER ratings & Energy Star descriptions, seasonal tips for thermostats & insulation ratings are just a few of the energy saving tips you’ll find on our Energy Efficiency section.
Need to report an outage or fallen wire? To get faster service—and save your precious cell phone battery—please call your local Transmission and Distribution Utility (TDU) directly, listed below.
AEP Texas Central (866) 223-8508 AEP Texas North (866) 223-8508 CenterPoint Energy (800) 332-7143 Nueces Electric Cooperative (800) 632-9288 Oncor Electric Delivery (888) 313-4747 Sharyland Utilities (800) 442-8688 Texas-New Mexico Power Company (888) 866-7456
Provider Corporate Office
TXU Energy’s Corporate headquarters are in Irving Texas at:
Oscar R. helped me understand my Fixed Rate Account. Doubles kudos and thank you to Oscar R.I am so glad I use TXU... Energy. Have used it for years, before my divorce, and could have gone to another Energy Delivery Company that may have had a cheaper rate, but I was always pleased with TXU Energy Service and its Customer Service Department. So why change.Thank you.read more
I am so grateful to be a part of the TXU family. Ana W. on the online chat tea has been very warm and welcoming.... Answered all of our questions and assured that our services are well suited for our needs. I highly recommend TXU as your electric provider. Thank YOU Ana W. for being a blessing and a part of our family! God Bless!read more
Their service is great! Very quick response and since I used the online chat function, two of their agents there were... both very informative and helpful! ( I am very sorry that I forgot their names)For my case, I only need the electricity service for a short period of time, since this is for a rental property. I didn't know how long I need it when I requested the service. Amazingly, they offer a plan that is flexible (month to month), no set-up fee, no early cancellation fee, and even no deposit required( based on my good credit). And the service date provided is as fast as the same day, exactly fit my need.I really shopped around to find this company, I have never use their service before, and I am so happy to discover such a good company. They will definitely be on my list to use next time when I am in need.Good job, TXU! you earned another loyal customer!read more
I contacted TXU today to discuss personal issues. I spoke with Ana W: She was very understanding and provided... outstanding customer service. I usually get great customer service when I have to reach out to TXU however Ana W: was exceptional today and most of all she was very understanding and was able to grant a request that was critical to me during this difficult time. Ana W: is very much appreciated. I have been a TXU customer for over 10 years and it's a pleasure to know that TXU employees will work with you during difficult times.read more
I had always heard good things about TXU, so I used them while I was renting.When I called to cancel my account (after... a year of being with them) I was told they would draft one last payment. They never drafted it and never notified me at all. No calls, texts, mail or email. They say that they emailed me, but it is not in my spam or inbox.They also told me they would mail me a receipt 2 months ago and I never received it. I had to call and ask again, but still have not received it (They verify my address every time).They reported the payment that they never drafted to collections and messed up my credit. When I called customer service they were not helpful at all and did not understand what I needed. They transferred me to a lot of different representatives and even the supervisor. They had me call three different numbers and no one could help. I sent them a letter and never heard back.I paid the final bill as soon as I saw it on my credit report (Which was the first time I knew it was not drafted) and they refuse to have it removed from my credit.All of my payments were automatically drafted every month, I never missed a payment. I was completely fine with them drafting the final bill, but they never did.I cannot believe that they refuse to fix this after they did not notify me that the bill was not paid.I will never use TXU energy again. I have warned my family and friends.read more
I appreciate the help TXU gives me when I need it. I have looked at other companies but I trust TXU and that is... important to me. The rates fluctuate with the seasons but in the end, I am able to pay my bill. Thank you TXU. The people are really there for us.read more
We've been with TXU for almost 8 years. Each year rates have constantly gone up and the excuse is BS each year. I... shopped around this year a month before my plan expired and found 5 companies that were beating the outrageous rate TXU was trying to charge me. You would hope that loyal customers would get the best possible rate but unfortunately that's not the case. Upon learning I was switching TXU CS called me 3 times within 2 hours trying to save the account. To top it off, my usage this month was a little less that last month, but somehow my last bill was $60 more than last month. I would give 0 stars for how the final bill played out and -1 stars for customer retention as TXU has come up with constant excuses for yearly bill increases. Oh yea, my bill this month is less than half the cost of my bill last year with more KW usage. Thanks TXU for the unethical business that I've received for being a loyal customer for almost 8 years. And BTW your aggressive retention agents need to go through training again as they are rude and short. I will never buy power from TXU again even if they offer 6 months for free!!!!!read more
I needed a little help with my electric bill this month. Mariana V. was absolutely fantastic with options and... information. We worked everything out to my satisfaction - all within a 15 minute online chat. Don't you just love technology.read more
TXU is always there to help me out when I need it the most and is willing to work with me when times are tough for a... single mom. They are a great company for electric and I have been with them over 5 years. Great customer service.read more
Hi, our bill was very high and I needed to do a payment arrangement today. My experience was fast and easy. The agent,... Staurt, was very nice and helpful. It was a pleasant experience and most importantly I did get a payment arrangement we could handle. We've been with TXU many years and probably will be for years to come! We've tried other companies off and on but it's just not the same. We came back the couple times we left to try to see if something else was better, it wasn't! The ways you have to work with customers who get a high bill and can't pay right now is one of the best things about TXU and we've had to use this feature plenty! And we like the energy plans you have, our rates stay reasonably low. We get great rates. Please don't ever change!!read more
Customer service at TXU is really great - I was able to complete my request with them via chat, so I could keep on... working in the background which makes all the difference in the world. The last contract transaction I had when my plan expired was done electronically all the way! For a techie like me that's the nirvana of all things mundane!read more
Did an online chat at 9pm with TXU to ask for a payment extension on my bill, Phil was able to give me several options... to fit my current financial need. The process was easy and seamless.....thanks Phil!read more
It is so good to have such efficient and competent service through TXUcustomer service. The agent was prompt,... courteous and made a complete resolution of my problem. The agent was exceptional and made this a great experience. Thank you TXU.read more
I will no longer do business with TXU. Their prices are outrageous! Four of us in one house and our bill monthly was... $580+. Switched companies and for the same kwh usage I am now paying $269 a month. And TXU can't beat that cause we all know giant corporations only care for the money that will line their pockets. Also, be sure to add all members of your household as users. Cause if one passes away, like my uncle did leaving my aunt in this situation, they will NOT give you access to the account. Yeah yeah security for a dead man. Even if you have the proper paperwork showing the main account owner has passed you will go through 15 loops. Hopefully your electric isn't off by then so you won't be charged the outrageous reconnect fees and such. If you choose to do business with them just beware. Hopefully your experience is much better than mine has been over the last 8 years. Judging by the other reviews, it would seem others have had better. So it's just not the company for me. I will give them kudos though, their representatives are respectful and courteous. They did try their best to help.read more
I have had TXU for many years and I never had a problem out of them. My bill has been high but from what I understand... a lot of people are trending higher bills from any carrier. Thank the Summers in Texas! Even the many times I needed payment plans they have been always been accommodating.The customer service reps have been friendly, understanding, and easy to talk to. I can only speak on my experience but I think they are good!read more
TXU is by the far the greatest company you can have. My fiance and I are a young couple with a 6 month old baby. I got... pregnant right after I graduated high school and we got a house to rent for our family. Managing money is so hard because that's something school doesn't teach you. TXU understands and they truly care. They work with us everytime we're late on bills or need an extension to pay our bill. I love this company! I recommend 10/10!read more
I am currently short of money because Congress haven't passed the Extension unemployment benefit and President Trump... have signed executive order of $400 for unemployment people not yet having being coming. I then chat with TXU Energy asking for a Deferred Payment to the next several months, they are easily grant it to me the new plan without any hassle. TXU Energy understand the need of Unemployment workers.read more
I used the Live Chat and typed with Phil and he was able to walk me through the process of creating an account. I tried... several times by myself and could not figure out what I was doing wrong, and he was able to get me sorted out immediately. Great experience with Phil!read more
I've had TXU for over 6 years. They have been great. A lot of people complain about the price, but my bills have been... appropriate. I am on a plan that best fits my household. When I do have to speak to customer service, they are always friendly, fast and eager to help while offering whatever services are available to help you with your account. I'm glad I am with them and do not plan on switching. Thanks again, Kathya G. of customer service for your assistance this morning.read more
I found that setting up an account with TXU was a really easy and pleasant experience. When I had a small problem with... a number associated with my account, I chatted live with Phil for about 3-4 minutes about it and he fixed me right up. So far, 5 star rating. Michael Ryanread more
Extremely satisfied. The agent was very knowledgeable. Answered my questions quickly and solved my issue without any... hesitation. Chat seems to be the most efficient way of communication as small talk is not necessary and a record of communication is available to highlight any lack of detail needed.read more
I love TXU Energy services! I have been a customer for over 4 years now. I love that you can track your usage and see... estimates of what your bill will look like. Thank you TXU for awesome service!read more
Oscar R. was amazing while helping me today regarding my billing. I was impressed at his prompt, kind, and efficient... customer service. My overall experience with TXU definitely deserves a 5 star. Thanks Oscar R. for contributing to my excellent customer experience!!! God Bless you & your family!!! :)read more
TXU's online chat service is very customer friendly and helpful. While you can find cheaper electricity, you may not be... able to find better service. I've been a customer since 1984 when I bought my first house.read more
They told me they could provide me power. I paid them a deposit with the last of my money. Then they told me that they... can't actually provide me power, and will send me my deposit as a check in the mail. They claim they are unable to do it electronically. What??? This is 2020! Electronic payments are simple technology in 2020. So now I'm broke sitting in an apartment with no power in the 100 degree heat. Stay away from TXU!read more
TXU service has always been great! I used the online chat feature on the website for the first time and it was quick... and very helpful. I got the answers I needed in a matter of minutes and highly recommend using it!read more
I had a chat concerning a past due notice on my bill summary, with Oscar today. He investigated and assured me that I... was current and it was just the way the notice is posted when it has passed. He said he'd kick it upstairs. All in all, Oscar was efficient and polite. Kudos to him.read more
Oscar R. helped me with a solution for my high bills. He was professional and efficient. It was a quick process through... a chat session and it made it easy for me. I highly recommend!Thanks!read more
In the year I've done business with them, I have had zero issues. Everything is clear and precise, and CS is always... there to assist. I love, love, love their chat feature which eliminates having to wait in a queue on the phone. Highly recommend.read more
Stuart D was a very nice agent whom displayed excellent customer service. He did not rush me. He took time to answer my... questions and he was understanding to my situation. He even took the time to offer me some resources that may help me out. I made a comment about my belief in God and Stuart did not just look past it he was very nice in his reply. Agents like this are what make a company great. I work in a field handling customers so i know first hand what it is like. Thank you Stuart D.read more
I have been with TXU for 20 years now. Any time I need help with my bill or if I need extra time to pay my bill, TXU... has come through for me everytime. Alexandra in Customer Service really was a big help also.read more