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Conservice Energy Review

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Corporate Offices: 595 S Riverwoods Pkwy, Suite 300, Logan, UT 84321

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Conservice Energy is a retail energy provider serving residential and commercial customers in Texas deregulated electricity markets.  Conservice Energy is owned by Conservice, a utility management and billing solution company based in Provo Utah.  Conservice entered the Texas retail market in 2011 by acquiring Illuminar Energy.

Conservice provides utility billing solutions for apartment communities, student housing, military housing, affordable housing communities, and real estate owned homes.  They also provide services to multi-tenant commercial property owners.  In keeping with their parent company’s business model, Conservice targets its service offerings to that same market.  Customers need a community code when enrolling for service on the Conservice website.

Conservice Energy has a program for property owners to receive lower electricity rates for common areas and vacant units.  Conservice provides the property owner consolidated utility billing service (electric, water, sewer, waste, etc.) so that each resident receives a single monthly bill for all utilities.  Electric service remains in the name of the property owner which avoids transferring service when tenants move in or move out of the property.  From a residential customer perspective, Conservice does not conduct a separate credit check as the account ultimately remains in the name of the property owner.

Conservice Energy has a very low complaint history according to the Public Utility Commission of Texas.  The only concern is that a recent review of their 12-month fixed price Electricity Facts Label (EFL) revealed conflicting rate plan information.  Like most fixed price products, the EFL states that the rate is fixed for the duration of the agreement term and can only be modified due to changes in regulatory or transmission and distribution utility changes.  However, the EFL also states that the price is valid only for the first billing cycle and may change in subsequent months at the sole discretion of Conservice .  While this language is most likely a holdover from a variable rate product and was inadvertently left in the EFL, it underscores the importance of reading the EFL and Terms of Service before enrolling with any retail electric provider.

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