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TXU Energy Review

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Corporate Offices: 6555 Sierra, Irving, TX 75039-2479

TXU Energy is a retail electric provider serving residential, commercial, and industrial customers in those areas of Texas open to retail electric competition.  TXU Energy serves more than 1.7 million customers, which is more than any other retailer in the state.  TXU Energy is part of Energy Future Holdings, the successor company to the TXU regulated utility.  As one of the largest and most established Texas retail electric providers, the depth and breadth of their customer offerings is extensive.

TXU Energy offers residential customers a number of plans from which to choose.  There are traditional fixed price plans with terms of 12 and 24 months.  TXU Energy also offers versions of these plans with 100% renewable energy content.  E-commerce versions of these plans feature electronic document delivery and auto-pay.  More creative product offerings for residential customers include electricity rates tied to natural gas prices, month-to-month plans, pay-as-you-go plans, cash back rewards plans, and time-of-use plans that incentivize usage during non-peak hours.

Residential customers also have access to a number of services and plan enhancements.  The TXU Energy MyEnergy Dashboard is free and provides online access to see how and when the customer uses electricity.  There are also tools and questionnaires that help TXU Energy customers identify home energy efficiency improvements as well as appliances that are using energy even when they are turned off.  TXU Energy promotes the iThermostat, which allows customers to program and manage their home’s temperature using an online interface.  TXU Energy customers also have access to several warranty programs for their home including a heating and cooling system warranty, a surge protection warranty, and a comprehensive warranty for the customer’s heating and cooling system, other major electrical appliances, and the plumbing system.

TXU Energy offers commercial and industrial customers a wide rand of flexible plans and value-added services.   Small business customers can select from most of the same plans as residential customers with the difference being that some plans offer terms up to a 36-months.  Larger commercial and industrial customers have an even wider array of customized products and terms available.  TXU Energy maintains an account management team that is available to work with customers to identify the electricity plan that best meets their individual needs and risk tolerance.  TXU Energy offers specific plans and programs tailored to the construction and property management sectors.

TXU Energy maintains a 24/7 customer care call center.  They also have online chat and an extensive FAQ resource on their website.  TXU Energy provides online account management that is also available in mobile app version.  There are multiple ways for electric customers to pay their bills including online, by phone, by mail, and in person at almost 4000 contracted payment locations.

TXU Energy supports numerous community charitable causes.  One of its most notable causes is TXU Energy Aid.  TXU Energy created this bill-payment assistance program more than 30 years ago and it has grown to become the largest program among electricity providers in the nation.  More than $84 million has been provided to assist more than 455,000 customers pay their electric bills.  The program combines voluntary customer contributions and TXU Energy employee contributions to provide assistance for families through selected social service agencies.

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