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Frontier Utilities Review

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Corporate Offices: 5161 San Felipe Suite 320, Houston, TX 77056

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Frontier Utilities is a retail electric provider serving residential and commercial customers in Texas, New York, and Pennsylvania. Based in Houston, Frontier is led by industry veterans who have worked for some of the largest retail electric providers in North America. They have leveraged that experience to create a smaller, more dynamic, and more personable company. Their hallmark is providing customers with clear, straightforward products free from hidden fees or other tricks that make their prices appear artificially low. Frontier was recognized in 2014 by the Better Business Bureau Education Foundation with an Award of Distinction for its commitment to ethics and overall excellence. Frontier is easy to contact and interact with as they offer online account management, various payment options, and live customer care support.

Frontier Utilities offers a variety of retail electricity plans that differ depending on the market they serve. All markets served by Frontier offer Fixed Rate plans that allow you to lock in your electricity rate for a specific period of time. These plans protect the customer from price fluctuations during the term of the agreement. In the Texas retail electricity market, Frontier Utilities also offers additional plans. Variable rate plans give customers the freedom of receiving great service from Frontier Utilities without being locked into a contract. The rate is not locked in so it will change every month based on wholesale energy costs. Frontier also offers an innovative prepaid plan called Power As You Go. Customers pay for a set quantity of electricity in advance and receive an email or text notification when the energy they purchased is gets close to being used up. Frontier is also able to provide customers with renewable or green energy plans.

Frontier Utilities is supportive of the communities it serves and actively assists numerous charities and service organizations. Most notably, Frontier supports the Susan G. Komen foundation in the fight against breast cancer. Frontier also actively supports the Boy Scouts of America, the Arbor Day Foundation, and the reforestation of Hermann Park in Houston. They support these and other worthwhile causes through social media campaigns, participation in fundraising events, and by making financial contributions linked to customer promotions.

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