Hino Electric Power Company Review
Find Hino Electric Power Company Electricity Rates
Corporate Offices: 2759 W Business 83, Harlingen, TX 78551
As announced in April 2018, Hino Electric Power is no longer in business. Existing customers have been transferred to Cirro Energy.
I have been a Hino electric customer for 1 month. I have never written a review on any company before, but I am so deeply frustrated and displeased with this company. I wish I had read more reviews before signing a contract. Hino hides its face behind policies and procedures rather than making customer service and advocacy their top priority. I do not pay late bills. I do not miss payments. I am a responsible consumer. My credit card was lost during my move and I did not update it quickly enough on my auto-payment settings with Hino. I was charged a $45 fee for a payment that did not go through on my credit card. I understand the contract states that the company has a right to do this, but they also have the ability to waive that fee depending on the circumstances. If I were a repeat offender or just simply didn't want to take care of my charges then I could understand their decision to not waive the fee. I was also charged the minimum usage fee of $15 for one week of service which was also something they hid behind a policy on. That decision I can even understand. I respect rules but I think there are times and situations where an honest mistake is made and a rule can be bent as a show of loyalty and appreciation. Hino does not offer that. They are not customer centered. I will be leaving Hino as soon as my contact is up, if not sooner. They do not know how to make loyal customers.
Leave Your Review For:
Hino Electric Power Company
Are You An Exisiting Or New Customer?
We Want To Hear From You.
Verify Review via Email
Once your review is submitted it will need to be approved before it appears on the site.