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Reliant Review

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Corporate Offices: 1201 Fannin Street, Houston, TX 77002

Reliant is a retail electric provider serving residential, commercial, and industrial customers in Texas.  Based in Houston, Texas, Reliant is part of energy giant NRG Energy.  NRG Energy operates under several brands in multiple deregulated energy markets across the United States.  Reliant is the largest commercial and industrial retail electric provider in Texas.  Reliant provides customers a variety of energy efficiency services for their home or business that go beyond just supplying electricity.

Reliant offers residential customers a variety of electric plans.  Fixed priced plans are an excellent choice for customers seeking price certainty for a given contract term.  Reliant offers these plans in terms ranging up to 24 months.  Reliant variable rate plans are available on a month-to-month basis with no long-term contract or cancellation fees.  For customers who want green energy, Reliant offers 100% renewable energy plans.

Small and medium-sized businesses will find that Reliant offers a variety of rate plans.  Fixed price plans with terms up to 36 months are available.  Specialty plans like Reliant Business PrimeTime offer customers reduced rate electricity during nights and weekends.  Reliant also offers business customers an IntelliTools controller that helps reduce electricity usage and increase heating and cooling system efficiency.  Commercial customers of all sizes also have the option to request customized price plans to meet the specific needs of their business.  Depending on the size of the business, these customized commercial electricity plans can include fixed price, index, and hybrid fixed-index pricing structures.

Reliant is an easy provider with which to connect.  They provide residential customers 24/7 customer care support by phone or live chat.  They also have an online dashboard that allows customers to analyze their electricity usage, set usage alerts, and see how weather affects their electricity usage.  Another great tool is the Reliant App.  The Reliant App is available for Apple and Android smart phones and allows customers to easily pay bills, track usage, manage their account, and contact customer service.  Reliant customers have many options for bill payment.  Automatic payments are available by bank draft or credit card.  Payments can also be made online, using the Reliant App, by phone, or by mail.  In-person payments are available at locations including Wal-Mart, numerous grocery stores, and Ace Cash Express.

Reliant is very active in the communities that it serves.  They support a wide range of worthwhile charities including the March of Dimes, American Heart Association, and Boys and Girls Clubs of Greater Houston.  On an annual basis, Reliant contributes more than $2.5 million and 13,000 volunteer hours to charities and community service organizations.

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