Spark Energy is a retail electric and gas provider serving residential, commercial, and industrial customers in 16 states and 46 utility service territories. Based in Houston, Texas, Spark Energy went public with their IPO closing in August 2014. This shifted their focus from the rapid growth strategy typical of private companies to a longer-term sustainable growth model that supports their targeted dividend. This change should benefit customers, as Spark Energy will probably increase its focus on customer retention. Spark Energy recently entered into a marketing agreement with SunPower solar energy to market rooftop systems to customers in California and New York.
Spark Energy offers residential customers simple, easy-to-understand rate plans for electricity and natural gas service. They offer fixed price plans with terms ranging from 6 to 24 months. Fixed price plans allow customers to secure their energy rate and avoid seasonal price fluctuations during the term of the agreement. Spark Energy also offers 100% renewable electricity plans and carbon neutral natural gas products. For commercial customers, Spark Energy offers fixed price plans, variable rate plans, and index plans. The index plans are tied to the NYMEX natural gas monthly settlement price. For commercial customers with contracts expiring with 6 months, Spark Energy offers future-dated contracts that allow the customer to lock in their energy now and initiate service at the end of their existing retail supply agreements.
Spark Energy maintains an in-house customer service call center. Customer care representatives are available by phone from 7 am to 7 pm on weekdays and 9 am to 4 pm on Saturdays. Customers also have access to their account via Spark Energy’s online account management feature. Customers can view bills, review historical usage, renew their electricity service, and manage payments. The online account management portal allows customer to make a one-time payment, schedule a future payment, or enroll in automatic payments.
Spark Energy is active in giving back to the communities it serves. Spark Energy focuses its community involvement in three primary categories: Children, Military Combatants and Veterans, and Entrepreneurship. Spark Energy supports Child Advocates, which trains people to advocate for the best interests of abused and neglected children in court. They also support Helping a Hero to assist veterans in making a successful transition back to civilian life. In the area of entrepreneurship, Spark Energy supports Lemonade Day, an experiential program that teaches youth how to start and run their own business.