Our Energy is a retail energy provider serving residential and commercial customers in Texas deregulated electric markets. Based in Houston, Texas, Our Energy has an experienced management team and is committed to delivering competitive pricing and outstanding customer service. Our Energy prides itself on its passion for customer care as well as its flexibility and work ethic.
Residential electric customers in Texas can select fixed price plans with terms of 12 or 24 months. Fixed price plans protect customers from market price volatility for the duration of the contract term. Our Energy features several variations of 12-month fixed price plans. One version is comparable to standard fixed price electric offers with electric delivery charges passed through the customer. Because of fixed charges in the electric delivery price structure, the average price for this type of plan decreases as usage increases.
Another Our Energy 12-month fixed price power plan features a bill credit when customer usage exceeds 1000 kWh in a given billing cycle. This type of fixed price plan is best for customers who routinely have electricity usage just over that threshold. Finally, Our Energy offers a simplified 12-month fixed price product where the electric delivery charges are included in the rate. The average rate for this product is the same regardless of usage. This type of electric rate plan is ideal for customers with variable usage.
Texas commercial electric customers will also find that Our Energy offers a diverse and flexible array of energy rate plans. Business customers can choose from fixed price plans with terms ranging from six to 24 months. Commercial customers may also select a variable rate product indexed to Texas power grid prices. Our Energy offers commercial customers customized pricing based on their usage pattern and specific needs.
Our Energy maintains a customer care call center that is available Monday thru Friday from 8 am to 6:30 pm. Customers can make payments by mail, by phone, or in person at select Ace Cash Express locations. Customers can also access their Our Energy account using an online portal. The portal allows customers to review their bills, review usage, make payments, and review payment history.