Direct Energy Review
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Corporate Offices: 12 Greenway Plaza, Suite 250, Houston, TX 77046
Direct Energy is an integrated energy services provider serving retail customers throughout North America. With over 6 million customer relationships, Direct Energy is one of the largest retail energy providers in the U.S. and Canada. Direct Energy offers electricity and natural gas services to residential consumers in 8 U.S. states and 2 Canadian provinces. Direct Energy Business serves electricity and natural gas customers in 14 U.S. states, the District of Columbia, and 5 Canadian provinces. Direct Energy Services offers a variety of energy-related services including HVAC installation and maintenance, electrical services, plumbing services, and home protection plans The Direct Energy family of companies are owner by Centrica plc. Centrica plc operates in seven countries and is one of the world’s leading integrated energy companies.
Direct Energy offers customers a myriad of retail electricity plans from which to choose. Fixed price electricity plans afford the highest level of price protection and are offered for terms ranging from 3 to 24 months. Green energy fixed rate plans are also available as are plans that give customers free energy on Saturdays. Month-to-month variable rate electricity plans are also available to give customers great electricity rates without being tied down to a contract term. There are also free-day versions of these month-to-month plans that give customers free electricity on either Saturday or Sunday.
Direct Energy Business customers can also select from a wide array of electricity and natural gas plans and services. Fixed price, index price, and blended fixed/index rate plans are available from Direct Energy Business depending on the risk tolerance of the customer. Direct Energy Business is also capable of working with customers on demand response opportunities.
Direct Energy Services offers a unique aspect to their product portfolio. Direct Energy has taken a local and highly fragmented industry and introduced into it the concept of a national energy service provider. Direct Energy Services offer residential and business customers HVAC installation and service, plumbing, water heaters, protection plans, building automation, facility maintenance, energy audits and consulting services. Utilizing Direct Energy for these services reduces the uncertainty that is often associated with using smaller local energy services contractors. Because these services are not subject to regulation, Direct Energy Services is able to offer them in 46 U.S. States, the District of Columbia, and 10 Canadian provinces.
Direct Energy is easy to work with from a customer service perspective. Their customer care call center is staffed Monday through Saturday from 7:30 am to 8:00 pm. They also have an online account management portal that allows customers to review and pay bills, transfer service, manage payment options, and other functions. Direct Energy also provides multiple payment options including online payment, payment by phone, payment in person, and recurring electronic payments.
Direct Energy supports organizations in key focus areas through funding, products, networking and volunteers. Direct Energy sponsors Volunteer Citizen of the Year awards in several states to recognize local leaders for their contributions to their communities. Direct Energy also assists customers through programs such as Neighbor to Neighbor and Low Income Discount Assistance.
Very easy to work with. I liked the newsletters they sent via email. The newsletters were informative and had practical ideas on saving energy. The electricity rate was good. My electricity usage is a little lower than average and their rate plan did not penalize me for low usage like some energy companies.
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