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Payless Power Review

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Corporate Offices: 2330 Gravel Dr, Fort Worth, TX 76118

Payless Power is a retail electric provider serving most Texas deregulated electricity markets.  Based in Fort Worth, Texas, Payless Power is a trade name for Young Energy.  Payless Power focuses on providing prepaid electric service to Texas residential customers.  Payless Power is a certified member of the Better Business Bureau and maintains an A+ rating with that organization.

Although Payless Power has stated intentions of offering commercial electric service, they only serve residential customers at this time.  Similarly, Payless Power reports development of postpaid electric plans but currently offers only prepaid electric service.  This specialization allows the company to focus its marketing and operations efforts and excel at serving the residential prepaid electricity market.

Payless Power offers its SmarTricity with FlexPay electric rate plan.  This plan operates similar to a reloadable calling card or prepaid cell phone.  A customer is required to have a smart meter and access to email or a text-enabled cell phone.  The customer establishes an opening balance for their account.  Then will receive daily email and/or text message from Payless Power detailing how much money is in their account, daily energy consumption rate, and how many days of service remain before the account is needs to be replenished.

The customer can replenish their account online, by phone, or in person at an approved pay station.  Payless Power only accepts cash, money orders, cashier’s checks, debt cards or credit cards.  Personal checks are not accepted.  It is important to note that the customer does not receive an invoice from Payless Power.  They simply receive the electronic balance notifications and are responsible for replenishing the account before it is exhausted.

Payless Power’s SmarTricity with FlexPay plan operates as a variable rate electricity product.  There is no term, no credit check, or ID check required to establish service.  While it may seem unusual for a retail electric provider to essentially offer only a single plan, this is a highly specialized plan and Payless Power has established itself as leader in the prepaid residential electric market.

Payless Power maintains a U.S.-based customer call center.  The call center is available for customers Monday thru Friday from 9 am to 6 pm and Saturday from 9 am to 3 pm.

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