Amigo Energy Review
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Corporate Offices: 5251 Westheimer Suite 100, Houston, TX 77056
Amigo Energy is a retail electric provider serving residential and commercial customers in Texas and New York. Based in Houston, Texas, Amigo Energy is a subsidiary of Just Energy Group, Inc., which serves approximately 2 million customers across North America.
Amigo Energy offers Texas residential customers a variety of retail electric plans to meet their needs. For price certainty, Amigo Energy offers 12 and 24-month fixed price electric plans. Customers desiring green energy can also select a 12 or 24-month fixed price plan with 100% renewable energy content. They also offer a variety of other plans including e-commerce plans with electronic document delivery and automatic payment by bank draft. Retail electricity plans without a base charge for customers with low or highly variable usage are also available.
Interfacing with Amigo Energy is simple and they are considered friendly and easy to contact. Their customer care team can be reached by phone from 8 am to 7pm on weekdays and 9 am to 2 pm on Saturdays. Customers can also access their account online using the My Amigo customer portal. In 2014, Amigo Energy launched a mobile app that allows customers to view their bill, monitor usage, pay their bill or set up recurring payments, and receive alerts and notifications on payments. Amigo Energy also makes bill payments very convenient. In addition to automatic bank draft and paying by check, Amigo Energy offers 24-hour credit card payments by phone. They also accept payments in person at Ace Cash Express, MoneyGram (available at Wal-Mart and other locations) and Barri Remittance.
Amigo Energy promotes the SmartStat smart thermostat. This smart thermostat is Wi-Fi enabled, has a web portal interface, displays live weather information, and includes a mobile app interface. The SmartStat optimizes home heating and cooling energy usage using algorithms that take into consideration elements such as weather, number of occupants in the home, and type of heating and cooling system. Programming and interfacing with the SmartStat is relatively simple and can help Amigo Energy customers save money on their electric bill.
Amigo Energy is actively involved in the communities it serves. In partnership with the Just Energy Foundation, Amigo Energy is a sponsor of the Houston Food Bank. In recognition of Earth Day, it collaborated with the Houston bike-sharing program Houston B-cycle. Amigo Energy customers who enroll in their 100% renewable energy program also receive an annual membership to B-cycle.
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