Cirro Energy Review
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Corporate Offices: 1201 Fannin St, Houston, TX 77002
Cirro Energy is a retail electric provider serving residential and commercial consumers in Texas. Cirro started out an independent electric retailer before being acquired by Dominion Retail in 2008. NRG Retail subsequently acquired Dominion Retail in 2014. NRG Retail includes other well-known retail electric brands including Reliant Energy and Green Mountain Energy. NRG is the largest competitive power generator in the U.S. As part of the NRG Energy family of companies, Cirro Energy combines its characteristic friendly service with the backing of a Fortune 500 parent company.
Cirro Energy offers residential customers the power to choose from a variety of electricity rate plans. For customers desiring price stability for a given term, Cirro Energy offers fixed rate plans with terms ranging from 3 to 24 months. Cirro Energy also provides 100% renewable content fixed rate plans for those customers desiring green energy. Retail electric customers wanting flexibility and not wanting to commit to a specific contract term can select Cirro Energy’s variable rate month-to-month plan. Commercial customers have an even wider array of retail electric plans from which to select. In addition to fixed price plans with customized terms and renewable energy content, commercial customers can also choose a real-time pricing plan.
Cirro Energy provides its customers with online and mobile account access. Online account management allows customers to renew their retail electric plans, pay bills, review usage, report outages, and sign up for automatic payments and electronic billing. Cirro Energy also provides a bill alert feature where the customer receives both a paper bill and an electronic notice. Cirro Energy maintains a 24/7 customer care call center and offers live chat to answer customer questions and concerns. Commercial customers selecting Cirro Energy as their retail electric provider are assigned a single point of contact to handle their inquiries and service needs. As an added benefit, Cirro Energy allows customers to pay their bills using Visa, MasterCard, and Discover with no payment fees.
Cirro Energy, as part of the NRG Retail family of companies, participates in numerous charitable and philanthropic activities. Cirro Energy also offers an affinity fundraising plan that allows groups and organizations to receive a residual benefit when their members enroll with Cirro. The organizations currently participating in this program include school groups, sports teams, homeowner’s associations, and similar organizations. This program allows group members to get a great electricity rate from Cirro Energy while helping their organization.
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