Infinite Energy is a retail energy supplier serving residential, commercial, and customers in select deregulated electricity and natural gas markets. Based in Gainesville, Florida, Infinite Energy began operations in 1994. Infinite Energy provides retail electric service in Texas and retail natural gas service in Florida, Georgia, New York, and New Jersey. Infinite Energy also offers home services in Texas and Georgia. Infinite Energy is an accredited member of the Better Business Bureau and maintains an A+ rating with that organization.
Texas retail electric customers can select from fixed rate plans with terms ranging from 3 to 24 months. Special term lengths, including 6 and 18 months, are offered to allow customers to leverage seasonal variations in electricity prices. Fixed rate electricity plans protect customers from market price volatility for the term of the contract. Commercial electric customers receive customized pricing from Infinite Energy. Infinite Energy offers commercial electric customers fixed rate products, variable rate products, and products that address seasonal usage variations.
Residential and commercial natural gas customers can also select from a variety of plans that meet their needs. While specific product offering vary by state, Infinite Energy offers fixed price natural gas plans, variable rate plans, and hybrid plans where the usage is split between fixed and variable rate pricing mechanisms. In some markets, Infinite Energy offers fixed price natural gas plans with terms up to 36 months while other markets may select terms up to 60 months.
Infinite Energy also offers home services to customers in Texas and Georgia. These services include appliance surge protection, electronics surge protection, inside wiring protection, water heater protection, and plumbing protection.
Infinite Energy features online account management where customers can view bills, review usage, make payments, or enroll in paperless billing. In addition to the online portal, Infinite Energy provides a customer care call center available Monday thru Friday from 8 am to 5 pm. Bills may also be paid in person at payment centers like Ace Cash Express, Moneygram, and Western Union.
Infinite Energy is engaged in the communities it serves through various charitable programs. Infinite Energy created an in-house volunteer organization to make a positive impact on people’s lives through donations of time and resources. Furthermore, Infinite Energy matches employee charitable contributions up to $1000 each year.