Gexa Energy Review
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Corporate Offices: 20455 State Highway 249, Suite 200. Houston, Texas 77070
Gexa Energy is a retail electric provider serving residential, commercial, and industrial customers in Texas. Based in Houston, Texas, Gexa Energy is a subsidiary of NextEra Energy Resources. NextEra markets under the NextEra Energy Services brand in Delaware, Maryland, New Hampshire, New Jersey, Pennsylvania, and the District of Columbia. Gexa Energy offers straightforward, easy-to-understand retail electric products at very competitive prices. With backing from NextEra, it also is able to offer more complex products with varying risk profiles to large commercial and industrial customers. Gexa Energy maintains Better Business Bureau A+ rating and was named a 2013 winner of their Distinction Award for Excellence.
Gexa Energy offers residential customers a variety of retail electric plans. They offer fixed price plans with terms ranging from 6 to 24 months. These plans provide protection against market price fluctuations and allow the customer to choose a term fits their needs. They also offer fixed price plans with 100% renewable energy content. Their parent company, NextEra Energy Resources is the largest generator of solar and wind renewable energy in North America. They also offer residential electric consumers a month-to-month plan where prices fluctuate monthly but the customer is not obligated to a specific contract term. For small business customers, Gexa Energy offers fixed and variable rate plans. Larger commercial and industrial customers have the choice of conventional fixed price plans, variable price plans based on a market index, a hybrid fixed and index priced plan, and a heat rate plan, which ties the price of electricity directly to natural gas prices.
Gexa Energy features an online customer account portal where customers can access their billing usage information 24 hours per day. They also have a traditional customer call center that is available from 7 am to 8 pm weekdays and 8 am to 2 pm on Saturday. They also have a moving hotline to assist customers with transferring their service to a new location. A unique feature of Gexa Energy is their customer rewards associated with the Gexa Energy Pavilion. The Gexa Energy Pavilion is an outdoor amphitheater in Dallas, Texas that host concerts by major musical groups every spring and summer. Gexa Energy customers receive pre-sale and special purchase offers for these concerts. They also get early admission to the concert by bring a copy of their Gexa Energy bill.
Gexa Energy is an active supporter of the communities it serves. They support the United Way, MD Anderson Children’s Art Project and many other local projects through donation of time and money. Gexa Energy’s parent company, NextEra Energy was named the top electricity provider on Fortune magazine’s 2013 list of “Most Admired Companies” for the seventh consecutive year and was ranked first in its industry for innovation and social responsibility.
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