Cirro Energy is a retail electric provider serving residential and commercial consumers in Texas. Started out as an independent electric retailer before being acquired by Dominion Retail in 2008. NRG Retail subsequently acquired Dominion Retail in 2014. NRG Retail includes other well-known retail electric brands including Reliant Energy and Green Mountain Energy. NRG is the largest competitive power generator in the U.S. As part of the NRG Energy family of companies, Cirro combines its characteristic friendly service with the backing of a Fortune 500 parent company.
Cirro offers residential customers the power to choose from a variety of electricity rate plans. For customers desiring price stability for a given term, Cirro offers fixed rate plans with terms ranging from 3 to 24 months. Cirro also provides 100% renewable content fixed rate plans for those customers desiring green energy. Retail electric customers wanting flexibility and not wanting to commit to a specific contract term can select Cirro’s variable rate month-to-month plan. Commercial customers have an even wider array of retail electric plans from which to select. In addition to fixed price plans with customized terms and renewable energy content, commercial customers can also choose a real-time pricing plan.
Cirro Energy provides its customers with online and mobile account access. Online account management allows customers to renew their retail electric plans, pay bills, review usage, report outages, and sign up for automatic payments and electronic billing. Cirro also provides a bill alert feature where the customer receives both a paper bill and an electronic notice. Cirro maintains a 24/7 customer care call center and offers live chat to answer customer questions and concerns. Commercial customers selecting Cirro as their retail electric provider are assigned a single point of contact to handle their inquiries and service needs. As an added benefit, Cirro allows customers to pay their bills using Visa, MasterCard, and Discover with no payment fees.
Cirro Energy, as part of the NRG Retail family of companies, participates in numerous charitable and philanthropic activities. Cirro also offers an affinity fundraising plan that allows groups and organizations to receive a residual benefit when their members enroll with Cirro. The organizations currently participating in this program include school groups, sports teams, homeowner’s associations, and similar organizations. This program allows group members to get a great electricity rate from Cirro while helping their organization.
Cirro Energy Plans & Rates
Cirro offers a smaller set of more specific plans designed for predictable bills for consumers through the use of flat rate plans like Simply Flat plan, the fixed term plans such as the Smart LockSM 12 Web Exclusive and much longer terms like Smart LockSM 36 to lock in your rate for 3 years.
Cirro Energy Coverage
Cirro offers commpetitive rates throughout Texas, and highly competitive rates in the larger cities such as Houston, Dallas Fort-Worth, Arlington, Corpus Christi, Waco & Plano. Several electric providers may offer lower rates than Cirro but you always get the trusted name with a long tenure of customer satisfaction when you choose Cirro Energy.
Cirro Energy Renewable/Green Plans
Most providers in Texas offer green or renewable plans sourced from Solar Power or Wind Power with different ratios from 10% Green through 100% Green with the remaining power coming from Natural Gas or Coal powered plants. Cirro is no different with a portfolio of offerings including various percentages of Renewable energy.
Starting Service with Cirro Energy
Cirro makes it easy to start new service with them. You can enroll right here using our search or you can call Cirro at 844-239-4960.
Provider Customer Service
Cirro Customer Service is open from 7AM – 10PM CST 7 days a week. Call 844-239-4960 to speak with a customer service rep. You can also setup and login to the Cirro Customer Portal at Cirro Login.
Provider Bill Pay
Cirro Energy offers full and informative bills to customers via Paper or Digital options that explain everything on your bill. However if you have any questions you can still call 844-239-4960 to speak with a customer service rep. You can also setup and login to the Cirro Customer Portal at Cirro Login.
Savings & Tips
Cirro Energy wants to help you save money and energy. With a full suite of tips & recommendations you are covered to audit your own appliances or perform a full replacement of your thermostats & appliances with the knowledge to shop smart. Well explained SEER ratings & Energy Star descriptions, seasonal tips for thermostats & insulation ratings are just a few of the energy saving tips you’ll find on Cirro Energy Savings pages.
If you have a power outage you can report it directly to your Transmission & Distribution Utility (TDU) listed below.
CenterPoint Energy: 800-332-7143
Texas New Mexico Power (TNMP): 888-866-7456
Sharyland Utilities: 800-545-4513
Provider Corporate Office
Cirro Energy’s Corporate headquarters are in Plano Texas at:
Cirro Energy 2745 Dallas Parkway, #200 Plano, Texas 75093
Frequently Asked Questions
How can I pay my Bill? Cirro accepts Credit Card, Check, Online Pay, Phone Pay and in-person.
Where do I send my check? Cirro Energy, U.S. Retailers, LLC, P.O. Box 660004, Dallas, TX 75266-0004
Where can I pay my bill in person? Walk-in locations at Barri Financial Group, CheckFreePay, or Fidelity Express locations with your full bill in hand.
Does Cirro offer Auto-Pay? Yes, by logging into your Cirro Portal you can setup Auto-Pay under your Payment Options.
Excellent customer service. Always friendly people willing and eager to help. Makes life a little easier when you don’t... have to deal with people that cannot understand your problem and/or don’t really care to help beyond a certain point. I have a lot of anxiety but the chat feature is so stress free especially with the awesome representatives they have. Would definitely recommend. Their chat representative Raul suggested I write this review and he was so friendly and helpful I was more than willing. Thank you!read more
The commercial states that it takes minutes. It's been days. They've asked for my low income status. I've sent a Texas... Lone Star card PROVING SNAP Benefits. I've sent a Medicaid letter. To hear them say it needs to be from Texas and now the child has to be under 6. Duck Cirro Energy. I might not get help because of my choice of language. But someone else will get the help they need. This energy company is ?. I want my deposit back. I don't want credit. I want my deposit back. It should've been waived.read more
I originally signed up with a different company until Cirro bought it out. My bill started to go up immediately. I... finally switched to a new company. I did not receive a final bill until two months later when I was contacted by a collections agency over an unpaid amount of $175. I never received my final bill, you jerks! And then to send it to a collections agency without being contacted AT ALL or given any warnings WHATSOEVER!! Very, very shady company. Do not recommend.read more
Absolute disappointment. I have been nothing but a loyal customer for over 5 yrs. I have never paid late, I have never... asked for assistance. When we recently had a flood in our apt due to a burst pipe from freezing weather, my thermostat stayed on for 5 days and we were unable to enter the premises. I called to get those 5 days off my bill as you can imagine how high the bill was. They didn't help at all and refused to get the days off my bill. They gave me a phone # to call for bill assistance (which is not something I will use due to there are people who actually need those services), then they offered to extend my due date. I explained that was not the point. And nobody would listen they treated me like it didn't matter. So being the loyal customer I am, I paid because I have enough headaches to deal with. DO NOT use this company.read more
Monica and Oscar are so knowledgeable and kind. I just signed up with the company and with the reviews I had some... reservations but they have helped me and I feel 100% good with this company. Definitely 2 diamond employees above.read more
The two stars are for the ease of getting in touch with them and the relatively low call-wait times. However, my... experience with them has led me to decide that I will not be utilizing their service again.Lack of communication -- It seems that their operations works in such a way that their team isn't able to look at all relevant information that would make it easier for the customer to make a full and final payment. I made a payment in full (I believed) in January only to learn now that there was a payment that didn't go through in December. Why I wasn't informed of this when I called in January to clear any dues, I don't know. The answer I have received is that the representative did not see the late charge. The company makes it difficult for me to clear my balance, which is shoddy procedure at best.Lack of customer service -- while the representatives I spoke with tried to be helpful (even though one of them missed out on giving me information/ was not equipped to give me information), the service I received from their account supervisor was very questionable. I was repeatedly asked if I thought this confusion was their fault and informed that it wasn't!Not communicating clearly with your customers is definitely not the customer's fault. Not making it easy for people to pay you their balance in full is definitely not a customer's fault. Unfortunately, it seems that the company does not have a strong focus on customer service, their operations are not designed to empower associates, and the middle management is lacking in service skills.A negative experience I am not looking to relive.read more
I just had a great chat to make sure that I was not exposed to the crazy spikes in electric bills. They are very... helpful and reassured me that Cirro does not have wholesale plans. Thank you Cirro for protecting your customers!read more
Wonderful customer service. Jose, helped us get a good plan after having missed an offer deadline. Cirro Energy has... always been responsive in any matter we might encounter. Jose went above and beyond to make sure the new plan was properly confirmed. Thanksread more
Cirro energy is a great company to be with as your service provider for electricity service good rates also very ... supportive and helpful customer service care representative . Jose C. Was very helpful and supportive on today. Very nice and kind. I give 5 ? star.read more
Great prices, easy to use website, and reliable product and service. We switched to Cirro about 5 years ago from TXU... Energy and haven’t look back! They keep the prices reasonable and consistent!read more
I have Cirro Energy as my provider for several years and they are very good. On the phone with employee of Cirro, I had... some questions and employee by the name of Tasia was not only helpful, but knowledgeable, polite, and very professional. Tasia took the time to answer questions but also explained my accounts and options. What a wonderful employee you have, Cirro!read more
Six years ago I found out I would be moving back to Houston and went on-line to find an electric provider. I was... amazed to find out the number of providers now in Houston and I picked Cirro because I liked their colors and their website. I was able to get everything done on-line and when I moved in August 2012 my account was already set up and so was my electricity. I found they are very reliable and offer great rates. I take advantage of their offering of a 2 year contract and will continue. I have had NO problems and will continue to be a Cirro customer as long as I am in Houston. I WOULD LIKE TO RESCIND EVERYTHING I SAID ABOUT CIRRO. I JUST GOT MY LAST BILL AND IT WAS NOT WHAT I HAD AGREED TO AND SIGNED THE CONTRACT FOR. I CALLED AND TALKED TO 2 PEOPLE WHO SAID I SIGNED THE CONTRACT AND I WAS STUCK WITH IT FOR THE NEXT 1-1/2 YEARS. I AM VERY UNHAPPY AND WILL BE LOOKING FOR A DIFFERENT ELECTRIC SUPPLIER VERY SOON. I WAS PLEASED WITH THEM UNTIL THIS OCCURRED. I AM AN OLD PERSON ON SOCIAL SECURITY AND CANNOT AFFORD THIS GOUGING. SORRY IF I MISLED ANYONE ELSE INTO DOING BUSINESS WITH THEM. I was back pleased again with Cirro but I withhold my opinion until I see what they offer for this year's renewal. I cannot afford one penny more than I am paying now. I really can't afford what I am paying now but have to have electricity from somewhere and since I have been with them for 8-1/2 years I would like to stay with them.read more
Worst company and they charge u too much$440 in one month and $660 in month and half, i changed them and with the... electric company i received the bill and it’s $92. Cirro energy need to be investigated.Updates: they provide me with a contact info to investigate the issue, I sent them the information but I never received a reply. this company is very bad, stay away from it there better choice out there with better rate and customer service.read more
********************** Update*********************••••••I was able to contact a different representative who gave me... accurate information and helped me straighten out my account issue. I was also contacted by email and phone by a supervisor from Cirro, that makes me feel like as a customer I am appreciated and valued. I understand that there will sometimes be people who do not represent a company in the best light and I appreciate that this company took ownership for that and tried to make the situation right. For that they deserve Five stars for making me feel heard! Thank you!!!!! ***************************************************************End of Update******************* (Earlier post)Very unprofessional and unpleasant experience!!! I called to get assistance with my bill, I spoke with a rep. by the name of Marley after discussing the issue and options with him and discovering he was not able to assist, I asked to speak with a Supervisor. Marley disconnected the call. I called back and got the same rep who advised he was a Supervisor. He was unprofessional left me muted on the call over 10 minutes.I would prefer to have the issue resolved with Management as I am very pleased with Cirro as a company but the agent really needs to be coached on better issue resolution. He only took me serious after I threatened to file a complaint with the PUCT of Texas.read more
Haven't received my bill in the mail for the past 3 months. Have called to get the address fixed each time the address... is correct on file they tell me. They say once we send out the mail its not there problem and I have to find out why I am not receiving my bill but if I send them a payment in the mail and they do not receive it its still my problem. They don't care about the customer or want to find out why I am not getting my bill but have no problem penalizing me. It just electricity which you can get from any service provider. They aren't doing anything special so I would HIGHLY recommend trying another provider. Unfortunately I am stuck in a 5 year contract but defiantly won't be renewing with them.read more
Be aware of the Bait and switch I signed up for a fixed rate plan but seems like it's a variablerate plan.. Two... months later price went up.!!!!Alsothe due dates jump around ! will be shopping for a new provider..Customer service agent reminded about 150 early termination fee but if I had a contract Why did the price per kilowatthour Go up ???? I will check with an attorney because that's not the price I signed up for a total rip offread more
Yes they have great rates but they will stick it to you by doubling them in the end. I have my bills drafted so really... never see the bills or payments sometimes for 4-6 weeks until I reconcile my account. My electric "Contract" obviously had expired and they nearly doubled the bill on me to over $.14 per kwh for two months. Told them I would stay with them if they made the "new" rate retroactive back to when the old one expired. They offered $100.00. Good-bye and Good riddance!read more
I love Cirro! Long story short I had them for about 5 years, contract was ending, shopped around and thought I was... getting a better deal and went with another company...3 letters begins with T. Needless to say my first bill contained a bunch of fees they did not tell me about and was almost $100 more than was quoted to me. I immediately cancelled, didn't care about the $150 fee it was worth it to go back to Cirro. Switching back after 32 days was super easy! What I love about Cirro is that there are no hidden fees, upfront cost all the way. I will never make that mistake again...lesson learned the hard way!read more
For the first year of my contract my bill was always 50.00-65.00 per month. Once I renewed my contract my first bill... was 100.00. I was told 10.00 of that bill was a fee because my usage was LOW. My advice is cancel them after first contract is up, because if you renew you will be paying double. Or better yet, do not use them at all...I have made a complaint to Texas Utilities Commission. I encourage others that have been ripped off by Cirro to do same. Look at all the one star reviews they have. There's a reason. AVOID.Edit 3/2020: Most recent bill 127.00 for one bedroom apartment (3 days no electricity).....they are going up every month. Avoid these crooks. I will file another complaint with energy commission.read more
Zero stars! Agent lied about a new plan that would save me money. Turns out I ended up paying double every month... (almost $200/mo for a 780sq. ft. apartment). I didn't do anything different between the two plans. Then everyone I spoke with about switching back to my old plan tried to give me the runaround and ignored what I really needed. Horrible service. I would not recommend!!read more
I absolutely love Cirro Energy. They offer great electricity rates. When enrolling online it was extremely easy and... fast. I also love there customer service. I called for a residency letter required by my water company and the rep was extremely nice and polite and I received my letter within minutes. I highly recommend Cirro as your electricity provider no doubt what so ever.read more
Cirro never informed me my two year contract was up with them as an energy provider. On their month to month contract... option, their raised my billing rate by almost half, an exorbitant amount to pay for energy by any standard, during the hottest and most energy inefficient month. I would have happily signed up for a new contract with them, despite the fact they are not the cheapest company. I am fortunate that this is not an undue to hardship on me, but I can't imagine how this would affect someone who is just scraping by in the current COVID financial climate. I find this practice either to be incredibly negligent OR predatory.read more
paying almost 200$ monthly for a little apartment. We don't use as much as others. I'm literally surprised when my... family electric bill is lower than us when they use way more electricity than us. Definitely not gonna renew our contract here.read more
No gimmicks. Competitive pricing with no hassle or negotiation. Have used Cirro since before they were Cirro both... personal and business locations. Price has been at or below market for years when all details are included. Many plans available. Billing has always been accurate. Have had some issues with representatives for my commercial accounts but commercial Customer Service personnel are excellent and have covered those needs. Highly recommend Cirro.read more
I don't even want to give one star. ABSOLUTELY WORST CUSTOMER SERVICE. I've spend countless hours on the phone with a... rep "trying" to get a supervisor on the phone but they never can and won't even answer the instant messages. I've left my sales rep Oscar 5 voice mails, I've sent the supervisor Michelle Thomas 3 emails and have left another sales rep, Peter 3 voice mails but not ONE person returns my calls or replies to my emails. Then to top things off, I was told there aren't any notes on the account. This is just ridiculous and people don't have time to sit on the phone for hours.read more
Received an offer from Cirro Energy for simply flat rate $140.00 a month, no base fee no deposit. Filled out... information online and the pulled a credit, excellent credit, and they still wanted $168.00. stayed on phone for 20 minutes to speak to supervisor. No one returned back to phone. This is false advertising from this company. Don't waste your time. I was going to go with this company to save a little money but sticking with the company I've been with for years.read more
I have been shopping for better rates to switch my electricity. Talked to Erica over online chat on the company... portal. She was very patient and helpful in walking me through the breakdown, how the rates worked and even did the calculation for me on what my bill would have been based on last months usage. Very helpful and thank you for the informationread more
I renewed my Cirro Energy Policy today via an Online Chat Session with Dalia, one of their consultants. I could not be... more pleased with the service I received! This was the first time that I wasn't denied a deal that was "at least" as good as the deals that new customers can get. In fact, it was better. Additionally, I was not given any long pre-scripted responses that had nothing to do with the questions I was asking. Instead, I received everything I needed quickly and without hassles! Dalia understood my needs and was able to supply and/or explain the basic facts in a courteous, professional and efficient manner. A++ !read more
Good pricing compared to other companies, but the Reliant delivery fee makes my bill higher than what I have actually... consumed. Customer service has poor comprehension which makes it difficult to get issues resolved or inquiries answered accurately. I was switched to a plan without the Reliant delivery fee, but the price is higher per kilowatt so it comes out to be the same price. Every time I pay my bill online, I receive an emailed receipt but when I asked a rep to email me the confirmation that my service was being transferred over, they kept sending me a blank attachment and telling me my email address on file is invalid. I received confirmation via postal mail weeks later.read more
When I first signed up for Cirro Energy years ago, I was skeptical of the great rate. I feared hidden fees, poor... service, complex billing schemes, or worse. What I have gotten is continuously competitive rates, a web interface that is easy to use and track my service, and when I had to call to switch service to a new location recently, the call was quick, the agent friendly and the process was painless. Overall, Cirro has been the best utility provider I have ever had to deal with.read more
My company had done business with Cirro Energy for several years. My contract expired and my rate more than tripled. ... No warning, no phone call, no email, they just raised the rate costing me thousands. I have contacted them twice to try and resolve the issue and both times I got too bad, you should have known when your contract expired. They are vultures and it was during a time that our business had been shut down due to Covid. AVOID doing business with Cirro at all costs!read more
I recently signed up with Cirro Energy. I needed to add my wife's name to our bill to show proof of residency for her.... I transferred up to a manager and was told that there is only one space for the name and they could not add her name but have added her as an authorized user. This is just so absurd that words can't describe. Especially since I know someone else that has 2 names on their bill. I asked to speak with the next manger higher than him and he told me there is none. I guess he owns the company! I will definitely be changing providers once my contract is up. I won't work with a company that is incapable of doing basic things like putting the name of husband and wife on the bill.read more
My bill has doubled over the past 3 months, and absolutely nothing had changed in my home. When I contact them I... constantly get different answers as to why, and they are not willing to help you when you need to make a flex payment. When asked for a flex payment because my bill has doubled I was told that I can apply for covid 19 relief assistance program. But they would turn off the lights, and then they would cut them back on with some reconnection fees. Isn’t that stupid.read more
I received a call from a company, Trans World Systems Inc. Informing me my bill had gone to collections...from Cirro... Energy. After verifying myself to her, I informed her, I have never lived in Texas, nor did have an account with Cirro Energy. She informed me, I need to contact your company. How do I refute this claim.read more